DigitalOcean Outage History

DigitalOcean reported a degradation impacting Managed Databases and the App Platform within the Cloud Control Panel. Users could experience slow UI, request timeouts, delays in deploying apps that rely on databases, and API errors. Data-plane access remained available, but control-plane operations were affected.

DigitalOcean experienced regional networking issues starting around 4:15 PM UTC in the BLR1 region, with Droplets and Droplet-based services (including Managed Kubernetes and Database Clusters) experiencing connectivity problems. The issue expanded to the SGP1 region and persisted for several days, causing intermittent access, higher latency, and occasional outages when users tried to reach resources in the affected areas. Upstream submarine cable outages in the APAC region and routing changes contributed to degraded connectivity, with traffic being rerouted to maintain service continuity. The incident lasted roughly 10 days as the network issues evolved.

DigitalOcean provided regular status updates detailing ongoing investigations, traffic routing optimizations, and progress toward a fix. The incident also impacted App Platform deployments and Spaces as upstream provider issues continued to affect multiple services; some updates noted improvements as paths were adjusted and error rates declined. The APAC backbone disruptions had downstream effects on Europe and the U.S. East Coast. By the final updates, the BLR1 region had returned to up status and overall service in the affected areas was stabilizing, with connectivity improvements continuing across regions.

DigitalOcean ran a scheduled maintenance window affecting core services: Managed Databases / Global, API, and Cloud Control Panel. The window lasted four hours, from 7:30 AM UTC to 11:30 AM UTC. During this period, these components were placed into maintenance status, which could have caused intermittent access or degraded functionality for users worldwide.

The provider posted two official status updates during the incident, confirming the start of maintenance and its completion. All services were restored by 11:30 AM UTC.

DigitalOcean reported a partial outage affecting Droplet creation across multiple regions, limited to new accounts; existing users were not impacted. The incident began at Aug 26, 2025 6:35 PM UTC when the Droplets / Global component was marked degraded and an investigation started. The outage lasted about 1 hour and was resolved by Aug 26, 2025 7:35 PM UTC as the status returned to up. DigitalOcean issued 2 official status updates during the incident, and the impact was limited to Droplets / Global across multiple regions, affecting only new accounts.

DigitalOcean conducted scheduled power maintenance in the SFO2 region, affecting Droplets in that zone. The maintenance window began at approximately Aug 21, 2025 9:00 PM UTC and lasted about 7 hours and 55 minutes, ending at Aug 22, 2025 4:55 AM UTC. During this window, services in the SFO2 region could be temporarily unavailable or degraded, as indicated by the status page update: In progress - Scheduled maintenance is currently in progress. The incident involved two official status updates, and Droplets in SFO2 were restored after the maintenance window closed.

The DigitalOcean Support Center experienced a brief degradation that prevented users from submitting new tickets or viewing currently opened tickets. The issue began at 1:30 AM UTC and was resolved by 2:05 AM UTC, lasting about 35 minutes. DigitalOcean issued 2 status updates during the incident describing the investigation and resolution. The impact appeared limited to the Support Center, with no broader service impact reported.

DigitalOcean ran scheduled core infrastructure maintenance starting at Jul 23, 2025 1:00 PM UTC and ending at Jul 23, 2025 8:50 PM UTC, affecting a broad set of global components including API, App Platform / Global, Container Registry / Global, Droplets / Global, Load Balancers / Global, Cloud Control Panel, Event Processing / Global, Managed Databases / Global, and Kubernetes / Global. Users may have experienced temporary service interruptions during the maintenance window. DigitalOcean issued two official updates signaling the maintenance in progress and the subsequent restoration once components returned to normal, with the outage lasting about 7 hours and 50 minutes.

The DigitalOcean Cloud Panel experienced a partial outage that prevented users from adding payment cards, affecting the Billing and Cloud Control Panel components. This blocked important billing-related actions such as adding or updating payment methods. The incident began at 12:10 AM UTC and lasted for about 12 hours and 30 minutes, with the service restored by 12:40 PM UTC. The DigitalOcean team published two official updates during the incident to communicate ongoing investigation and eventual restoration.

DigitalOcean experienced a brief outage affecting Reserved IP provisioning and Load Balancers for IPv4. Users could not assign, reserve, or release Reserved IPs, or provision Load Balancers. The IPv6 service remained unaffected. The outage began at Jul 18, 2025 12:20 PM UTC and was resolved by Jul 18, 2025 1:20 PM UTC, lasting about one hour.

Status updates were posted during the incident, with two updates issued in total to communicate the investigation and restoration. The outage affected 2 components: Load Balancers / Global and Reserved IP (IPv4-only).

An issue with DigitalOcean's Support Contact Form affected the Support Center. Investigations began at 9:23 AM UTC, and the status page later showed the Support Center degraded at 9:50 AM UTC as engineers worked to resolve submissions not being received by the Support Team. Users could still submit the form in some cases, but those submissions were not reaching the Support Team.