Is ConnectWise Customer Portal down?
Current ConnectWise Customer Portal status is UP

We checked the official ConnectWise Customer Portal Status Page 3 min. 48 sec. ago. Learn more
Having a problem? Help Allie Gator keep this page accurate!

Report an Issue

Stay informed of future downtime with dashboards and notifications

Recent ConnectWise Customer Portal Outages and Issues

Follow the recent outages and downtime for ConnectWise Customer Portal in the table below.

Start Time

Type

Length

Message

Details

March 02, 2023 10:57 UTC

DOWN

22 minutes

Investigating - Customer Portal Down

See more
Start Time

March 02, 2023 10:57 UTC

Type DOWN
Affected Components

Customer Portal

Message

Investigating - Customer Portal Down

Details

We are currently investigating reports of Customer Portal down. We will follow up with more information soon.

February 06, 2023 18:59 UTC

WARN

about 2 hours

Investigating - Customer Portal - Gateway Timeout errors

See more
Start Time

February 06, 2023 18:59 UTC

Type WARN
Affected Components

Customer Portal

Message

Investigating - Customer Portal - Gateway Timeout errors

Details

A few partners are experiencing a 504 Gateway Time-out errors when the end user tries to access the Customer Portal.

January 14, 2023 21:29 UTC

MAINT

about 17 hours

Scheduled maintenance: ConnectWise Home and case management

See more
Start Time

January 14, 2023 21:29 UTC

Type MAINT
Affected Components

Chat Assist

ConnectWise Co-Managed SIEM

ConnectWise.com

ConnectWise MarketPlace

BCDR (formerly Recover)

ConnectWise SaaS Backup™ (formerly Recover SaaS)

ConnectWise Help Desk Services™

ConnectWise Home

ConnectWise Identify Assessment

ConnectWise Risk Assessment

ConnectWise RMM™

ConnectWise SIEM

ConnectWise University

Customer Portal

SmileBack, a ConnectWise solution

Asio (ITS Portal)

UserCentric

Cloud Console

ConnectWise PSA™ (formerly Manage)

ITBoost, a ConnectWise solution

Unite

Campaign

ConnectWise Automate

ConnectWise Command

SLIQ, a ConnectWise solution

ConnectWise Control

ConnectWise MDR (EDR)

ConnectWise Endpoint Policy Management

BrightGauge, a ConnectWise solution

Change Approval

ConnectWise CPQ™ (formerly Sell)

SSO

Message

Scheduled maintenance: ConnectWise Home and case management

Details

We will be performing scheduled maintenance to ConnectWise Home from 4:00pm to 5:00pm ET on Saturday, January 14, to implement backend enhancements to support the launch of our updated case management process.

We do not expect interruptions to your services or functionality during this period.

We appreciate your patience and understanding as our team works to deliver a new case management system that will eventually make it easier for you to initiate and see the status of tickets—all while streamlining multiple systems into one on our side, which will enable us to respond faster and serve you better.

For more information about the upcoming enhancements to our case management, we invite you to read this blog: https://www.connectwise.com/blog/company-updates/upcoming-enhancements-to-our-case-management

December 09, 2022 23:34 UTC

DOWN

about 2 hours

Customer Portal login issue

See more
Start Time

December 09, 2022 23:34 UTC

Type DOWN
Affected Components

Customer Portal

Message

Customer Portal login issue

Details

We are investigating reports of a login issue with the Customer Portal (North America only). We will provide an update as we learn more.

September 27, 2022 16:49 UTC

MAINT

2 days

Investigating - Slowness with Stratozen after updates

See more
Start Time

September 27, 2022 16:49 UTC

Type MAINT
Affected Components

SLIQ, a ConnectWise solution

ConnectWise Risk Assessment

ConnectWise RMM

ConnectWise MDR

ConnectWise SIEM

Campaign

ConnectWise Help Desk

ConnectWise Home

Asio (ITS Portal)

ConnectWise Manage

ConnectWise SaaS Security

Cloud Console

ConnectWise Sell

Change Approval

Chat Assist

Customer Portal

Unite

BrightGauge, a ConnectWise solution

ConnectWise Command

ConnectWise Control

ConnectWise.com

UserCentric

ConnectWise MarketPlace

ITBoost, a ConnectWise solution

SSO

ConnectWise University

ConnectWise Identify Assessment

ConnectWise Automate

ConnectWise Endpoint Policy Management

ConnectWise Co-Managed SIEM

SmileBack, a ConnectWise solution

ConnectWise Recover

Message

Investigating - Slowness with Stratozen after updates

Details

We are experiencing slowness in ConnectWise Stratozen SIEM alert delivery following recent product updates. We have added additional capacity to help alleviate the issue while we work with our vendor to resolve the issue. During this time period, some partners may experience delays in event delivery or down collectors. We appreciate your patience and expect to have more to share on Monday, Sept 26.

2023-03-20 15:47:54 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2023-03-20 15:47:54 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2023-03-20 15:47:54 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2023-03-20 15:47:54 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

2023-03-20 15:47:54 UTC UTC

STATUS

? minutes

Sign in to view more status history.

See more

Sign Up for More ConnectWise Customer Portal History

StatusGator has 9 months of ConnectWise Customer Portal status history.

No outages or status changes in the last 24 hours

ConnectWise Customer Portal status, last 24 hours:

4:00 PM
10:00 PM
4:00 AM
10:00 AM
4:00 PM
4:00 PM
4:00 AM
4:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

ConnectWise Customer Portal Outage and Status History

We've been monitoring ConnectWise Customer Portal outages since June 22, 2022.
Here's the history of service outages we've observed from the ConnectWise Customer Portal Status Page:

  • Up

  • Warn

  • Down

  • Maintenance

December 2022

November 2022

October 2022

  • Up

  • Warn

  • Down

  • Maintenance

September 2022

August 2022

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,680 status pages

About Our ConnectWise Customer Portal Status Page Integration

ConnectWise Customer Portal is an APIs, CRM, IT, and Project Management solution that StatusGator has been monitoring since June 2022. Over the past 9 months, we have collected data on on more than 247 outages that affected ConnectWise Customer Portal users. When ConnectWise Customer Portal publishes downtime on their status page, they do so across 33 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor ConnectWise Customer Portal to get notified when it's down, is under maintenance, or has an outage. We've sent more than 400 notifications to our users about ConnectWise Customer Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If ConnectWise Customer Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when ConnectWise Customer Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

ConnectWise Customer Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ConnectWise Customer Portal enters a pre-planned maintenance window, keeping you up to date.

ConnectWise Customer Portal does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate ConnectWise Customer Portal maintenance events into your unified calendar.

When ConnectWise Customer Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When ConnectWise Customer Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because ConnectWise Customer Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is ConnectWise Customer Portal down today?

According to its status page ConnectWise Customer Portal is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when ConnectWise Customer Portal is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if ConnectWise Customer Portal is having issues?

There are two main options: You can check the ConnectWise Customer Portal status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

ConnectWise Customer Portal status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the ConnectWise Customer Portal status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting ConnectWise Customer Portal customer support while checking everything on your side. You can also try Tweeting at them via @connectwise on Twitter. Or visit their official status page or website:

Where do you get the official ConnectWise Customer Portal status?

We use the official ConnectWise Customer Portal status page. Here are links to their status page and other helpful links.

ConnectWise Customer Portal Down?

Are you experiencing issues with ConnectWise Customer Portal? Sign up to receive notifications when ConnectWise Customer Portal publishes outages.

ConnectWise Customer Portal Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,680 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of ConnectWise Customer Portal?

Sign up for StatusGator and see all historical information about ConnectWise Customer Portal outages and performance issues. Get free, instant notifications when ConnectWise Customer Portal goes down.