Anaplan outage history

Anaplan users experienced an outage beginning around 11:09 AM UTC, when the status page flagged a platform-wide access issue. Affected regions spanned cloud and data centers across Asia-Pacific, US, and Europe, including AP1 (Cloud - Japan), US7 (Cloud - US), EU1 (Data Center - Netherlands), EU2 (Data Center - Germany), EU4 (Cloud - Europe), US5 (Cloud - US East), US2 (Data Center - US West), and US1 (Data Center - US East). Customers reported difficulty loading models and accessing apps, with Anaplan indicating it was actively investigating and working to resolve the problem. By 11:44 AM UTC, the service was reported as restored and normal activities could resume, while monitoring continued.

Despite general restoration, the Canada CA1 region's BYOK workspaces required additional recovery effort. At 12:59 PM UTC the status showed Canada general services restored but BYOK workspaces still needed recovery, and updates through 1:24 PM UTC and beyond described parallel workstreams to safely complete the restoration of BYOK environments.

Over the following days, ongoing recovery work kept Canada CA1 in a 'warn' state as teams ran parallel recovery efforts. Progress continued, and at 2:24 PM UTC the CA1 region moved from warn to up, signaling full restoration of the Canada region and a return to normal operations.

Anaplan experienced a broad outage beginning at Jul 24, 2026 8:39 PM UTC that prevented some customers from loading models. By Jul 29, 2026 11:09 AM UTC the disruption expanded to a multi-region incident affecting key cloud regions in Japan, the US, and Europe (including ap1, us7, eu1, eu2, eu4, us5, us2, and us1). Users reported being unable to load models, access apps, or use the model builder, with Canada’s CA1 region showing degraded service and entering emergency maintenance as the incident evolved. BYOK-related workspaces in Canada were temporarily restricted during remediation.

Anaplan reported a brief disruption impacting customers’ ability to run Cloudworks integrations in the US East cloud region (us5). The issue began at 2:35 PM UTC and was resolved by 2:44 PM UTC. Anaplan indicated they were investigating the incident and would provide updates every 30 minutes or upon resolution. The disruption lasted about nine minutes, with the us5 Cloud component returning to normal after the incident.

Anaplan experienced a brief outage in the Cloud - US (us7) component that prevented customers from running Cloudworks integrations. The incident began at 8:04 PM UTC and prompted a rapid investigation with updates promised every 30 minutes. The outage disrupted automation workflows for users relying on Cloudworks in the US region. A restoration was noted around 8:34 PM UTC, with guidance that normal activity could resume, while monitoring continued to ensure stability. By 9:15 PM UTC the us7 component had returned to up, marking full recovery. The impact appeared limited to the US Cloud environment, with no broader regional impact indicated.

Anaplan conducted a planned maintenance window affecting multiple cloud regions worldwide. The maintenance began at Jul 11, 2026 3:04 PM UTC and concluded by Jul 11, 2026 7:19 PM UTC, with components in Japan, the United States, Singapore, UAE, Australia, Europe, Saudi Arabia, India, Indonesia, the United Kingdom, Canada, and data centers in the Netherlands and Germany placed in maintenance mode during the window. The status page indicated all affected components returned to normal operation by the end of the window, signaling a full restoration once the maintenance completed. The activity was global in scope but intended to keep systems up to date, so user impact was limited to the maintenance period.

Overall, the incident reflected a scheduled upkeep across multiple regions rather than an unplanned outage, with services expecting to be fully available after the maintenance window closed.

Anaplan faced a regional outage that blocked login and platform access for customers in ME1 (Cloud - Saudi Arabia) and EU5 (Cloud - Europe). The disruption began at approximately 11:52 PM UTC and led to full unavailability in the affected regions, preventing sign-in and access to platform resources. The issue centered on the authentication path, causing users in these regions to experience login failures and an inability to load Anaplan content.

Anaplan experienced a brief outage in the US East cloud region (us5) that prevented some customers from loading new models. The incident began at 12:55 AM UTC and was resolved by 1:34 AM UTC, with a final confirmation of full recovery provided at 2:19 AM UTC. The disruption was limited to the us5 (Cloud - US East) component and did not indicate a broader regional impact. The outage lasted about 39 minutes.

During the incident, Anaplan issued four status updates to communicate progress and remediation efforts, reflecting active engineering response and monitoring by the team.

Anaplan ran a scheduled maintenance window spanning eight components across its cloud and data center regions. Affected areas included Cloud - Japan (ap1), Cloud - US (us7, us5), Data Center - Netherlands (eu1), Germany (eu2), Cloud - Europe (eu4), and Data Centers - US East/West (us1, us2). The maintenance began at Feb 21, 2026 3:05 PM UTC and completed at Feb 21, 2026 7:39 PM UTC, lasting about 4 hours and 34 minutes. This was communicated as a planned maintenance window across multiple regions, not a service outage.

Anaplan experienced a regional outage in the US East cloud (us5) that prevented some customers from loading models. The issue began on Feb 19, 2026 9:34 AM UTC and prompted ongoing investigation with updates roughly every 30 minutes. The us5 component moved from up to degraded and then down, with a partial restoration around Feb 19, 2026 11:39 AM UTC after a workaround was issued. However, issues persisted, including problems with Cloudworks integrations announced at Feb 19, 2026 12:04 PM UTC, before service was restored later in the day.

The platform posted multiple updates (six in total) describing progress toward full restoration. By Feb 19, 2026 3:39 PM UTC, service had been restored and users were advised to resume normal activities; a final update at Feb 19, 2026 3:49 PM UTC confirmed the platform was fully operational. The incident lasted roughly 6 hours and 5 minutes, primarily impacting the US East region and Cloudworks integrations.

The Anaplan Platform experienced authentication issues affecting users attempting to log in with basic authentication, limited to the US West data center (us2). The outage began at 9:25 AM UTC and was resolved by 9:59 AM UTC, lasting about 34 minutes. The Anaplan status page provided updates as the incident progressed.

The status page issued 3 updates during the incident, including the initial investigation, restoration, and final resolution. The issue was isolated to the US West data center (us2).