Anaplan Outage History

Anaplan conducted a scheduled platform maintenance window that caused temporary unavailability across the service. The maintenance affected five components: Anaplan Data Center - US East (us1), Anaplan Data Center - US West (us2), Anaplan Data Center - Netherlands (eu1), Anaplan Data Center - Germany (eu2), and the Integration and Extensions layer. Users could not access Anaplan during the window, impacting planning and collaboration workflows. The maintenance began at 9:00 PM UTC.

According to Anaplan's status updates, the incident transitioned from active maintenance to restored service by 12:09 AM UTC, for a total duration of about 3 hours and 9 minutes. The status page logged two updates during the window, reflecting the ongoing maintenance and the eventual return to normal operation as components came back online across US East, US West, Netherlands, and Germany.

Anaplan experienced degraded performance when loading models across multiple regions, impacting users trying to access and load large models. The issue affected five components spanning Google Cloud Public and Amazon Cloud Public endpoints in US East, Japan, US, Europe, and Canada. The outage lasted about 50 minutes, from 5:15 PM UTC to 6:05 PM UTC. The incident prompted updates across the status page as the team investigated and worked toward resolution.

Anaplan conducted scheduled platform maintenance affecting the EU1 Anaplan Data Center in the Netherlands and the Integration and Extensions component. The maintenance window began at Feb 8, 2025 9:04 PM UTC and was completed by Feb 9, 2025 12:06 AM UTC, during which the platform was listed as unavailable. The work impacted two components in the EU1 Netherlands region: Anaplan Data Center - Netherlands and Integration and Extensions. The incident lasted roughly 3 hours and 2 minutes, with services returning to normal after the maintenance window.

Anaplan experienced an outage that caused intermittent issues loading models across four cloud regions (US7, EU4, US4, AU1). The incident began at Feb 4, 2025 2:00 PM UTC with customers reporting errors when loading models and navigating the platform. The outage lasted approximately 16 hours and 14 minutes and was resolved by Feb 5, 2025 6:14 AM UTC, at which point all regions returned to normal.

During the incident, Anaplan issued three official status updates acknowledging ongoing investigation and intermittent errors, with no confirmed ETA at the time. All affected components returned to up status by Feb 5, 2025 6:14 AM UTC.

Anaplan's US Cloud Public region (us7) briefly degraded for about five minutes. The incident began at 5:34 PM UTC when the us7 component showed degraded status, and service was restored by 5:39 PM UTC. An initial Platform Alerts update noting ongoing investigation was posted at 5:31 PM UTC. The Anaplan status page published two updates during the incident, which was localized to the us7 region.

Anaplan ran a scheduled platform maintenance window that left the Integration and Extensions component and the Anaplan Data Center - Germany temporarily unavailable. The window ran from 9:00 PM UTC to 11:39 PM UTC, lasting about 2 hours and 39 minutes, during which some features relying on these components could be affected.