Eurofiber Outage History

Eurofiber experienced a major outage in the Weesp region starting at Nov 28, 2025 10:25 PM UTC. A defective cable, which had been temporarily repaired, was found to be irreparable and Eurofiber said it could not guarantee service quality or stability. A full cable replacement was planned, with connections slated to be migrated to the new cable at 11:00 PM UTC as contractors moved to implement the fix. The outage affected services in the Weesp area and disrupted connectivity for customers relying on Eurofiber infrastructure. Two official updates were published on the incident page detailing the cause and the planned restoration steps.

The outage began on 9:30 AM UTC and affected the Netherlands and Belgium, causing widespread connectivity problems for Eurofiber and many associated networks. Customers reported internet and Ethernet service disruptions across multiple providers, with businesses and households impacted.

Eurofiber issued five official status updates during the incident, detailing a progression from outage to degraded performance and back to outage before recovery. The event was resolved by 3:00 PM UTC with services returning to normal for most customers.

Geographically, the impact was nationwide across the Netherlands and Belgium. User reports also included some activity from France, indicating broader but less widespread effects. The outage lasted about 29.5 hours.

Eurofiber carried out an emergency maintenance operation in Leiden, The Netherlands to relocate a section of its fiber-optic network. The goal was to prevent cables from being removed during the weekend, which could have caused significantly greater disruption and much longer restoration times. The status page described the work as urgent and not possible to inform customers earlier, reflecting the risk of widespread impact if left unaddressed.

Eurofiber reported hardware issues at its Zaventem POP in Belgium, causing a partial outage that affected around 80 connections. A contractor was dispatched to investigate, and at the time there was no ETA for a fix. The degraded condition was first logged at Nov 13, 2025 1:45 PM UTC. By Nov 13, 2025 2:50 PM UTC the status had been restored to up, marking the end of the incident. The outage lasted approximately 1 hour and 5 minutes and appeared isolated to the Zaventem POP location, with no broader regional impact. The provider issued 2 status updates during the incident.

Eurofiber experienced a major outage affecting services in Hardinxveld-Giessendam due to hardware-related issues. Engineers were on-site to resolve the problem, and services were restored about 45 minutes later. The outage began at 11:35 AM UTC and was resolved by 12:20 PM UTC. Eurofiber issued 2 status updates during the incident, and the impact appeared localized to the Hardinxveld-Giessendam area with no wider service impact reported.

Eurofiber reported a regional connectivity disruption in the Mechelen area due to hardware issues at a local data facility, causing unstable connections for customers in that region. The outage began at Nov 8, 2025 1:35 PM UTC and was resolved by Nov 8, 2025 3:55 PM UTC, lasting approximately 2 hours and 20 minutes. Engineers were dispatched to the data center to investigate and restore services. Eurofiber issued two status updates during the incident to communicate progress and recovery.

Eurofiber experienced a major outage in the Venlo area, affecting services served from the Venlo POP at Columbusweg 51. Customers in the region faced connectivity interruptions and degraded performance. The outage began at 4:00 AM UTC and was resolved by 12:40 PM UTC, lasting about 8 hours and 40 minutes. Eurofiber indicated the issue was most likely due to cable damage, with a contractor dispatched to investigate and repair the fault.

Two official status updates were issued during the incident. The impact was geographically concentrated in the Venlo area, with no indication of wider regional or global effects.

The incident began on 9:10 AM UTC when Eurofiber flagged a network issue on WDM connections between Breda and Capelle aan den IJssel, causing degraded connectivity on traffic routed over that link. The supplier is investigating the potential cause, and Eurofiber instructed its contractor to measure and examine the fibers between the Breda and Capelle aan den IJssel sites. No ETA for repair was provided. The outage persisted for roughly 49 hours before service returned to normal on 10:10 AM UTC. Eurofiber issued 2 official status updates during the incident.

The Eurofiber Network Operations Center (NOC) in the Netherlands was temporarily unreachable by phone, impacting emergency contact capabilities for the NOC. For that night, customers were directed to reach the NMC at +31 85 808 1753 or via nmc@eurofiber.com. The outage began at 11:40 PM UTC and was resolved by 12:40 AM UTC, lasting roughly one hour and resulting in a brief degraded communication state while the issue was being addressed.

The provider issued two official status updates during the incident and the NOC contact channel was restored to normal after the event. The impact appeared to be localized to NOC phone communications in the Netherlands, with no broader service outages reported for Eurofiber customers.

Eurofiber experienced a major fiber outage affecting the Zwolle and Enschede region. The incident began with a suspected fiber cut in the Enschede area, disrupting connectivity for users in that region. A contractor was dispatched for field investigation, and reference number 405890 was issued. The outage began on Oct 20, 2025 1:35 PM UTC and was resolved by Oct 22, 2025 10:10 PM UTC, lasting approximately 2 days, 8 hours, and 35 minutes.

Eurofiber issued two official status updates during the incident to communicate the situation and restoration timeline. The disruption primarily affected the fiber network serving Zwolle and Enschede, with users in those areas experiencing outages until restoration.