Is CallRail Softphone down?
Current CallRail Softphone status is UP

We checked the official CallRail Softphone Status Page 4 min. 0 sec. ago. Learn more
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Recent CallRail Softphone Outages and Issues

Follow the recent outages and downtime for CallRail Softphone in the table below.

Start Time

Type

Length

Message

Details

April 22, 2024 16:25 UTC

DOWN

25 minutes

Call Failures for Some Tracking Numbers

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Start Time

April 22, 2024 16:25 UTC

Type DOWN
Affected Components

Call Tracking - Call Routing

Lead Center - Lead Center General

Lead Center - Softphone

Message

Call Failures for Some Tracking Numbers

Details

Update - We are currently experiencing a partial outage affecting incoming and outgoing calls on about 25% of tracking numbers. Calls handled within Lead Center, and calls with Advanced Call Flow steps are more likely to be impacted.Our team has identified an outage at an upstream carrier as the root cause, and we are working with that carrier towards a resolution. No ETA is currently known, but both teams are actively working to fully restore service. We'll post an update as more information becomes available. Apr 22, 2024 - 12:22 EDT

March 29, 2024 02:00 UTC

MAINT

about 3 hours

Scheduled System Maintenance on Thursday March 28

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Start Time

March 29, 2024 02:00 UTC

Type MAINT
Affected Components

Call Tracking - Tracker Creation

Call Tracking - CallRail Call Tracking Mobile App

Lead Center - Lead Center General

Lead Center - Softphone

Lead Center - Lead Center Mobile App

Lead Center - Web Chat

Lead Center - SMS

Integrations - API

Integrations - Google Analytics

Integrations - Google Ads

Integrations - Google Call Details Forwarding

Integrations - Hubspot

Integrations - Other Integrations

Web Form Capture

Email Notifications

Reports

Lead Center - Lead Center Web Application

Lead Center - MMS

Integrations - Webhooks

Call Tracking - CallRail Web Application

Message

Scheduled System Maintenance on Thursday March 28

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 28, 2024 - 22:00 EDT

March 12, 2024 03:05 UTC

MAINT

about 3 hours

Scheduled System Maintenance night of Monday, March 11

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Start Time

March 12, 2024 03:05 UTC

Type MAINT
Affected Components

Lead Center - Softphone

Lead Center - MMS

Lead Center - Lead Center General

Lead Center - SMS

Message

Scheduled System Maintenance night of Monday, March 11

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 11, 2024 - 23:00 EDT

December 04, 2023 20:15 UTC

WARN

about 1 hour

Issue with agent status in Lead Center

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Start Time

December 04, 2023 20:15 UTC

Type WARN
Affected Components

Lead Center - Lead Center Web Application

Lead Center - Softphone

Lead Center - Lead Center General

Message

Issue with agent status in Lead Center

Details

Investigating - We are receiving scattered reports of Lead Center agents being stuck in “busy” status and being unable to hang up.Your ability to place and receive calls is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue. Dec 04, 2023 - 15:11 EST

December 02, 2023 06:35 UTC

WARN

about 1 hour

Systemwide Emergency Maintenance

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Start Time

December 02, 2023 06:35 UTC

Type WARN
Affected Components

Lead Center - Lead Center Mobile App

Lead Center - Softphone

Message

Systemwide Emergency Maintenance

Details

Update - We are continuing to monitor systemwide performance. Performance continues to improve however we are still experiencing elevated error rates for call routing. Dec 02, 2023 - 01:35 EST

2024-05-07 02:25:53 UTC UTC

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2024-05-07 02:25:53 UTC UTC

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2024-05-07 02:25:53 UTC UTC

STATUS

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2024-05-07 02:25:53 UTC UTC

STATUS

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2024-05-07 02:25:53 UTC UTC

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Sign Up for More CallRail Softphone History

StatusGator has over 5 years of CallRail Softphone status history.

No outages or status changes in the last 24 hours

CallRail Softphone status, last 24 hours:

3:00 AM
9:00 AM
3:00 PM
9:00 PM
3:00 AM
3:00 AM
3:00 PM
3:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

CallRail Softphone Outage and Status History

We've been monitoring CallRail Softphone outages since January 29, 2019.
Here's the history of service outages we've observed from the CallRail Softphone Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our CallRail Softphone Status Page Integration

CallRail Softphone is a Telephony solution that StatusGator has been monitoring since January 2019. Over the past over 5 years, we have collected data on on more than 346 outages that affected CallRail Softphone users. When CallRail Softphone publishes downtime on their status page, they do so across 26 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor CallRail Softphone to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular telephony services monitored on our platform. We've sent more than 800 notifications to our users about CallRail Softphone incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If CallRail Softphone is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when CallRail Softphone is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

CallRail Softphone posts separate notifications for planned maintenance work. StatusGator will notify subscribers when CallRail Softphone enters a pre-planned maintenance window, keeping you up to date.

Since CallRail Softphone publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When CallRail Softphone posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When CallRail Softphone has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because CallRail Softphone has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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