Is Brightlink down?
Current Brightlink status is UP

We checked the official Brightlink Status Page 2 min. 33 sec. ago. Learn more
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Recent Brightlink Outages and Issues

Follow the recent outages and downtime for Brightlink in the table below.

Start Time

Type

Length

Message

Details

April 12, 2024 20:44 UTC

WARN

about 23 hours

Caller ID Name Display Issue

See more
Start Time

April 12, 2024 20:44 UTC

Type WARN
Affected Components

Brightlink Network Services - Inbound DID Service (USA Geographical Numbers)

Brightlink Network Services - Inbound International DID Services

Message

Caller ID Name Display Issue

Details

Identified - We are aware that a few customers are still experiencing troubles with the Caller ID name display. We are back in contact with our upstream provider to address these issues promptly. Apr 12, 2024 - 16:42 EDT

April 12, 2024 19:09 UTC

WARN

about 1 hour

Caller ID Name Display Issue

See more
Start Time

April 12, 2024 19:09 UTC

Type WARN
Affected Components

Brightlink Network Services - Inbound DID Service (USA Geographical Numbers)

Brightlink Network Services - Inbound International DID Services

Message

Caller ID Name Display Issue

Details

Identified - We are currently experiencing a disruption affecting the display of Caller ID names. This issue is due to a problem with CNAM (Caller ID Name) dipping, which is the process used to retrieve the Caller ID name associated with telephone calls. Customers may experience the absence of Caller ID names being displayed during incoming calls. One of our major upstream CNAM providers is experiencing service disruptions, which is impacting our ability to perform CNAM dipping effectively. Our technical team is actively working with the upstream provider to resolve this issue and restore full functionality. We are committed to resolving this as quickly as possible and will provide updates as more information becomes available. Apr 12, 2024 - 15:08 EDT

March 13, 2024 18:24 UTC

WARN

about 23 hours

Some Users Affected by Call Recording Access Issue

See more
Start Time

March 13, 2024 18:24 UTC

Type WARN
Affected Components

Brightlink UCaaS / CPBX / Video Conferencing - Brightlink CPBX Web UI

Message

Some Users Affected by Call Recording Access Issue

Details

Investigating - We're currently investigating an issue on the Green/Netsapiens platform where call recordings might not be accessible, via the call history tab within the management portal, for some users. Not everyone is affected.If you're experiencing difficulties and need access to a recording, please reach out to our support team for immediate assistance. Mar 13, 2024 - 14:19 EDT

February 21, 2024 16:19 UTC

WARN

about 7 hours

Telephone Number Management

See more
Start Time

February 21, 2024 16:19 UTC

Type WARN
Affected Components

Brightlink CPaaS - E911 Registration and Lookup

Brightlink CPaaS - Brightlink CPaaS Portal (Web UI)

Brightlink CPaaS - CPaaS API

Brightlink CPaaS - DID Search / Reserve / Activate

Message

Telephone Number Management

Details

Investigating - We have received reports of concerns with new number ordering, porting, disconnects and feature changes on Telephone Numbers and want to assure you that it is being taken seriously. Our team has initiated an escalation process, ensuring that the appropriate resources are now actively engaged in addressing the issue. Feb 21, 2024 - 11:14 EST

August 10, 2023 04:04 UTC

MAINT

about 3 hours

Scheduled Maintenance Notification - August 10th-11th

See more
Start Time

August 10, 2023 04:04 UTC

Type MAINT
Affected Components

Brightlink UCaaS / CPBX / Video Conferencing - CloudPBX Call Handling

Brightlink UCaaS / CPBX / Video Conferencing - UCaaS API

Brightlink UCaaS / CPBX / Video Conferencing - Device Provisioning and End-Points Management

Brightlink UCaaS / CPBX / Video Conferencing - Brightlink CPBX Web UI

Brightlink UCaaS / CPBX / Video Conferencing - Whitelabel Services

Brightlink UCaaS / CPBX / Video Conferencing - Cloud Contact Center Services

Brightlink UCaaS / CPBX / Video Conferencing - HD Video Conferencing Services

Brightlink UCaaS / CPBX / Video Conferencing - iOS and Android Mobile Apps

Brightlink UCaaS / CPBX / Video Conferencing - SMS and MMS Services (In application)

Brightlink UCaaS / CPBX / Video Conferencing - SIP Trunking

Brightlink UCaaS / CPBX / Video Conferencing - Webphones

Message

Scheduled Maintenance Notification - August 10th-11th

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 10, 2023 - 00:01 EDT

2024-05-06 17:50:55 UTC UTC

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2024-05-06 17:50:55 UTC UTC

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2024-05-06 17:50:55 UTC UTC

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2024-05-06 17:50:55 UTC UTC

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2024-05-06 17:50:55 UTC UTC

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StatusGator has over 1 year of Brightlink status history.

Brightlink Components and Services

View details of the current Brightlink status below.

Name

Status

Details

Brightlink Auto Responders and Suggested Replies

UP See more

Brightlink Cloud Contact Center Services

UP See more

Brightlink CloudPBX Call Handling

UP See more

Brightlink CPaaS API

UP See more

Brightlink CPaaS Portal (Web UI)

UP See more

Brightlink CPBX Web UI

UP See more

Brightlink Device Provisioning and End-Points Management

UP See more

Brightlink DID Search / Reserve / Activate

UP See more

Brightlink E911 Registration and Lookup

UP See more

Brightlink HD Video Conferencing Services

UP See more

Brightlink Inbound DID Service (USA Geographical Numbers)

UP See more

Brightlink Inbound International DID Services

UP See more

Brightlink Inbound SHAKEN/STIR Authentication Services

UP See more

Brightlink Inbound Toll Free Services

UP See more

Brightlink International DID Availability

UP See more

Brightlink iOS and Android Mobile Apps

UP See more

Brightlink Message Blasts Features

UP See more

Brightlink Message Processing (SMS & MMS)

UP See more

Brightlink MMS Routing 10DLC

UP See more

Brightlink Outbound Local and Long Distance Call Routing

UP See more

Brightlink Provisioning and White-label Functions

UP See more

Brightlink SHAKEN/STIR Call Authentication Services

UP See more

Brightlink SIP Trunking

UP See more

Brightlink SMS and MMS Services (In application)

UP See more

Brightlink SMS/MMS Provisioning

UP See more

Brightlink SMS Routing 10DLC

UP See more

Brightlink UCaaS API

UP See more

Brightlink Webphones

UP See more

Brightlink Web UI and Partner Command Ceter

UP See more

Brightlink Whitelabel Services

UP See more

No outages or status changes in the last 24 hours

Brightlink status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Brightlink Outage and Status History

We've been monitoring Brightlink outages since December 20, 2022.
Here's the history of service outages we've observed from the Brightlink Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Brightlink Status Page Integration

Brightlink is a Telephony and SMS solution that StatusGator has been monitoring since December 2022. Over the past over 1 year, we have collected data on on more than 17 outages that affected Brightlink users. When Brightlink publishes downtime on their status page, they do so across 31 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor Brightlink to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If Brightlink is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Brightlink is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Brightlink posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Brightlink enters a pre-planned maintenance window, keeping you up to date.

Since Brightlink publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Brightlink posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Brightlink has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Brightlink has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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