Is TOPdesk Down?
Current TOPdesk Status: warn

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Status History

We've been monitoring TOPdesk since April 30, 2020. Here's the history of service outages we've observed from the TOPdesk status page:

Recent TOPdesk Outages and Issues

Follow the recent outages and downtime for TOPdesk in the table below.

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StatusGator has 9 months of TOPdesk status history.

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Start Time Type Length Message Details
January 25, 2021 19:24 UTC WARN ongoing The automatically scheduled import-to-API functionality is intermittently failing due to capacity limits. Update - We are continuing to work on a fix for this issue. Jan 25, 20:23 CET
December 21, 2020 18:24 UTC WARN about 18 hours Slow TOPdesk environments in EU1 hosting location Update - We're still working to resolve this issue. We don't see any customers that have been aff...
December 21, 2020 17:04 UTC DOWN about 1 hour SaaS disruption in the BR1 data center Investigating - We are currently experiencing problems on the BR1 hosting location. As a result y...
December 16, 2020 14:59 UTC WARN 5 days Slow TOPdesk environments in EU1 hosting location Investigating - We're still investigating what causes the performance problems on our proxy serve...
December 16, 2020 10:59 UTC DOWN about 4 hours Slow TOPdesk environments in EU1 hosting location Update - We are continuing to work on a fix for this issue. Dec 16, 11:55 CET
2021-01-26 22:35:18 +0000 UTC UNKNOWN X minutes Information, the, here, about, will, downtime, question, go, and in here, to, be, Details, information, of, so, displayed, and, more, will, details, sign, downtime, about, sign, you, see, in, in, each, outage, and once
2021-01-26 22:35:18 +0000 UTC UNKNOWN X minutes in, here, will, downtime, Information, the, question, go, and about more, sign, downtime, in, in, once, outage, and, will, be, you, displayed, to, each, about, here, so, Details, details, see, information, of, and sign
2021-01-26 22:35:18 +0000 UTC UNKNOWN X minutes will, Information, downtime, the, here, in, question, about, and go each, about, details, information, sign, sign, so, in, displayed, see, of, in, you, be, here, Details, to, once, outage, and, more, downtime, and will
2021-01-26 22:35:18 +0000 UTC UNKNOWN X minutes the, question, about, in, will, Information, go, downtime, and here details, each, outage, once, displayed, and, so, be, in, sign, you, of, Details, about, will, here, more, information, sign, in, see, to, and downtime
2021-01-26 22:35:18 +0000 UTC UNKNOWN X minutes question, here, will, go, about, downtime, the, in, and Information displayed, details, sign, will, you, see, downtime, in, in, to, so, information, Details, here, sign, each, outage, more, and, be, of, about, and once

Supported Features

We support the following features in our integration with the TOPdesk status page:

  • Down Notifications

    If TOPdesk is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when TOPdesk is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    TOPdesk posts separate notifications for planned maintenance work. StatusGator will notify subscribers when TOPdesk enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If TOPdesk publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When TOPdesk posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When TOPdesk has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because TOPdesk has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is TOPdesk down today?

According to its status page TOPdesk is currently warn. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when TOPdesk is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if TOPdesk is having issues?

There are two main options: You can check the TOPdesk status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

TOPdesk status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the TOPdesk status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting TOPdesk customer support while checking everything on your side.