ESET Outage History

The planned maintenance began at 8:00 AM UTC and was completed by 9:00 AM UTC UTC, with a maintenance window of approximately 1 hour. During this period, ESET Identity Service and a broad set of related services entered maintenance mode, impacting components across ESET Cloud Office Security for Microsoft 365 and Google Workspace in Europe, Africa, Asia Pacific, Japan, Americas, Oceania and Canada; ESET Connect; ESET Secure Authentication; ESET PROTECT Hub; ESET Business Account; ESET PROTECT across multiple regions; ESET Inspect; ESET Threat Intelligence; and ESET MSP Administrator.

A scheduled maintenance window affected the ESET MSP Administrator component. The window lasted about six minutes, from 12:05 PM UTC to 12:11 PM UTC. During this period, the component was placed in maintenance mode and the status page indicated that updates would be provided as necessary. The incident was localized to this component and resolved quickly as the service returned to normal operation. The provider posted two status updates documenting the maintenance window.

The ESET MSP Administrator returned to up at 12:11 PM UTC after the window.

During a planned maintenance window, the ESET MSP Administrator component experienced a brief disruption lasting about one hour. The maintenance ran from 11:00 AM UTC to 12:00 PM UTC and the component returned to normal operation at 12:00 PM UTC. The ESET status page labeled it as scheduled maintenance and promised updates as needed; the incident was accompanied by 2 official status updates.

ESET PROTECT Hub experienced a scheduled maintenance window from 9:30 AM UTC to 10:30 AM UTC UTC, during which the service was unavailable. The maintenance was planned and reflected on ESET's status page as in progress: scheduled maintenance is currently in progress. Two status updates were published by ESET during the incident, confirming the start of maintenance and the subsequent restoration. The service was restored after 10:30 AM UTC. No user reports were observed during the maintenance window.

ESET experienced a connectivity incident where Management Agents could not connect to ESET PROTECT, impacting centralized management for customers across Europe, Africa, Asia Pacific, the Americas and Oceania, including Japan and Canada. The issue began on 1:36 PM UTC and lasted until 4:00 PM UTC, with a recovery period extending into the afternoon. The provider issued 3 official updates during the incident, including an investigation notice, a monitoring update after the root cause was addressed, and a final confirmation that connectivity had been restored.