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Current Dalenys status is UP

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Recent Dalenys Outages and Issues

Follow the recent outages and downtime for Dalenys in the table below.

Start Time

Type

Length

Message

Details

May 27, 2024 17:19 UTC

WARN

2 days

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation

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Start Time

May 27, 2024 17:19 UTC

Type WARN
Affected Components

Environnement de test / Sandbox - [SB] Processing e-commerce / E-commerce processing

Message

[SANDBOX] INCIDENT | Perturbation plateforme de test / Test platform perturbation

Details

Identified - SRM-6077 - Début / Start : 27/05/2024 - Fin / End : En cours / Ongoing - Catégorie / Category : Sandbox - Authentification 3DS / 3DS authentication - Responsabilité / Responsibility : PayplugFRNous avons identifié des difficultés sur les authentifications 3DS sur la plateforme de test.L'incident est en cours d'analyse.ENWe have identified ongoing difficulties on 3DS authentication on the test platform.An investigation is in progress. May 27, 2024 - 19:16 CEST

May 21, 2024 16:04 UTC

WARN

1 day

INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation

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Start Time

May 21, 2024 16:04 UTC

Type WARN
Affected Components

Processing - Processing e-terminal / E-terminal processing

Message

INCIDENT PROCESSING e-terminal | Connexion e-terminal perturbé / E-terminal connection perturbation

Details

Identified - SRM-6013 - Début / Start : 15/05/2024 - Fin / End : En cours / Ongoing - Catégorie / Category : Production - e-terminal - Responsabilité / Responsibility : PayplugFRL'authentification au e-terminal ne fonctionne que partiellementNos équipes techniques investiguent pour le rétablir au plus vite.ENE-terminal authentification is not working correctlyOur technical teams are investigating to restore it as soon as possible. May 21, 2024 - 18:02 CEST

May 14, 2024 07:34 UTC

WARN

13 minutes

INCIDENT PROCESSING | Perturbations 3DS / 3D Secure disruption

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Start Time

May 14, 2024 07:34 UTC

Type WARN
Affected Components

Processing - Processing e-commerce / E-commerce processing

Processing - Authentification 3DS / 3DS authentication

Message

INCIDENT PROCESSING | Perturbations 3DS / 3D Secure disruption

Details

Identified - FRNous avons identifié un taux anormalement élevé d'échecs sur les Authentifications 3DS.La cause est externeL'incident est en cours d'analyse.ENWe have identified a high fail rate on 3DS authentications.Root cause is externalAn investigation is in progress. May 14, 2024 - 09:34 CEST

May 13, 2024 16:24 UTC

WARN

about 5 hours

INCIDENT DASHBOARD | Retard affichage transactions / Transactions display delay

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Start Time

May 13, 2024 16:24 UTC

Type WARN
Affected Components

Dashboard & Reporting - Dashboard / Cockpit / Extranet / Reporting

Message

INCIDENT DASHBOARD | Retard affichage transactions / Transactions display delay

Details

Investigating - SRM-6002 - Début / Start : 13/05/2024 17h52 CEST - Fin / End : En cours / Ongoing - Catégorie / Category : Production - Dashboard - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3FRNous avons identifié un problème sur notre DashboardL'affichage des transactions est retardé depuis 17h52Aucun impact transactionnel n'est identifiéL'incident est en cours d'analyseENWe have identified an issue on our DashboardTransactions display is delayed since 5.52pmNo impact on the processingAn investigation is in progress May 13, 2024 - 18:23 CEST

April 25, 2024 16:59 UTC

WARN

4 days

INCIDENT REPORTING P3 | Réconciliation financière dégradée / Degraded financial reconciliation

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Start Time

April 25, 2024 16:59 UTC

Type WARN
Affected Components

Dashboard & Reporting - Dashboard / Cockpit / Extranet / Reporting

Message

INCIDENT REPORTING P3 | Réconciliation financière dégradée / Degraded financial reconciliation

Details

Identified - SRM-5930 - Début / Start : 22/04/2023 - Fin / End : En cours / Ongoing - Catégorie / Category : Production - Reporting - Responsabilité / Responsibility : Payplug - Priorité / Priority : P3Une indisponibilité partielle des données a été détectée sur les réconciliations financières des lundi 22, mardi 23 et mercredi 24 avril générées via le new settlement report. Le champ order ID est manquant pour certaines transactions.Aucun impact sur les réconciliations financières non générées via le new settlement report.Les rapports impactés ont été corrigés et vous pouvez dorénavant regénérer vos rapports via API ou cockpit. Les rapports corrigés n'ont pas été déposés sur le sftp afin d'éviter un potentiel doublon de réconciliation.Si vous souhaitez que nous mettions à disposition sur le sftp ou par un autre biais les rapports corrigés des 3 journées impactées, veuillez contacter notre support via notre formulaire de contact https://help.dalenys.com/hc/fr/requests/new==============ENGLISH VERSION============== A partial data unavailability was detected on </>Monday 22nd, Tuesday 23rd and Wednesday 24th of April financial reconciliations produced through new settlement report. Order ID field is missing for some operations.No impact on financial reconciliations not produced through new settlement report.Affected reports were corrected and you can regenerate your reports through API or cockpit from now on.Corrected reports weren't uploaded to sftp to avoid potential reconciliation duplicate.If you need us to provide corrected reports on sftp or through an other means, please contact our support team through our contact form https://help.dalenys.com/hc/en-gb/requests/new Apr 25, 2024 - 18:55 CEST

2024-05-29 12:13:02 UTC UTC

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2024-05-29 12:13:02 UTC UTC

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2024-05-29 12:13:02 UTC UTC

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2024-05-29 12:13:02 UTC UTC

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2024-05-29 12:13:02 UTC UTC

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Dalenys Components and Services

View details of the current Dalenys status below.

Name

Status

Details

Dalenys Authentification 3DS / 3DS authentication

UP See more

Dalenys Dashboard / Cockpit / Extranet / Reporting

UP See more

Dalenys Moyens de paiements alternatifs / Alternative payment methods

UP See more

Dalenys Paiement en magasin - CB2A / Instore payment

UP See more

Dalenys Paiement en magasin - NEXO / Instore payment

UP See more

Dalenys Processing e-commerce / E-commerce processing

UP See more

Dalenys Processing e-terminal / E-terminal processing

UP See more

Dalenys Reversement e-commerce devises / Currencies e-commerce settlement

UP See more

Dalenys Reversement e-commerce EUR / EUR e-commerce settlement

UP See more

Dalenys Reversement MPA / APM Settlement

UP See more

Dalenys Reversement paiement en magasin - CB2A / Instore payment settlement

UP See more

Dalenys Reversement paiement en magasin - NEXO / Instore payment settlement

UP See more

Dalenys [SB] Authentification 3DS / 3DS authentication

UP See more

Dalenys [SB] Dashboard / Cockpit / Extranet / Reporting

UP See more

Dalenys [SB] Processing e-commerce / E-commerce processing

UP See more

No outages or status changes in the last 24 hours

Dalenys status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Dalenys Outage and Status History

We've been monitoring Dalenys outages since September 17, 2022.
Here's the history of service outages we've observed from the Dalenys Status Page:

Instant enriched data from
3,600 status pages

About Our Dalenys Status Page Integration

Dalenys is a Payments and Finance solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 234 outages that affected Dalenys users. When Dalenys publishes downtime on their status page, they do so across 15 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Dalenys to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Dalenys is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Dalenys is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Dalenys posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Dalenys enters a pre-planned maintenance window, keeping you up to date.

Since Dalenys publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Dalenys posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Dalenys has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Dalenys has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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