ESET Outage History

The ESET PROTECT service experienced an intermittent issue during installer creation, with users seeing a 'Failed to load data' error shortly after starting a new installer. The problem affected five regional components (Europe, Africa, Asia Pacific; Americas, Oceania; Japan; Canada; Germany) and was resolved after about 20 minutes. The outage began on 10:35 AM UTC and was resolved by 10:55 AM UTC. ESET published two status updates during the incident, indicating they were investigating the issue and later confirming resolution. Some users may have needed to retry the installer creation as subsequent attempts succeeded.

An outage impacted the ESET Secure Authentication portal, rendering authentication inaccessible for users across four regional components: Europe, Africa, Asia Pacific; Canada; Americas, Oceania; and Germany. This disrupted login-dependent workflows while the portal remained unavailable.

ESET conducted a scheduled maintenance window affecting the Identity Service and related components. The maintenance began at 8:00 AM UTC and ended at 9:00 AM UTC, lasting about 1 hour. During the window, numerous components were placed into maintenance across regions including Europe, Africa, Asia Pacific, Japan, Americas, Oceania, and Canada, with status updates issued during the window and after services were restored. The effort involved 23 components across ESET Connect, Inspect, Cloud Office Security, PROTECT, Secure Authentication, MSP Administrator, Threat Intelligence, and related services.

During a scheduled maintenance window, ESET Connect was undergoing maintenance across Europe, Africa, and Asia Pacific; Americas and Oceania; and Japan, as well as ESET Business Account. The maintenance window began at 5:00 AM UTC and ran for about eight hours, with restoration completed by 1:00 PM UTC. The provider issued four status updates during the incident to keep users informed. By 1:00 PM UTC the affected components had returned to the up state: ESET Connect in all regions and ESET Business Account.

ESET PROTECT underwent planned maintenance across multiple regions starting at 7:00 AM UTC and running through 3:00 PM UTC. Regions affected included Europe, Africa, and Asia Pacific; Americas and Oceania; Japan; and Canada. The ESET status page listed the affected components as in maintenance during the window, with updates to follow as necessary. The provider issued 2 status updates over the incident.

On 2025-08-07, ESET carried out two planned maintenance windows that briefly affected services. The first window impacted ESET Connect endpoints in Germany and Canada, with maintenance starting at 5:00 AM UTC and expected to complete by 7:00 AM UTC. A second maintenance window for ESET PROTECT Hub followed later the same day, starting at 8:00 AM UTC and concluding by 10:00 AM UTC. All affected components returned to normal by 10:00 AM UTC.

A planned maintenance window affected the ESET PROTECT Hub, resulting in a brief disruption. The maintenance began at 8:00 AM UTC and was completed by 8:20 AM UTC (about 20 minutes). The ESET PROTECT Hub transitioned back to normal operation after maintenance, as indicated by the two official updates on the status page. The incident impacted only the ESET PROTECT Hub component.

From 8:00 AM UTC to 2:00 PM UTC, ESET Secure Authentication underwent planned maintenance across Americas, Oceania, Canada, and Germany, lasting approximately 6 hours. The status page described it as scheduled maintenance and posted two updates—one announcing the start and another confirming completion—after which services returned to normal.

The ESET Secure Authentication service underwent scheduled maintenance affecting Europe, Africa, and Asia Pacific. The maintenance window ran from 8:00 AM UTC to 2:00 PM UTC (approximately 6 hours), during which the component was listed as in maintenance on ESET's status page. The provider issued 2 status updates during the incident and the service transitioned back to up after the maintenance window.

No user reports of impact were observed, and the service returned to normal operation following the maintenance at 2:00 PM UTC.

ESET Inspect underwent scheduled regional maintenance as part of the ESET Inspect v2.7 release. The maintenance began on 7:00 AM UTC and concluded on 3:00 PM UTC, lasting roughly 32 hours. During this window, ESET Inspect services in Europe, Africa, and Asia Pacific; Americas, Oceania; Japan; and Canada were placed into maintenance, potentially causing intermittent access or degraded performance for users in those regions.

The provider issued 2 status updates during the incident. The maintenance activity concluded with the service returning to normal operation as of 3:00 PM UTC.