Anaplan Outage History

Anaplan conducted scheduled platform maintenance that temporarily rendered services in multiple data centers unavailable. Regions affected included US East and US West, Germany, Netherlands, Europe, and Japan, spanning eight components across US, Europe, and APAC. The outage began on 8:00 PM UTC and was resolved by 1:04 AM UTC, lasting roughly 5 hours and 4 minutes.

The provider posted 2 status updates during the incident, noting that maintenance was in progress and later confirming completion of the maintenance.

Anaplan experienced a brief degraded performance in the Google Cloud - Dedicated service for the us3 region. The issue began at Apr 16, 2025 6:39 PM UTC and was resolved by Apr 16, 2025 8:54 PM UTC, impacting the us3 component and potentially causing slower responses or intermittent access for users relying on Anaplan in that region. The incident lasted about 2 hours and 15 minutes.

The status page posted two updates during the event. The initial note indicated ongoing investigation, followed by a later update confirming the service had returned to normal. The issue was isolated to a single component (us3).

Anaplan experienced a platform outage starting at Apr 14, 2025 8:09 AM UTC, affecting eight data centers and cloud regions: us1 (US East), us2 (US West), eu1 (Netherlands), eu2 (Germany), eu4 (Europe), us5 (US East Google Cloud Public), ap1 (Japan), and us7 (US). The incident left the Anaplan platform unavailable and disrupted planning, modeling, and collaboration for customers across these regions.

Over roughly an hour, Anaplan issued four official status updates detailing recovery progress: the initial down status at Apr 14, 2025 8:09 AM UTC, identification of the issue at Apr 14, 2025 9:05 AM UTC, monitoring and backlog work at Apr 14, 2025 9:29 AM UTC, and restoration confirmation at Apr 14, 2025 9:59 AM UTC. By Apr 14, 2025 9:59 AM UTC the service was restored and customers could resume normal activities while monitoring continued.

Anaplan conducted a scheduled platform maintenance window beginning at Apr 12, 2025 8:00 PM UTC. During this window, the platform was unavailable as maintenance progressed. Affected components included eu1, eu2, eu4, us5, ap1, us7, us1, and us2, spanning Europe, US East/West, and Japan.

The maintenance ran for about 5 hours and 5 minutes, ending at Apr 13, 2025 1:05 AM UTC. The status page issued two updates during the incident and all components returned to the online state after the window concluded.

Anaplan experienced a brief outage affecting the Anaplan Amazon Cloud - Dedicated in the us4 region. Access to planning models and workflows in that environment may have been disrupted during the incident.

The incident lasted approximately 50 minutes, from 7:19 PM UTC to 8:09 PM UTC, with the us4 component briefly down before service was restored. The Anaplan status page posted two updates during the event, noting ongoing investigation and restoration of the impacted component. The impact was localized to the us4 region and did not indicate a broader service outage.

Anaplan conducted planned platform maintenance affecting eight components across Europe, the US, and Japan, resulting in temporary unavailability of the platform during the maintenance window. The outage began when the system entered maintenance at Mar 22, 2025 8:04 PM UTC and services were impacted until Mar 22, 2025 11:04 PM UTC when components were returned to service, lasting roughly 3 hours.

The provider communicated the maintenance through the status page with messages such as 'Scheduled Platform Maintenance; Platform Unavailable' and 'In progress - Scheduled maintenance is currently in progress.' Two status updates were issued during the incident, and all affected components were brought back online by Mar 22, 2025 11:04 PM UTC.

Anaplan's European cloud regions eu3 and eu4 experienced intermittent issues when opening new workspaces, causing degraded access for a short period. The incident began at Mar 18, 2025 5:00 PM UTC and was resolved by Mar 18, 2025 5:14 PM UTC. Anaplan posted two status updates during the incident as they investigated the issue, with eu3 and eu4 moving back to operational after the fix.

Anaplan's Europe cloud region eu4 experienced a brief outage that prevented some customers from loading new models, while existing models remained accessible. The issue affected the Anaplan Amazon Cloud Public - Europe environment, with eu4 transitioning from up to down and back to up. The outage began at Mar 18, 2025 1:19 PM UTC and was resolved by Mar 18, 2025 1:30 PM UTC.

Anaplan's status page indicated engineers were investigating and would provide updates every 30 minutes or upon resolution as they worked to restore service. The eu4 component returned to normal operation after roughly 11 minutes, with the footprint limited to the European region.

Anaplan conducted a scheduled platform maintenance window beginning at 8:00 PM UTC that placed nine components into maintenance and caused platform unavailability across Europe, US East, US West, Germany, the Netherlands, and Japan. The affected components were eu4, us5, us1, eu2, us2, eu1, ap1, us7, and Integration and Extensions.

The maintenance ended by 12:39 AM UTC with all components restored to up. The incident lasted about 4 hours and 39 minutes, and the provider issued two status updates documenting the progress and restoration.

Anaplan experienced a brief multi-region outage that prevented some customers from loading models. The incident began at 10:54 AM UTC and lasted roughly 21 minutes, impacting eight components: eu2 (Germany), eu1 (Netherlands), eu4 (Anaplan Amazon Cloud Public - Europe), us7 (Anaplan Amazon Cloud Public - US), us1 (Anaplan Data Center - US East), us2 (Anaplan Data Center - US West), us5 (Anaplan Google Cloud Public - US East), and ap1 (Anaplan Google Cloud Public - Japan). During the event, some users reported difficulties loading models and related tooling.