ESET Outage History

A planned maintenance window on ESET Secure Authentication affected authentication services across Europe, Africa, and Asia Pacific. Users in these regions may have experienced temporary authentication interruptions during the maintenance window.

The maintenance ran from 8:00 AM UTC to 2:00 PM UTC, a total duration of about 6 hours. The service transitioned back to normal after the window, and the provider posted two updates on its status page during the incident. The impact was regional, not global.

An outage in ESET Cloud Office Security began at 11:00 UTC on Oct 8, 2025 11:00 AM UTC and was resolved by Oct 8, 2025 2:00 PM UTC. The disruption prevented scanning across Google Workspace and Microsoft 365 configurations in regions including Europe, Africa, Asia Pacific, and Japan, as well as the Americas, Oceania, Canada, and Germany, impacting users across these platforms. During the incident, no items were scanned, hindering security workflows. The provider issued two status updates detailing the outage and subsequent restoration.

During a scheduled maintenance window, ESET Threat Intelligence briefly affected the Sample Submission and Early Warning services. The status page indicated the window was in progress while maintenance was underway. The maintenance began at 12:05 PM UTC and lasted about 5 minutes, with the service returning to normal by 12:10 PM UTC. The provider issued 2 official updates during the incident. No user reports were received for this maintenance.

ESET Threat Intelligence underwent planned maintenance affecting the Sample Submission and Early Warning services. The maintenance window began at Oct 7, 2025 7:00 AM UTC and lasted about 5 hours, concluding at Oct 7, 2025 12:00 PM UTC. During this period, the Threat Intelligence component operated in maintenance mode, with the status page noting the maintenance was in progress and providing updates as necessary.

Scheduled maintenance on ESET Secure Authentication affected multiple regions including Europe, Africa, Asia Pacific; Americas, Oceania; and Canada. The maintenance began at 2:00 AM UTC and lasted about 1 hour, with services temporarily placed in maintenance mode before returning to normal operation. No user-facing outages were reported during the window.

The provider issued 2 status updates during the incident, confirming when maintenance started and when services returned to normal. Affected components included ESET Secure Authentication across all listed regions.

ESET conducted scheduled maintenance across multiple regions for ESET Connect and ESET Inspect, affecting deployments in Canada, Germany, Japan, Europe, Africa, Asia Pacific, the Americas, and Oceania. The updates indicate ongoing maintenance with phased restorations as work progressed. The maintenance began at 5:00 AM UTC and all components were restored by 3:00 PM UTC.

ESET PROTECT Hub underwent a planned maintenance window from Sep 17, 2025 8:01 AM UTC to Sep 17, 2025 10:00 AM UTC. The maintenance window lasted about 2 hours, during which the status page indicated the period as In progress - Scheduled maintenance is currently in progress. This activity affected the ESET PROTECT Hub component and was described as scheduled maintenance in the updates.

At Sep 17, 2025 10:00 AM UTC the status page marked ESET PROTECT Hub as up again, signaling the maintenance had concluded and normal operation resumed.

ESET Cloud Office Security experienced a regional outage in the United States, affecting the Microsoft 365 / Americas and Google Workspace / Americas components. Users in the US region could not access the service during the incident. The outage began at 4:50 PM UTC and was resolved by 6:50 PM UTC, lasting approximately 2 hours.

The provider posted two status updates during the incident: the initial update at Sep 16, 2025 4:50 PM UTC noting the outage and investigation, and a follow-up at Sep 16, 2025 6:50 PM UTC confirming restoration. The affected components were ESET Cloud Office Security for Microsoft 365 / Americas and Google Workspace / Americas.

ESET PROTECT Hub underwent a scheduled maintenance window from 8:00 AM UTC to 10:00 AM UTC UTC on 2025-08-21. During this period, access to the ESET PROTECT Hub may have been intermittently affected as the maintenance proceeded. The status page indicated the component was in maintenance during the window and then returned to normal operation once the maintenance completed. The provider issued two status updates documenting the ongoing maintenance and its completion, with the affected component being ESET PROTECT Hub. The maintenance lasted roughly 2 hours.

During scheduled maintenance that began at 7:00 AM UTC, ESET Cloud Office Security experienced a broad degradation causing delayed scans, an unresponsive portal, and failed tasks across Microsoft 365 and Google Workspace. Regions affected included Americas, Oceania, Europe, Africa, Asia Pacific, Japan, and Canada. The issue was first identified at Aug 19, 2025 10:27 AM UTC and the status transitioned to degraded at Aug 19, 2025 10:30 AM UTC. The outage lasted about 8 hours and 35 minutes and was resolved as services returned to normal by Aug 19, 2025 3:35 PM UTC.