Anaplan outage history

Anaplan faced a regional outage that blocked login and platform access for customers in ME1 (Cloud - Saudi Arabia) and EU5 (Cloud - Europe). The disruption began at approximately 11:52 PM UTC and led to full unavailability in the affected regions, preventing sign-in and access to platform resources. The issue centered on the authentication path, causing users in these regions to experience login failures and an inability to load Anaplan content.

Anaplan experienced a brief outage in the US East cloud region (us5) that prevented some customers from loading new models. The incident began at 12:55 AM UTC and was resolved by 1:34 AM UTC, with a final confirmation of full recovery provided at 2:19 AM UTC. The disruption was limited to the us5 (Cloud - US East) component and did not indicate a broader regional impact. The outage lasted about 39 minutes.

During the incident, Anaplan issued four status updates to communicate progress and remediation efforts, reflecting active engineering response and monitoring by the team.

Anaplan ran a scheduled maintenance window spanning eight components across its cloud and data center regions. Affected areas included Cloud - Japan (ap1), Cloud - US (us7, us5), Data Center - Netherlands (eu1), Germany (eu2), Cloud - Europe (eu4), and Data Centers - US East/West (us1, us2). The maintenance began at Feb 21, 2026 3:05 PM UTC and completed at Feb 21, 2026 7:39 PM UTC, lasting about 4 hours and 34 minutes. This was communicated as a planned maintenance window across multiple regions, not a service outage.

Anaplan experienced a regional outage in the US East cloud (us5) that prevented some customers from loading models. The issue began on Feb 19, 2026 9:34 AM UTC and prompted ongoing investigation with updates roughly every 30 minutes. The us5 component moved from up to degraded and then down, with a partial restoration around Feb 19, 2026 11:39 AM UTC after a workaround was issued. However, issues persisted, including problems with Cloudworks integrations announced at Feb 19, 2026 12:04 PM UTC, before service was restored later in the day.

The platform posted multiple updates (six in total) describing progress toward full restoration. By Feb 19, 2026 3:39 PM UTC, service had been restored and users were advised to resume normal activities; a final update at Feb 19, 2026 3:49 PM UTC confirmed the platform was fully operational. The incident lasted roughly 6 hours and 5 minutes, primarily impacting the US East region and Cloudworks integrations.

The Anaplan Platform experienced authentication issues affecting users attempting to log in with basic authentication, limited to the US West data center (us2). The outage began at 9:25 AM UTC and was resolved by 9:59 AM UTC, lasting about 34 minutes. The Anaplan status page provided updates as the incident progressed.

The status page issued 3 updates during the incident, including the initial investigation, restoration, and final resolution. The issue was isolated to the US West data center (us2).

Anaplan experienced a brief platform-level degradation lasting about 45 minutes, beginning at Feb 3, 2026 5:05 PM UTC and ending at Feb 3, 2026 5:50 PM UTC. The outage affected platform services across Anaplan, with users potentially experiencing intermittent access during that window. The status page documented two official updates during the incident: the first at Feb 3, 2026 5:05 PM UTC noted ongoing work to restore service and that there was no estimated time to resolution, with a plan to provide further updates in about 60 minutes; the second at Feb 3, 2026 5:50 PM UTC confirmed that service had been restored. Overall, the incident was brief and contained, with services returned to normal by Feb 3, 2026 5:50 PM UTC.

Anaplan experienced a brief partial outage that prevented some customers from loading models. The issue affected multiple regions, including Cloud - Indonesia, Cloud - Europe, and the US data centers in US East and US West. The outage began at 12:54 PM UTC and was resolved by 1:20 PM UTC, lasting approximately 26 minutes.

The provider posted 2 status updates during the incident as the status moved from up to warn and back to up, with all affected components returning to normal after the resolution. The four affected components were Cloud - Indonesia, Cloud - Europe, Data Center - US West, and Data Center - US East.

Anaplan conducted scheduled platform maintenance that temporarily disrupted access across Asia-Pacific, Europe, and North America. The maintenance window began at Jan 17, 2026 3:04 PM UTC and lasted about 3 hours, affecting eight components: ap1 (Cloud - Japan), us7 (Cloud - US), eu1 (Netherlands), eu2 (Germany), eu4 (Cloud - Europe), us5 (US East), us2 (US West), and us1 (US East).

Two official updates were posted during the incident. The first indicated that maintenance was in progress, and the second confirmed restoration of all affected components at Jan 17, 2026 6:04 PM UTC.

Anaplan reported an outage affecting eight components across Cloud regions Europe (eu4), Japan (ap1), US (us7, us5) and data centers in the US West (us2) and US East (us1), as well as European data centers (eu1) and Germany (eu2). This outage prevented customers from accessing the Anaplan Platform. The outage began at 1:19 PM UTC and was resolved by 2:14 PM UTC, lasting about 55 minutes. A small number of user reports from Europe (e.g., Milan and Amsterdam) corroborated the disruption and suggested cross-region impact.

Anaplan experienced intermittent slow performance affecting users trying to access workspaces on the Anaplan Platform in the ap1 Cloud - Japan region. The incident began at 2:04 PM UTC and prompted an investigation, with updates planned every 30 minutes or until resolution. The impact appeared localized to the Japan region.

The issue was resolved by 2:29 PM UTC, with the ap1 Cloud - Japan component returning to normal operation. This was a degraded performance event rather than a full outage, and the status page posted two updates during the incident.