ESET Outage History

ESET conducted a scheduled maintenance window for its Secure Authentication service, affecting users in Europe, Africa, and the Asia Pacific region. The maintenance window ran from 8:00 AM UTC to 2:00 PM UTC, lasting approximately 6 hours, during which the service was listed as in maintenance. The StatusGator updates indicated that scheduled maintenance was in progress and that updates would be provided as necessary.

By Jun 23, 2025 2:00 PM UTC the service had returned to normal operation. The provider posted two status updates during the incident, documenting the start of maintenance and its completion, with the affected components listed as ESET Secure Authentication across Europe, Africa, and Asia Pacific.

An official planned maintenance window affected ESET PROTECT Hub from 7:35 AM UTC to 9:35 AM UTC UTC, lasting about 2 hours. The ESET status page indicated the window as in progress and later confirmed the service returned to normal for the ESET PROTECT Hub component. No user reports were received during the incident, indicating the impact was limited to the maintenance window and not affecting other ESET services.

From Jun 10, 2025 7:00 AM UTC to Jun 10, 2025 12:00 PM UTC UTC, ESET Threat Intelligence was in scheduled maintenance, during which access to the service was limited. The maintenance window lasted about 5 hours. The provider issued 2 official status updates to document the progress and completion.

The impact was limited to the ESET Threat Intelligence component, with the service returning to normal operation after maintenance.

ESET Inspect and ESET PROTECT dashboards experienced a partial outage affecting users in the Americas and Oceania. Console access, MDR tabs, and report generation were impacted, disrupting security management workflows and visibility across the affected regions.

The incident began at 7:35 PM UTC and was resolved by 9:05 PM UTC, lasting about 25 hours and 30 minutes. ESET issued two official status updates during the incident, describing ongoing investigation and eventual restoration of access to the consoles and dashboards. Affected components included ESET Inspect and ESET PROTECT in the Americas and Oceania.

ESET MSP Administrator underwent a scheduled maintenance window on 2025-05-20. The maintenance began at 8:00 AM UTC and lasted until 10:00 AM UTC, during which the ESET MSP Administrator component was listed as in maintenance. The window ended with the component returning to up status at 10:00 AM UTC.

The maintenance affected only the ESET MSP Administrator component and was communicated via two status updates: the initial note that maintenance is in progress and a follow-up confirming completion.

ESET ran planned maintenance across multiple regions affecting ESET Inspect and ESET PROTECT Hub. Regions included Canada; Europe, Africa, and Asia Pacific; Americas and Oceania; and Japan. The maintenance began at 7:00 AM UTC and was completed by 3:00 PM UTC, lasting roughly 32 hours. Users experienced expected service interruptions during the window, consistent with maintenance.

The status page posted four updates during the incident, detailing in-progress maintenance and subsequent restoration of affected components. By the end of the window, all listed components were back up. A small number of user reports described connectivity issues to LiveGrid servers, but there was no indication of unplanned outages.

ESET Connect underwent a scheduled maintenance window on {{date:2025-05-12}}. The maintenance began at 5:06 AM UTC and affected ESET Connect across Europe, Africa, Asia Pacific; Americas, Oceania; Japan; and Canada. The window lasted roughly eight hours, with the status page indicating maintenance was in progress across the listed regional groups.

Two official status updates were posted: the first confirmed the maintenance was in progress, and the second confirmed its completion with services returning to the up state. The maintenance ended at 1:05 PM UTC and all listed ESET Connect components returned to normal operation.

ESET PROTECT Cloud experienced a syslog transmission outage that prevented logs from PROTECT Cloud instances from being delivered. This impacted logging and monitoring workflows for customers in Europe, Africa, and Asia Pacific, where syslog data could not be sent as expected.

The outage began on 3:05 PM UTC and was resolved by 5:25 PM UTC, lasting approximately 2 hours and 20 minutes. The provider issued 2 status updates during the incident, describing the investigation and restoration of syslog delivery.

ESET completed a scheduled maintenance window affecting ESET Secure Authentication across multiple regions: Americas and Oceania, Canada, and Germany. The maintenance ran from 8:00 AM UTC to 2:01 PM UTC, lasting about 6 hours. The status page showed the window entering maintenance and then returning to normal operation as the window closed.

The provider issued 2 official status updates during the incident. No user-reported issues beyond the planned maintenance were observed, and ESET returned the service to full operation after the window.

On Apr 28, 2025 8:05 AM UTC, ESET began planned maintenance on ESET Secure Authentication serving Europe, Africa, and Asia Pacific. The maintenance was completed by Apr 28, 2025 2:00 PM UTC, lasting roughly 5 hours and 55 minutes.