Canva Outage History

Canva experienced an outage affecting downloads of designs that include uploaded images. The incident began on Jan 28, 2026 10:22 PM UTC when Canva flagged issues in the Downloading designs component. The problem persisted for roughly 22 hours and was resolved by Jan 29, 2026 8:27 PM UTC. Canva issued 2 status updates during the incident, noting that some downloads involving image files could fail or be slow. User reports during the period described slow performance and download failures, with reports from multiple regions. The issue appeared to be isolated to the download path and did not indicate broader Canva service disruption.

Canva reported a brief issue in the Apps component that affected testing for developers creating apps after January 21, 2026. The root cause was IDs containing an underscore, which triggered cross-origin resource sharing (CORS) problems and prevented local testing. The incident began at 1:32 AM UTC and Canva advised a workaround of using Firefox to continue testing. The status page provided two updates during the event as engineers worked on a fix.

The Canva Connect API experienced a brief degradation that impacted users attempting to use integrations relying on the Canva Connect API. The incident began at 10:22 AM UTC as Canva flagged investigations into issues affecting the Connect API and subsequently observed degraded performance. The outage lasted approximately 30 minutes and was resolved by 10:52 AM UTC, with the Connect API component returning to its normal state.

During the incident, Canva issued two updates on their status page, documenting the investigation and eventual restoration of the Connect API. The issue was confined to the Connect API component and did not indicate a broader impact on other Canva services.

The Canva service experienced a global loading outage beginning at 12:23 PM UTC, with users across regions reporting difficulties loading Canva. A wide range of Canva features were affected, including editing, viewing, saving designs, document import, media uploads, and access to templates and app integrations, effectively degrading most user workflows across web and mobile apps. The incident lasted about 2 hours and 34 minutes and was resolved by 2:57 PM UTC when Canva indicated services had returned to normal.

Canva's status page issued two updates during the outage to communicate progress and resolution. The first noted that users were experiencing loading issues and that a fix was in progress, and the second confirmed that services had returned to normal. User reporting also spiked during the event, with the highest activity around 1:30 PM UTC, reflecting broad impact across regions.

Canva experienced a brief billing issue where some users were unable to add credit cards as a payment method. The Billing and Subscriptions team investigated the problem, and the incident lasted about 55 minutes, beginning at 7:07 PM UTC and ending at 8:02 PM UTC.

Canva experienced a broad outage beginning at Oct 20, 2025 8:07 AM UTC that prevented users from signing in, editing, viewing, saving, or loading designs, and affected the Canva home page across desktop and mobile apps. Users reported errors and unresponsive interfaces across a wide range of tasks, disrupting projects and workflows.

Canva experienced an outage affecting iOS 26.0 users across web and native iOS apps, with problems in text input, editing, and overall layouts. The incident impacted multiple components including Mobile Applications / iPad app, Mobile Applications / iOS app, Editing designs, and Viewing designs. The issue began on Oct 2, 2025 8:52 AM UTC and was resolved by Oct 7, 2025 1:22 AM UTC, lasting roughly 4 days, 16 hours, and 30 minutes. User reports over the period described ongoing difficulties such as input failures and UI glitches.

Canva carried out planned Brandkit maintenance beginning at 10:42 PM UTC. During the maintenance, logged-in users were unable to create or use Brand Kit assets, fonts, text styles, or colors from Brand Kit in the editor. The outage also affected three Canva components—Projects page, Templates page, and Administration and settings—causing those pages to be unavailable during the maintenance window. The maintenance lasted about 30 minutes and was resolved by 11:12 PM UTC.

Canva posted two status updates during the incident. After the maintenance window, Brandkit functionality returned and affected components were restored to normal operation.

Canva experienced a UI issue on the Projects page where subfolders appeared outside their parent folders, potentially confusing navigation and hindering project organization for users. The incident began on 5:07 PM UTC and was resolved by 8:27 PM UTC, lasting about 3 hours and 20 minutes. The Canva status page published two updates during the incident describing the investigation and the fix, and the issue affected the Projects page component across Canva accounts.

Canva experienced a partial outage that prevented some users from logging in and opening designs. The issue affected two components, Viewing designs and Login and signup, and users could encounter trouble signing in or accessing saved designs during the incident. The outage began on 10:23 PM UTC and was resolved by 11:57 PM UTC, lasting about 1 hour 34 minutes. The Canva status page indicated an initial investigation with the components moving to a degraded state before returning to normal, and the provider issued two status updates during the incident.