ESET Outage History

During a scheduled LiveGuard maintenance starting at 7:00 AM UTC, ESET Protect Agents experienced replication problems that affected policy and task operations. The issues were observed primarily in the Americas and Oceania regions, with teams coordinating with the cloud services provider to restore functionality as LiveGuard completed its maintenance. Four official status updates were issued during the incident. LiveGuard transitioned from maintenance to up by 12:00 PM UTC, while replication issues persisted as remediation continued, and full service normalization followed by 10:25 AM UTC. The outage lasted roughly 27 hours.

ESET conducted planned maintenance affecting two components: ESET MSP Administrator and ESET Secure Authentication in Europe, Africa, and Asia Pacific. The MSP Administrator maintenance ran from 7:00 AM UTC to 8:00 AM UTC. The Secure Authentication maintenance began at 8:00 AM UTC and concluded by 12:45 PM UTC. The provider posted three official status updates during the day. The geographic scope was regional to Europe, Africa, and Asia Pacific, and all components were restored by 12:45 PM UTC.

ESET conducted scheduled maintenance for the ESET Business Account component on 2025-04-15. The maintenance began at 7:30 AM UTC and lasted about one hour, with the ESET Business Account features in maintenance mode during that period. This was a planned operation, as noted on the status page.

The status page recorded two official updates during the window: the component entered maintenance at 7:30 AM UTC and returned to normal at 8:30 AM UTC. Normal service was restored after the maintenance window.

Users reported being unable to log in to ESET PROTECT instances, with access issues spanning Europe, the Americas, and Asia Pacific. The incident began with user reports around 12:45 PM UTC, and by 1:25 PM UTC ESET flagged regional login problems affecting PROTECT across Europe, Africa, Asia Pacific, Americas, Oceania, Japan, Germany, and Canada.

Status updates followed, including an ESA push outage noted at 2:12 PM UTC. A later update stated that the incident had been resolved around 3:11 PM UTC (17:11 CEST), but issues persisted in US and Canada through 4:00 PM UTC and 4:30 PM UTC. The root cause was identified at 4:55 PM UTC. By 12:50 AM UTC some regions were back online, with restoration across PROTECT regional instances and Secure Authentication services. The issue affected nine components in total, including multiple PROTECT regional instances and Secure Authentication services, and the provider issued seven official status updates over the course of the incident, which lasted roughly 12 hours.

A partial outage impacted ESET PROTECT cloud log delivery, disrupting real-time transmission of syslog messages from PROTECT(cloud) instances. Regions affected included ESET PROTECT / Europe, Africa, Asia Pacific; ESET PROTECT / Americas, Oceania; and ESET PROTECT / Germany, with degraded logging across multiple components. The outage began at Apr 3, 2025 10:35 AM UTC and was resolved by Apr 4, 2025 6:55 AM UTC, lasting approximately 20 hours and 20 minutes. The official status page posted two updates during the incident, noting an investigation and partial restoration as the issue progressed.

During a scheduled maintenance window, ESET LiveGuard was temporarily unavailable. The maintenance began at 4:00 AM UTC and concluded at 8:00 AM UTC, lasting about 4 hours. Other ESET services remained operational.

The ESET status page documented two updates: one announcing the start of maintenance and a second confirming that LiveGuard was back online. The impact was limited to the LiveGuard component; all other services were unaffected.

ESET Connect underwent a scheduled maintenance window impacting regional access across ESET Connect. The maintenance began at 6:00 AM UTC and ended at 1:00 PM UTC, lasting about 7 hours. Access was affected in Europe, Africa, and Asia Pacific; Americas and Oceania; Japan; and Canada.

The provider posted two official status updates during the incident, noting the maintenance in progress and the subsequent restoration of ESET Connect across all affected regions.

ESET LiveGuard underwent a planned maintenance window from 9:00 AM UTC to 11:01 AM UTC. During this period, LiveGuard was listed as under maintenance on the ESET status page, with an initial update that scheduled maintenance was in progress and a follow-up update confirming that the component returned to normal. The maintenance lasted a little over two hours and ended with LiveGuard back in the up state. The incident involved a single component and was communicated through two official status updates.

An outage affected ESET PROTECT login in the Americas and Oceania, preventing users in the US from signing in due to a 404 error. The incident began at 10:00 AM UTC and was resolved by 10:30 AM UTC, lasting about 30 minutes. ESET issued two official status updates during the event, reporting a login-related problem and subsequent restoration. The impact was limited to authentication for ESET PROTECT; other services remained available.

ESET Identity Service underwent a planned maintenance window that briefly affected 24 components across the ESET ecosystem. The maintenance began on 9:05 AM UTC and was completed by 9:10 AM UTC, with users possibly experiencing short service interruptions during the window.

On the ESET status page, the incident was labeled 'ESET Identity Service Planned Maintenance.' The maintenance impacted 24 components, including ESET PROTECT, ESET Inspect, ESET Threat Intelligence, ESET MSP Administrator, ESET Cloud Office Security for Google Workspace and Microsoft 365, ESET Connect, ESET Secure Authentication, ESET PROTECT Hub, ESET Business Account, and related services. The provider issued 2 status updates during the incident and services returned to normal after the maintenance.