Follow the recent outages and downtime for SurePrep in the table below.
|
Start Time |
Type |
Length |
Message |
Details |
|||||
|---|---|---|---|---|---|---|---|---|---|
|
April 22, 2024 15:49 UTC |
WARN |
about 2 hours |
Customer Support Phone System Issue |
See more
|
|||||
|
April 07, 2024 04:04 UTC |
MAINT |
about 4 hours |
Scheduled SurePrep Maintenance |
See more
|
|||||
|
April 06, 2024 14:54 UTC |
WARN |
about 1 hour |
TaxCaddy "Oops" Message |
See more
|
|||||
|
March 28, 2024 22:44 UTC |
WARN |
4 days |
Processing Delay |
See more
|
|||||
|
March 28, 2024 20:14 UTC |
WARN |
about 3 hours |
Processing Delay |
See more
|
|||||
|
2024-04-23 15:24:40 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
|
2024-04-23 15:24:40 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
|
2024-04-23 15:24:40 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
|
2024-04-23 15:24:40 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more | |||||
|
2024-04-23 15:24:40 UTC UTC |
STATUS |
? minutes |
Sign in to view more status history. |
See more |
View details of the current SurePrep status below.
|
Name |
Status |
Details |
|---|---|---|
|
SurePrep 1040SCAN Review Wizard |
UP | See more |
|
SurePrep API |
UP | See more |
|
SurePrep CCH Axcess Tax Integration |
UP | See more |
|
SurePrep CCH Global fx Tax Integration |
UP | See more |
|
SurePrep FileRoom |
UP | See more |
|
SurePrep GoFileRoom Integration |
UP | See more |
|
SurePrep GoSystem Tax Integration |
UP | See more |
|
SurePrep Lacerte Tax Integration |
UP | See more |
|
SurePrep ProSystem fx Tax Integration |
UP | See more |
|
SurePrep Reviewer Dashboard |
UP | See more |
|
SurePrep SPbinder |
UP | See more |
|
SurePrep TaxCaddy Dashboard |
UP | See more |
|
SurePrep TaxCaddy Email Notifications |
UP | See more |
|
SurePrep TaxCaddy Taxpayer Android App |
UP | See more |
|
SurePrep TaxCaddy Taxpayer Browser-based Portal |
UP | See more |
|
SurePrep TaxCaddy Taxpayer iOS App |
UP | See more |
|
SurePrep Twilio (Two-Factor Authentication) |
UP | See more |
|
SurePrep UltraTax Integration |
UP | See more |
|
SurePrep Zendesk (SurePrep Support Ticketing System and Help Center) |
UP | See more |
SurePrep status, last 24 hours:
Up: 22 hours
Warn: 2 hours
Down: 0 minutes
Maintenance: 0 minutes
We've been monitoring SurePrep outages since January 24, 2023.
Here's the history of service outages we've observed from the SurePrep Status Page:
SurePrep is an Accounting solution that StatusGator has been monitoring since January 2023. Over the past about 1 year, we have collected data on on more than 237 outages that affected SurePrep users. When SurePrep publishes downtime on their status page, they do so across 19 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
Many StatusGator users monitor SurePrep to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular accounting services monitored on our platform. We've sent more than 1,500 notifications to our users about SurePrep incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If SurePrep is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when SurePrep is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
SurePrep posts separate notifications for planned maintenance work. StatusGator will notify subscribers when SurePrep enters a pre-planned maintenance window, keeping you up to date.
Since SurePrep publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When SurePrep posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When SurePrep has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because SurePrep has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Can’t find your question? Email us to arrange a time to discuss. We’d love to chat!
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