Is ConnectWise Customer Portal down?
Current ConnectWise Customer Portal status is UP

We checked the official ConnectWise Customer Portal Status Page 3 min. 33 sec. ago. Learn more
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Recent ConnectWise Customer Portal Outages and Issues

Follow the recent outages and downtime for ConnectWise Customer Portal in the table below.

Start Time

Type

Length

Message

Details

July 18, 2023 18:15 UTC

WARN

ongoing

Scheduled maintenance: ConnectWise PSA Global Search(Australia), 7/12/2023

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Start Time

July 18, 2023 18:15 UTC

Type WARN
Affected Components

Customer Portal

Message

Scheduled maintenance: ConnectWise PSA Global Search(Australia), 7/12/2023

Details

We have a scheduled maintenance period 7/12/2023 between 8:00am EST/10:00pm AEST and 4:00pm EST/6:00am AEST for PSA instances on the Australian Cloud. During this scheduled maintenance period, please note that the global search feature will not have access to historical records. We will advise when maintenance is complete, and service is restored. We appreciate your patience and apologize for any inconvenience.

July 18, 2023 17:29 UTC

WARN

about 1 hour

Investigating - PSA End User Portal getting 404 error

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Start Time

July 18, 2023 17:29 UTC

Type WARN
Affected Components

Customer Portal

Message

Investigating - PSA End User Portal getting 404 error

Details

We are currently investigating reports of users getting a 404 error on pages within the Customer Portal. We will follow up with more information soon.

July 12, 2023 18:09 UTC

WARN

6 days

Investigating - Co-Managed Backup - Ticket synchronization & Device status synchronization is showing error for Acronis

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Start Time

July 12, 2023 18:09 UTC

Type WARN
Affected Components

Customer Portal

Message

Investigating - Co-Managed Backup - Ticket synchronization & Device status synchronization is showing error for Acronis

Details

We are currently investigating reports of Acronis ticket and device synchronization issue of Co-Managed Backup. We will follow up with more information soon.

July 12, 2023 16:49 UTC

WARN

about 1 hour

Investigating - CW EUP - New users not able to login

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Start Time

July 12, 2023 16:49 UTC

Type WARN
Affected Components

Customer Portal

Message

Investigating - CW EUP - New users not able to login

Details

We are currently investigating reports of issues with the PSA End User Portal newly created users not being able to login for the first time.

May 22, 2023 13:14 UTC

WARN

2 days

Integration Offline - ITBoost & End User Portal

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Start Time

May 22, 2023 13:14 UTC

Type WARN
Affected Components

Customer Portal

ITBoost, a ConnectWise solution

Message

Integration Offline - ITBoost & End User Portal

Details

The ITBoost and End-user portal integration is offline due to a bug we identified and moved to maintenance.

ITBoost and End-user Portal is live and working as expected

2024-04-17 18:05:47 UTC UTC

STATUS

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2024-04-17 18:05:47 UTC UTC

STATUS

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2024-04-17 18:05:47 UTC UTC

STATUS

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2024-04-17 18:05:47 UTC UTC

STATUS

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2024-04-17 18:05:47 UTC UTC

STATUS

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Sign Up for More ConnectWise Customer Portal History

StatusGator has almost 2 years of ConnectWise Customer Portal status history.

No outages or status changes in the last 24 hours

ConnectWise Customer Portal status, last 24 hours:

7:00 PM
1:00 AM
7:00 AM
1:00 PM
7:00 PM
7:00 PM
7:00 AM
7:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

ConnectWise Customer Portal Outage and Status History

We've been monitoring ConnectWise Customer Portal outages since June 22, 2022.
Here's the history of service outages we've observed from the ConnectWise Customer Portal Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our ConnectWise Customer Portal Status Page Integration

ConnectWise Customer Portal is a CRM, Project Management, IT, and APIs solution that StatusGator has been monitoring since June 2022. Over the past almost 2 years, we have collected data on on more than 752 outages that affected ConnectWise Customer Portal users. When ConnectWise Customer Portal publishes downtime on their status page, they do so across 39 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 300 StatusGator users monitor ConnectWise Customer Portal to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 141,300 notifications to our users about ConnectWise Customer Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If ConnectWise Customer Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when ConnectWise Customer Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

ConnectWise Customer Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ConnectWise Customer Portal enters a pre-planned maintenance window, keeping you up to date.

ConnectWise Customer Portal does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate ConnectWise Customer Portal maintenance events into your unified calendar.

When ConnectWise Customer Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When ConnectWise Customer Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because ConnectWise Customer Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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