ESET Outage History

The Syslog settings save feature in ESET PROTECT experienced an outage with errors saving Syslog settings across regions. The outage began at Jan 30, 2026 12:50 PM UTC and affected ESET PROTECT components in Germany, Canada, Europe, Africa, Asia Pacific, Americas, and Japan, resulting in degraded configuration operations. By Jan 30, 2026 3:40 PM UTC, the issue was identified as EU-specific and other regions were brought back online. The incident included 3 official status updates, and no user reports were recorded during the event. The problem was resolved by Jan 30, 2026 7:20 PM UTC, at which point all regions returned to normal.

An incident affected ESET PROTECT with login-related issues that prevented some users from working after sign-in. The impact was regional, affecting ESET PROTECT in Canada and in Europe, Africa, and Asia Pacific. The outage began at Jan 29, 2026 7:45 PM UTC and was resolved by Jan 30, 2026 12:45 PM UTC, lasting roughly 17 hours. The issue was described by ESET as users being unable to work after logging in, with a fix in progress. During the incident, ESET issued two official status updates, outlining the steps toward a fix and later the restoration of service. The geographic footprint shows the impact was regional rather than global, primarily in Canada and in Europe, Africa, and Asia Pacific.

ESET carried out a planned maintenance window beginning at 9:00 AM UTC and concluding by 10:30 AM UTC. The work affected ESET PROTECT Hub and the Identity Service, along with a broad set of related components across multiple regions, including Threat Intelligence, Cloud Office Security for Google Workspace and Microsoft 365, and various PROTECT and Inspect services in Canada, Europe, Asia Pacific, Americas, and Japan. The maintenance involved multiple components and regions, reflecting a coordinated upgrade and stabilization effort across ESET's cloud offerings.

ESET conducted scheduled maintenance for ESET Inspect across Canada; Europe, Africa, Asia Pacific; Americas, Oceania; and Japan. The maintenance window began at 8:00 AM UTC and ended at 4:00 PM UTC, lasting about 8 hours. During this period, users may have experienced intermittent access or degraded functionality of ESET Inspect as components were updated across regions. Two official updates were posted by ESET during the incident: one at the start noting the maintenance in progress and a later one confirming the service was restored.

ESET PROTECT experienced a Syslog configuration issue in the US region, preventing edits to Syslog settings while existing Syslog connections remained functional. This impacted logging configuration management for US-based deployments, with the problem affecting ESET PROTECT in the Americas and Oceania.

The incident began as an investigation and was first listed as a warning on Jan 23, 2026 8:40 PM UTC. It involved two official status transitions (from up to warn and later back to up) and was resolved by Jan 26, 2026 10:45 AM UTC, lasting approximately 2 days, 14 hours, and 5 minutes.

An outage affected SMS and push authentication messages in ESET Secure Authentication, preventing delivery of one-time codes for users across multiple regions including Europe, Africa and Asia Pacific; Americas and Oceania; Canada; and Germany. The issue began at Jan 21, 2026 9:35 AM UTC and was resolved by Jan 21, 2026 1:20 PM UTC, lasting about 3 hours and 45 minutes. During this period, authentication workflows relying on SMS or push codes could fail or be delayed.

A scheduled maintenance window affected ESET Connect across Americas and Oceania, Japan, and Europe, Africa, and Asia Pacific, along with the TAXII 2 service for ESET Threat Intelligence. The maintenance began at 7:05 AM UTC and continued as updates followed: a separate TAXII 2 maintenance window started at 9:00 AM UTC. By 9:30 AM UTC, ESET Threat Intelligence had returned to operation while ESET Connect remained under maintenance. All affected components were back to normal by 4:00 PM UTC. The provider issued four status updates detailing the maintenance across regions and services.

An official scheduled maintenance window for ESET Connect ran from 7:00 AM UTC to 2:00 PM UTC, impacting ESET Connect endpoints in Canada and Germany. During this period the status page listed the service as under maintenance, with updates indicating the work was in progress.

The maintenance completed with both components returning to the up state by 2:00 PM UTC. The provider issued 2 status updates documenting the progression and completion of the maintenance.

ESET Inspect underwent scheduled regional maintenance across all listed regions from 8:00 AM UTC to 4:00 PM UTC. During this window, components were in maintenance mode and user access may have been affected while the work was in progress. The maintenance impacted all listed regions: Canada; Europe, Africa, Asia Pacific; Americas, Oceania; and Japan, with services returning to normal after the maintenance window.

The ESET Threat Intelligence component underwent scheduled maintenance starting at 9:01 AM UTC and ending at 10:02 AM UTC, lasting a little over one hour. During this window, access to the ESET Threat Intelligence service could have been affected as the maintenance progressed. The provider issued two official status updates—one noting that maintenance was in progress and another confirming the service had returned to normal—indicating no broader impact beyond the affected component.