What triggers a ticket in IncidentIQ?

A ticket is created when someone reports an issue through your StatusGator status page. These are manual reports from users—not automatic based on provider status changes.

Does the integration support automatic alerts for status changes?

No, the integration currently supports only user-submitted issue reports</strong? via the status page. Automatic ticket creation from provider status changes is not supported yet.

What do I need to set up the IncidentIQ integration?

SiteId – the identifier for your school or district ProductId – the ID of the IncidentIQ project where tickets should be created Token – an API token with permission to create tickets Domain – a domain of your IncidentIQ instance like https://demo.incidentiq.com

Where do users submit their reports?

Through your custom StatusGator status page. Each service includes a “Report an Issue” button, which feeds directly into the IncidentIQ ticketing system.

Where can I get help with the setup?

Visit the StatusGator Help Center or contact our contact for a detailed configuration guide and assistance.

Home • Integration directory • IncidentIQ

StatusGator+IncidentIQ

Q: What do I need to set up the IncidentIQ integration?

SiteId – the identifier for your school or district ProductId – the ID of the IncidentIQ project where tickets should be created Token – an API token with permission to create tickets Domain – a domain of your IncidentIQ instance like https://demo.incidentiq.com

Q: Where do users submit their reports?

Through your custom StatusGator status page. Each service includes a “Report an Issue” button, which feeds directly into the IncidentIQ ticketing system.

Q: Where can I get help with the setup?

Visit the StatusGator Help Center or contact our contact for a detailed configuration guide and assistance.

Update your IncidentIQ status board automatically.

Overview

The StatusGator + IncidentIQ integration enables your IT team to proactively manage third-party service issues reported by your community. When staff or faculty report a service disruption through the StatusGator status page, a ticket is automatically created in IncidentIQ – ensuring faster awareness and resolution of external outages affecting your district's operations. This integration bridges communication gaps between users and support teams, especially during widespread outages.

Key features

Proactive issue collection: Users can report third-party service issues (e.g., Google Workspace, Zoom) directly from the StatusGator status page.
Automatic ticket creation: Each report generates a ticket in IncidentIQ, giving your help desk full visibility into which services are impacting users.
Improved response times: Technicians are alerted early, allowing them to investigate or communicate with affected vendors faster.
Reduced confusion: Avoid duplicate or unclear internal tickets by centralizing reports from staff and faculty through the status page.

Integration Details

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