Anaplan Outage History

Anaplan experienced a cross-region outage starting at Oct 15, 2025 11:14 AM UTC, blocking sign-in and access to the platform for users in US West and East, Europe, and Japan. Sign-in failures and unavailable dashboards or models were commonly reported, with the Cloudworks integration service affected in several regions. StatusGator recorded an Early Warning Signal when a Cloudflare-related error rendered Anaplan inaccessible, detected at Oct 15, 2025 10:58 AM UTC, about 16 minutes before Anaplan acknowledged the problem.

Anaplan conducted scheduled platform maintenance across its Cloud footprint on 8:04 PM UTC, which led to temporary platform unavailability across ten components spanning US, Europe, Japan and Australia. The maintenance affected Cloud-US (us7, us4), Data Centers US East (us1) and US West (us2), Europe (eu4, eu1, eu2), Japan (ap1), and Australia (au1). The outage lasted about 2 hours and 45 minutes and was resolved by 10:49 PM UTC. Status updates from Anaplan indicated ongoing progress during the maintenance and gradual restoration of services, with three updates issued.

Anaplan experienced intermittent performance and login issues across the platform, affecting 18 components in Cloud and Data Center regions and disrupting planning workflows, dashboards, and collaboration for some users. The problems were intermittent and did not result in a full platform outage, but they caused degraded experience across multiple regions.

The incident began at 6:14 AM UTC with reports of slow performance. By 6:59 AM UTC the issue had expanded to 18 components across regions, prompting ongoing investigation and status updates. The incident was resolved by 7:29 AM UTC as affected components returned to normal. Status updates were published three times during the incident, and the outage lasted roughly 1 hour and 15 minutes.

The Anaplan cloud platform underwent scheduled maintenance starting at Sep 13, 2025 8:04 PM UTC across multiple data centers and cloud regions (including US East, US West, Europe, Canada, Japan and Saudi Arabia). During the maintenance window, the platform was unavailable as components were brought offline for updates. The outage lasted about 3 hours and 10 minutes, with services restored by Sep 13, 2025 11:14 PM UTC across affected regions. The incident affected 11 components across the platform, resulting in users being unable to access or operate Anaplan during the window.

From 8:24 AM UTC to 9:24 AM UTC, users of the Anaplan Platform experienced intermittent slow performance, primarily affecting the us2 Data Center - US West. The issue degraded user experience across platform features with slower responses and occasional timeouts. The incident was acknowledged via Platform Alerts and the provider indicated ongoing investigation with updates promised every 30 minutes or upon resolution. The outage was resolved when the status returned to up at 9:24 AM UTC, lasting about 1 hour and impacting the US West region only.

Anaplan reported a brief degraded condition in the US East Data Center (us1) impacting Cloudworks integrations. The incident began at Sep 10, 2025 8:59 AM UTC with a platform alert and ongoing investigation into a reoccurrence of an earlier issue, and was resolved by Sep 10, 2025 9:29 AM UTC after about 30 minutes. The provider issued two status updates during the event, and service returned to normal. The impact was limited to the US East data center, affecting Cloudworks integration runs.

The outage affected customers’ ability to run Cloudworks integrations, with eight components across Cloud and Data Center regions showing degraded status. The incident began at Sep 10, 2025 6:19 AM UTC and status updates indicated ongoing investigation and work to restore service.

Status communications showed progress across the period: at Sep 10, 2025 7:24 AM UTC engineers identified a likely cause and estimated restoration within about 30 minutes, and by Sep 10, 2025 8:19 AM UTC most components were restored with the remaining services brought back online. The outage lasted approximately 2 hours, affecting regions including US East, US West, Europe, and Japan.

Anaplan reported a platform incident that prevented some customers from loading models. The incident began at 4:34 PM UTC when the status page moved to warning. A follow-up at 4:39 PM UTC confirmed ongoing investigation with updates expected every 30 minutes. The issue affected two cloud components: us5 (Cloud - US East) and us3 (Cloud - US). The provider issued 3 status updates over the course of the incident. The outage lasted about 1 hour and 5 minutes before the components returned to up status, signaling recovery.

The Anaplan Platform experienced a brief outage in the Indonesia Cloud region beginning at 12:09 PM UTC and was resolved by 12:19 PM UTC. Customers attempting to log in using basic authentication could not access the platform during the incident. The status page indicated an ongoing investigation as teams worked to resolve the authentication issue affecting that region.

By 12:19 PM UTC, the Cloud - Indonesia component was returned to service and normal access was restored. The incident lasted about 10 minutes and was localized to the Indonesia region, with two status updates issued to communicate investigation and recovery.

Anaplan experienced a brief platform incident impacting workspace access across four cloud regions: ap1 (Japan), us7 (US), eu4 (Europe), and us5 (US East). Some workspaces became stuck, hindering normal operations for affected users. The incident began at 3:49 PM UTC and was resolved by 7:54 PM UTC. The provider issued two status updates during the event and is monitoring to ensure no further issues arise. The outage lasted approximately 4 hours and 5 minutes with service restored across all regions.