SchoolMint Outage History

On Feb 26, 2026 6:46 PM UTC, SchoolMint moved to a degraded state as the Student Merge feature was temporarily disabled. The change affects the SchoolMint Enroll / Admin Portal and the SchoolMint Enroll / Sync Service, with merges across different school years potentially not displaying correctly in limited cases. The engineering team is implementing a corrective fix and has suspended the tool to ensure data integrity. If you were affected, data is recoverable and support is available as the fix proceeds.

The SchoolMint Hero authentication service experienced an outage beginning at 4:16 PM UTC after moving to a degraded state, with users reporting 504 sign-in timeouts and slower performance. The issue escalated to a full outage by 4:31 PM UTC and affected access to Hero for several hours, with service recovery underway by 7:20 PM UTC. The outage lasted a little over 3 hours. The provider issued four status updates during the incident.

The issue began at Oct 27, 2025 5:05 PM UTC when SchoolMint Hero was listed as degraded and investigators worked to identify the cause. Users likely experienced slower responses and delays when using SchoolMint Hero features. The degraded performance persisted for roughly 23 hours and 31 minutes before the service was recovered.

The incident concluded when the status changed back to up at Oct 28, 2025 4:36 PM UTC. The provider issued 2 status updates during the incident to communicate investigation progress and recovery, with the SchoolMint Hero component returning to normal operation.

SchoolMint Hero underwent a planned maintenance window beginning at 12:00 AM UTC and ending at 3:00 AM UTC, lasting roughly 3 hours. The maintenance was announced on the SchoolMint status page as scheduled downtime, and the service returned to normal at 3:00 AM UTC. The status page issued two official updates: one to announce the start of maintenance and one to confirm restoration of the component.

SchoolMint Hero underwent a planned maintenance window from Mar 29, 2025 2:01 AM UTC to Mar 29, 2025 5:00 AM UTC, lasting about 3 hours. During this period, the SchoolMint Hero component was under maintenance and not fully available. The provider posted two status updates—one to announce the maintenance and another to confirm its completion—with no user reports observed during the incident.