Is CallRail Down?
Current CallRail Status: up

Status History

We've been monitoring CallRail since January 29, 2019. Here's the history of service outages we've observed from the CallRail status page:

Recent CallRail Outages and Issues

Follow the recent outages and downtime for CallRail in the table below.

Start Time Type Length Message Details
September 11, 2020 15:10 UTC WARN 10 minutes Call recording latency Monitoring - We are experiencing higher than usual delays on call recording availability. We have...
September 03, 2020 12:35 UTC DOWN about 1 hour Application Dashboard unavailable Investigating - Our application dashboard is experiencing an outage related to database load, and...
August 31, 2020 16:15 UTC WARN about 4 hours Call routing failures Investigating - We have observed an issue at one of our telephony providers that is causing a sma...
August 03, 2020 19:50 UTC DOWN 40 minutes Lead Center Beta Outage Identified - We are experiencing disruption of service related to the Lead Center beta product; w...
June 23, 2020 15:15 UTC WARN about 1 hour Poor dashboard performance Monitoring - We are investigating a database issue that was causing poor performance in our appli...
June 09, 2020 23:40 UTC DOWN about 1 hour Call routing failures Investigating - We are experiencing high failure rates on call routing; we are actively investiga...
June 03, 2020 16:30 UTC WARN 1 day Call routing error rates Investigating - We are currently investigating this issue. Jun 3, 12:27 EDT
May 30, 2020 22:30 UTC WARN 2 days Call Recording Interruption Identified - An issue at one of our providers is causing temporary unavailability of recordings f...
May 14, 2020 01:40 UTC WARN 40 minutes We are investigating increased error rates on incoming text messages Investigating - We are investigating increased error rates for inbound text messaging. Phone call...
April 17, 2020 15:50 UTC WARN 5 minutes Application Dashboard Partial Outage Investigating - We are investigating a partial outage of the application dashboard. Call Routing ...

Supported Features

We support the following features in our integration with the CallRail status page:

  • Down Notifications

    If CallRail is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when CallRail is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    CallRail posts separate notifications for planned maintenance work. StatusGator will notify subscribers when CallRail enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If CallRail publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When CallRail posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When CallRail has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because CallRail has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is CallRail down today?

According to its status page CallRail is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when CallRail is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if CallRail is having issues?

There are two main options: You can check the CallRail status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

CallRail status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the CallRail status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting CallRail customer support while checking everything on your side. You can also try Tweeting at them via @callrail on Twitter. Or visit their official status page or website:

CallRail Down?

Are you experiencing issues with CallRail? Please share your issues below and let others know. Sign up above to receive notifications when CallRail published outages.

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