ESET Outage History

ESET completed a scheduled maintenance window affecting ESET Inspect across all regions including Europe, Africa, Asia Pacific, the Americas and Oceania, as well as Japan and Canada. The status page described the event as planned maintenance with the affected components in maintenance during the window. The maintenance began at Nov 12, 2025 8:00 AM UTC and concluded at Nov 12, 2025 4:00 PM UTC.

The provider issued two status updates during the incident, noting progress and the eventual restoration of services once the window closed.

On 2025-11-07, ESET users experienced login failures affecting multiple online services, preventing sign-in to critical tools. The outage spanned dozens of components across ESET Cloud Office Security for Google Workspace and Microsoft 365, ESET PROTECT, ESET Inspect, ESET Secure Authentication, ESET MSP Administrator, and related admin services, with regional impact across Europe, Africa, Asia Pacific, Japan, the Americas, and Canada. Users were unable to sign in and access dashboards or administration during the event.

The provider published three status updates about the incident. The outage began at 3:55 PM UTC and was largely resolved by 4:35 PM UTC, lasting roughly 40 minutes. By the end of the incident, most services had recovered authentication and access across affected regions.

The ESET PROTECT service experienced login issues and degraded console performance, impacting multiple regional deployments. The incident began at Nov 5, 2025 9:45 AM UTC and was resolved by Nov 5, 2025 12:25 PM UTC, lasting about 2 hours and 40 minutes. Affected areas included Canada, Germany, Europe, Africa, and Asia Pacific, as well as the Americas, Oceania, and Japan.

During the incident, ESET PROTECT issued two status updates as teams worked to investigate the root cause and restore normal service. The issue appeared to impact authentication and console responsiveness, with users reporting difficulties logging in and slower UI performance.

A scheduled maintenance window affected the ESET Business Account component. The maintenance began at 8:30 AM UTC and concluded at 9:00 AM UTC, lasting 30 minutes. The ESET status page described the work as planned maintenance with updates provided, and two status updates were posted during the incident, after which services returned to normal.

ESET conducted planned maintenance affecting two components: ESET Threat Intelligence and ESET MSP Administrator. The maintenance window began at 9:00 AM UTC with MSP Administrator brought back online by 10:06 AM UTC and Threat Intelligence subsequently restored by 11:05 AM UTC. The overall maintenance lasted roughly 2 hours and 5 minutes, during which the affected services were in a degraded or unavailable state for the respective components.

The ESET status page posted a series of updates throughout the window, noting ongoing maintenance and progress toward restoration. In total, four official updates were published to communicate current status and expected timelines, with component-level restorations occurring in sequence (MSP Administrator first, then Threat Intelligence).

ESET conducted scheduled maintenance affecting 20 components across regions, including ESET Cloud Office Security for Google Workspace and Microsoft 365, ESET PROTECT, ESET Inspect, ESET MSP Administrator, ESET Secure Authentication, ESET PROTECT Hub, and ESET Business Account. The maintenance began at 7:30 AM UTC and was restored by 8:35 AM UTC, with the window originally scheduled to end at 09:30 CEST. During the incident, the provider issued two official status updates, and the affected components returned to normal after maintenance.

The ESET Secure Authentication service experienced push notification failures, affecting sign-in for push-based MFA. The issue impacted multiple regions across Canada; Europe, Africa, and Asia Pacific; Americas and Oceania; and Germany, meaning users attempting to sign in via push may have been unable to authenticate during the incident. The outage began on 11:05 AM UTC and was resolved by 1:55 PM UTC, lasting approximately 2 hours and 50 minutes.

On Oct 20, 2025 9:18 AM UTC, ESET PROTECT agents experienced HTTP 502 errors when attempting to replicate with the ESET PROTECT servers, leading to replication failures and stale last-connected indicators. The impact spanned multiple regions, including Europe, Africa, and Asia Pacific, as well as Americas and Oceania, and specifically affects Germany, Japan, and Canada. The outage began at 9:18 AM UTC and was resolved by 9:50 AM UTC, lasting about 32 minutes.

An outage affected the ESET PROTECT Hub, with new account registrations potentially failing. Users attempting to create new accounts may have encountered errors or delays while the issue persisted, and no widespread service disruption beyond this component was indicated.

The issue began at 11:35 AM UTC when the status page moved to a degraded state with the message 'Registration of new accounts might fail' and investigators stated they were looking into the problem. The component returned to normal by 4:00 PM UTC, marking the end of the outage. In total, two status updates were published during the incident.

Impact was limited to the ESET PROTECT Hub component; no other components were listed as affected.

ESET Secure Authentication underwent a scheduled maintenance window affecting multiple regions: Americas, Oceania, Canada, and Germany. The maintenance began at 8:00 AM UTC and was resolved by 2:05 PM UTC, with services returned to normal by the end of the window. During this period, some users may have experienced authentication delays or temporary access issues. A user in Argentina reported issues around mid-window, reflecting the regional scope of the maintenance.

The provider issued two official updates: an in-progress notice and a follow-up confirming completion and restoration of services. This was a planned maintenance event, with impact limited to the scheduled window across the listed regions.