Is SurePrep down?
Current SurePrep status is UP

We checked the official SurePrep Status Page 3 min. 45 sec. ago. Learn more
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Recent SurePrep Outages and Issues

Follow the recent outages and downtime for SurePrep in the table below.

Start Time

Type

Length

Message

Details

February 05, 2023 05:04 UTC

MAINT

about 4 hours

Scheduled SurePrep Maintenance

See more
Start Time

February 05, 2023 05:04 UTC

Type MAINT
Affected Components

TaxCaddy - TaxCaddy Taxpayer Android App

Integrations - GoFileRoom Integration

TaxCaddy - TaxCaddy Email Notifications

TaxCaddy - TaxCaddy Taxpayer iOS App

TaxCaddy - TaxCaddy Taxpayer Browser-based Portal

Integrations - GoSystem Tax Integration

Integrations - CCH Axcess Tax Integration

Integrations - CCH Global fx Tax Integration

Integrations - Lacerte Tax Integration

Integrations - UltraTax Integration

Integrations - ProSystem fx Tax Integration

FileRoom

SPbinder

1040SCAN Review Wizard

API

TaxCaddy - TaxCaddy Dashboard

Message

Scheduled SurePrep Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 04, 2023 - 21:03 PST

January 31, 2023 18:24 UTC

WARN

about 20 hours

FileRoom Search Issue

See more
Start Time

January 31, 2023 18:24 UTC

Type WARN
Affected Components

FileRoom

Message

FileRoom Search Issue

Details

Investigating - Customers are reporting that some binders in FileRoom aren't visible until performing a manual search. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com. Jan 31, 2023 - 10:23 PST

January 31, 2023 06:34 UTC

MAINT

about 4 hours

Scheduled SurePrep Maintenance

See more
Start Time

January 31, 2023 06:34 UTC

Type MAINT
Affected Components

TaxCaddy - TaxCaddy Email Notifications

TaxCaddy - TaxCaddy Dashboard

TaxCaddy - TaxCaddy Taxpayer Android App

TaxCaddy - TaxCaddy Taxpayer Browser-based Portal

Integrations - CCH Axcess Tax Integration

Integrations - CCH Global fx Tax Integration

Integrations - Lacerte Tax Integration

Integrations - UltraTax Integration

SPbinder

1040SCAN Review Wizard

Integrations - GoFileRoom Integration

Integrations - ProSystem fx Tax Integration

TaxCaddy - TaxCaddy Taxpayer iOS App

API

Integrations - GoSystem Tax Integration

FileRoom

Message

Scheduled SurePrep Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 30, 2023 - 22:30 PST

January 30, 2023 20:04 UTC

WARN

about 4 hours

TaxCaddy Oops Message

See more
Start Time

January 30, 2023 20:04 UTC

Type WARN
Affected Components

TaxCaddy - TaxCaddy Dashboard

Message

TaxCaddy Oops Message

Details

Investigating - Some customers are reporting an "Oops" error message when navigating from FileRoom to TaxCaddy. SurePrep engineers are investigating. Incident updates will be posted here: https://status.sureprep.com Jan 30, 2023 - 12:03 PST

January 29, 2023 05:08 UTC

MAINT

about 5 hours

Scheduled SurePrep Maintenance

See more
Start Time

January 29, 2023 05:08 UTC

Type MAINT
Affected Components

TaxCaddy - TaxCaddy Dashboard

TaxCaddy - TaxCaddy Email Notifications

TaxCaddy - TaxCaddy Taxpayer iOS App

API

Integrations - GoSystem Tax Integration

Integrations - GoFileRoom Integration

Integrations - CCH Axcess Tax Integration

Integrations - CCH Global fx Tax Integration

Integrations - Lacerte Tax Integration

Integrations - UltraTax Integration

Integrations - ProSystem fx Tax Integration

SPbinder

1040SCAN Review Wizard

FileRoom

TaxCaddy - TaxCaddy Taxpayer Android App

TaxCaddy - TaxCaddy Taxpayer Browser-based Portal

Message

Scheduled SurePrep Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 28, 2023 - 21:00 PST

SurePrep Components and Services

View details of the current SurePrep status below.

Name

Status

Details

SurePrep 1040SCAN Review Wizard

UP See more

SurePrep API

UP See more

SurePrep CCH Axcess Tax Integration

UP See more

SurePrep CCH Global fx Tax Integration

UP See more

SurePrep FileRoom

UP See more

SurePrep GoFileRoom Integration

UP See more

SurePrep GoSystem Tax Integration

UP See more

SurePrep Lacerte Tax Integration

UP See more

SurePrep ProSystem fx Tax Integration

UP See more

SurePrep SPbinder

UP See more

SurePrep TaxCaddy Dashboard

UP See more

SurePrep TaxCaddy Email Notifications

UP See more

SurePrep TaxCaddy Taxpayer Android App

UP See more

SurePrep TaxCaddy Taxpayer Browser-based Portal

UP See more

SurePrep TaxCaddy Taxpayer iOS App

UP See more

SurePrep Twilio (Two-Factor Authentication)

UP See more

SurePrep UltraTax Integration

UP See more

SurePrep Zendesk (SurePrep Support Ticketing System and Help Center)

UP See more

No outages or status changes in the last 24 hours

SurePrep status, last 24 hours:

7:00 AM
1:00 PM
7:00 PM
1:00 AM
7:00 AM
7:00 AM
7:00 PM
7:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

SurePrep Outage and Status History

We've been monitoring SurePrep outages since January 24, 2023.
Here's the history of service outages we've observed from the SurePrep Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,650 status pages

About Our SurePrep Status Page Integration

SurePrep is an Accounting solution that StatusGator has been monitoring since January 2023. Over the past 12 days, we have collected data on on more than 11 outages that affected SurePrep users. When SurePrep publishes downtime on their status page, they do so across 18 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor SurePrep to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular accounting services monitored on our platform. We've sent more than 100 notifications to our users about SurePrep incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If SurePrep is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when SurePrep is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

SurePrep posts separate notifications for planned maintenance work. StatusGator will notify subscribers when SurePrep enters a pre-planned maintenance window, keeping you up to date.

Since SurePrep publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When SurePrep posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When SurePrep has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because SurePrep has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is SurePrep down today?

According to its status page SurePrep is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when SurePrep is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if SurePrep is having issues?

There are two main options: You can check the SurePrep status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

SurePrep status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the SurePrep status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting SurePrep customer support while checking everything on your side. You can also try Tweeting at them via @SurePrepLLC on Twitter. Or visit their official status page or website:

Where do you get the official SurePrep status?

We use the official SurePrep status page. Here are links to their status page and other helpful links.

SurePrep Down?

Are you experiencing issues with SurePrep? Sign up to receive notifications when SurePrep publishes outages.

SurePrep Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,650 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of SurePrep?

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