Anaplan outage history

Anaplan initiated a global maintenance window impacting multiple Cloud and Data Center components across regions including Cloud - Japan (ap1), Cloud - Singapore (sg1), Cloud - Europe (eu3, eu4, eu5), Cloud - Saudi Arabia (me1), Cloud - US (us7), Data Center - Netherlands (eu1), Data Center - Germany (eu2), Cloud - US East (us5), Data Center - US West (us2), and Data Center - US East (us1). The maintenance began at Aug 22, 2026 3:14 PM UTC and concluded at Aug 22, 2026 6:09 PM UTC, spanning roughly three hours. During this window, users in these regions could have experienced intermittent access or degraded performance as the work proceeded.

Anaplan placed a broad set of cloud regions and data centers into a brief maintenance window starting at Aug 22, 2026 3:04 PM UTC and ending around Aug 22, 2026 3:09 PM UTC. Regions affected included Cloud - Japan (ap1), Cloud - Singapore (sg1), Cloud - Europe (eu3, eu5, eu4), Data Centers (eu1 Netherlands, eu2 Germany, us1 US East, us2 US West), and Cloud - US (us7) and US East (us5). The maintenance lasted roughly five minutes and the service returned to normal shortly after the window closed.

Anaplan experienced an outage starting at 3:29 AM UTC, with customers in the EU2 Data Center in Germany losing access to the platform. The disruption also affected CloudWorks integrations as the EU2 data center transitioned from up to down at 4:34 AM UTC. Investigations identified an underlying connectivity issue to the EU-CENTRAL-1 region, with increased packet loss beginning around 2:33 AM UTC. By 8:14 AM UTC, traffic had been rerouted and the operation entered a monitoring phase while teams worked toward a resolution. The EU2 region appeared to recover by 8:45 AM UTC as status progressed to up.

Anaplan kicked off a coordinated maintenance window across its Cloud and Data Center footprint, starting at 3:04 PM UTC. The work touched multiple regions, including Cloud components in Japan (ap1), Europe (eu3, eu4, eu5), and the United States (us7, us4, us5), as well as Data Centers in the Netherlands (eu1) and Germany (eu2), plus US locations (us1, us2). During this period, affected services may have been intermittently unavailable or degraded as components entered maintenance and updates were applied.

Anaplan users experienced an outage beginning around 11:09 AM UTC, when the status page flagged a platform-wide access issue. Affected regions spanned cloud and data centers across Asia-Pacific, US, and Europe, including AP1 (Cloud - Japan), US7 (Cloud - US), EU1 (Data Center - Netherlands), EU2 (Data Center - Germany), EU4 (Cloud - Europe), US5 (Cloud - US East), US2 (Data Center - US West), and US1 (Data Center - US East). Customers reported difficulty loading models and accessing apps, with Anaplan indicating it was actively investigating and working to resolve the problem. By 11:44 AM UTC, the service was reported as restored and normal activities could resume, while monitoring continued.

Despite general restoration, the Canada CA1 region's BYOK workspaces required additional recovery effort. At 12:59 PM UTC the status showed Canada general services restored but BYOK workspaces still needed recovery, and updates through 1:24 PM UTC and beyond described parallel workstreams to safely complete the restoration of BYOK environments.

Over the following days, ongoing recovery work kept Canada CA1 in a 'warn' state as teams ran parallel recovery efforts. Progress continued, and at 2:24 PM UTC the CA1 region moved from warn to up, signaling full restoration of the Canada region and a return to normal operations.

Anaplan experienced a broad outage beginning at Jul 24, 2026 8:39 PM UTC that prevented some customers from loading models. By Jul 29, 2026 11:09 AM UTC the disruption expanded to a multi-region incident affecting key cloud regions in Japan, the US, and Europe (including ap1, us7, eu1, eu2, eu4, us5, us2, and us1). Users reported being unable to load models, access apps, or use the model builder, with Canada’s CA1 region showing degraded service and entering emergency maintenance as the incident evolved. BYOK-related workspaces in Canada were temporarily restricted during remediation.

Anaplan reported a brief disruption impacting customers’ ability to run Cloudworks integrations in the US East cloud region (us5). The issue began at 2:35 PM UTC and was resolved by 2:44 PM UTC. Anaplan indicated they were investigating the incident and would provide updates every 30 minutes or upon resolution. The disruption lasted about nine minutes, with the us5 Cloud component returning to normal after the incident.

Anaplan experienced a brief outage in the Cloud - US (us7) component that prevented customers from running Cloudworks integrations. The incident began at 8:04 PM UTC and prompted a rapid investigation with updates promised every 30 minutes. The outage disrupted automation workflows for users relying on Cloudworks in the US region. A restoration was noted around 8:34 PM UTC, with guidance that normal activity could resume, while monitoring continued to ensure stability. By 9:15 PM UTC the us7 component had returned to up, marking full recovery. The impact appeared limited to the US Cloud environment, with no broader regional impact indicated.

Anaplan conducted a planned maintenance window affecting multiple cloud regions worldwide. The maintenance began at Jul 11, 2026 3:04 PM UTC and concluded by Jul 11, 2026 7:19 PM UTC, with components in Japan, the United States, Singapore, UAE, Australia, Europe, Saudi Arabia, India, Indonesia, the United Kingdom, Canada, and data centers in the Netherlands and Germany placed in maintenance mode during the window. The status page indicated all affected components returned to normal operation by the end of the window, signaling a full restoration once the maintenance completed. The activity was global in scope but intended to keep systems up to date, so user impact was limited to the maintenance period.

Overall, the incident reflected a scheduled upkeep across multiple regions rather than an unplanned outage, with services expecting to be fully available after the maintenance window closed.

Anaplan faced a regional outage that blocked login and platform access for customers in ME1 (Cloud - Saudi Arabia) and EU5 (Cloud - Europe). The disruption began at approximately 11:52 PM UTC and led to full unavailability in the affected regions, preventing sign-in and access to platform resources. The issue centered on the authentication path, causing users in these regions to experience login failures and an inability to load Anaplan content.