Is SurePrep TaxCaddy Taxpayer Browser-based Portal down?
Current SurePrep TaxCaddy Taxpayer Browser-based Portal status is UP

We checked the official SurePrep TaxCaddy Taxpayer Browser-based Portal Status Page 43 sec. ago. Learn more
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Recent SurePrep TaxCaddy Taxpayer Browser-based Portal Outages and Issues

Follow the recent outages and downtime for SurePrep TaxCaddy Taxpayer Browser-based Portal in the table below.

Start Time

Type

Length

Message

Details

March 28, 2024 22:44 UTC

WARN

ongoing

Processing Delay

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Start Time

March 28, 2024 22:44 UTC

Type WARN
Affected Components

TaxCaddy - TaxCaddy Taxpayer Browser-based Portal

Message

Processing Delay

Details

Monitoring - Some customers have experienced a delay in SPbinder processing, importing, and exporting data from their tax software. Our teams have investigated this slowness and have identified an issue in our database that caused a small number of binders to run slower than normal creating a backlog in our queues. SurePrep teams have taken steps to remediate the issue in our database and have added additional resources to clear the backlog. However, we continue to monitor the system and will take the necessary steps to ensure our solutions are functioning properly.If you experience any delay in the export to tax software process, please do not insert the data directly into your tax software. The export process will complete eventually, just in a delayed manner. Mar 19, 2024 - 17:06 PDT

March 28, 2024 12:04 UTC

WARN

about 11 hours

TaxCaddy "Oops" Message

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Start Time

March 28, 2024 12:04 UTC

Type WARN
Affected Components

TaxCaddy - TaxCaddy Taxpayer Browser-based Portal

Message

TaxCaddy "Oops" Message

Details

Investigating - Some customers are reporting an "Oops" message when navigating within TaxCaddy administrative tabs. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com. Mar 28, 2024 - 05:00 PDT

March 07, 2024 17:04 UTC

WARN

about 1 hour

TaxCaddy 404 Error

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Start Time

March 07, 2024 17:04 UTC

Type WARN
Affected Components

TaxCaddy - TaxCaddy Taxpayer Browser-based Portal

Message

TaxCaddy 404 Error

Details

Investigating - Some taxpayer users may currently encounter a '404' error when accessing https://taxcaddy.com. Taxpayer users can still sign into TaxCaddy by navigating directly to https://consumer.taxcaddy.com. The tax professional portal for TaxCaddy accessed through the SurePrep FileRoom remains operational. Our engineers are investigating. Incident updates will be posted here: https://status.sureprep.com. Mar 07, 2024 - 08:59 PST

February 16, 2024 18:14 UTC

WARN

3 days

TaxCaddy "Oops" Message

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Start Time

February 16, 2024 18:14 UTC

Type WARN
Affected Components

TaxCaddy - TaxCaddy Taxpayer Browser-based Portal

TaxCaddy - TaxCaddy Dashboard

Message

TaxCaddy "Oops" Message

Details

Investigating - Some customers are reporting an "Oops" message when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com. Feb 16, 2024 - 10:11 PST

February 16, 2024 03:04 UTC

WARN

about 12 hours

TaxCaddy "Oops" Message

See more
Start Time

February 16, 2024 03:04 UTC

Type WARN
Affected Components

TaxCaddy - TaxCaddy Taxpayer Browser-based Portal

TaxCaddy - TaxCaddy Dashboard

Message

TaxCaddy "Oops" Message

Details

Investigating - Some customers are reporting an "Oops" message when navigating to TaxCaddy from FileRoom. Our engineers are investigating and the system is under observation. Incident updates will be posted here: https://status.sureprep.com. Feb 15, 2024 - 19:00 PST

2024-03-29 12:59:59 UTC UTC

STATUS

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2024-03-29 12:59:59 UTC UTC

STATUS

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2024-03-29 12:59:59 UTC UTC

STATUS

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2024-03-29 12:59:59 UTC UTC

STATUS

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2024-03-29 12:59:59 UTC UTC

STATUS

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Sign Up for More SurePrep TaxCaddy Taxpayer Browser-based Portal History

StatusGator has about 1 year of SurePrep TaxCaddy Taxpayer Browser-based Portal status history.

1 status change in the last 24 hours

SurePrep TaxCaddy Taxpayer Browser-based Portal status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 10 hours

  • Warn: 14 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

SurePrep TaxCaddy Taxpayer Browser-based Portal Outage and Status History

We've been monitoring SurePrep TaxCaddy Taxpayer Browser-based Portal outages since January 24, 2023.
Here's the history of service outages we've observed from the SurePrep TaxCaddy Taxpayer Browser-based Portal Status Page:

Instant enriched data from
3,570 status pages

About Our SurePrep TaxCaddy Taxpayer Browser-based Portal Status Page Integration

SurePrep TaxCaddy Taxpayer Browser-based Portal is an Accounting solution that StatusGator has been monitoring since January 2023. Over the past about 1 year, we have collected data on on more than 230 outages that affected SurePrep TaxCaddy Taxpayer Browser-based Portal users. When SurePrep TaxCaddy Taxpayer Browser-based Portal publishes downtime on their status page, they do so across 19 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor SurePrep TaxCaddy Taxpayer Browser-based Portal to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular accounting services monitored on our platform. We've sent more than 1,400 notifications to our users about SurePrep TaxCaddy Taxpayer Browser-based Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If SurePrep TaxCaddy Taxpayer Browser-based Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when SurePrep TaxCaddy Taxpayer Browser-based Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

SurePrep TaxCaddy Taxpayer Browser-based Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when SurePrep TaxCaddy Taxpayer Browser-based Portal enters a pre-planned maintenance window, keeping you up to date.

Since SurePrep TaxCaddy Taxpayer Browser-based Portal publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When SurePrep TaxCaddy Taxpayer Browser-based Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When SurePrep TaxCaddy Taxpayer Browser-based Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because SurePrep TaxCaddy Taxpayer Browser-based Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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