Canva Outage History

The Canva service experienced a brief degraded performance affecting the Home page and any app where Canva is embedded, with issues opening or creating a design and inserting design items. A workaround was provided: refresh the page before attempting to create or open a design. The incident impacted five components: Home page, Apps, Apps SDK, Viewing designs, and Editing designs.

The Canva Dream Lab feature on the Home page experienced issues affecting Brand Kit image generation. Users attempting to generate images from photos within Brand Kit observed errors, and some reported login prompts and pages failing to load. The incident began when Canva's status page listed an investigation and the Home page component was degraded at Jan 14, 2025 10:43 PM UTC and persisted until Jan 16, 2025 12:57 AM UTC when the Home page returned to normal. The outage lasted about 26 hours.

Canva's status updates documented the response, with the team issuing 2 official updates over the course of the incident. A user reported at 12:15 AM UTC experiencing login difficulties and slow tab loading. The disruption was scoped to the Dream Lab function on the Home page affecting Brand Kit.

The Canva video background remover tool within the Editing designs component experienced issues affecting its use on uploaded media. The incident began at 2:07 AM UTC when Canva flagged an investigation and noted that users may encounter issues with the video background remover. The outage lasted approximately 2 hours and 56 minutes and was resolved by 5:03 AM UTC when the status returned to up. Canva’s status page documented the investigation and subsequent resolution, clarifying that the affected feature fell under the Editing designs component.