Is Fuze Help Center down?
Current Fuze Help Center status is UP

We checked the official Fuze Help Center Status Page 2 min. 34 sec. ago. Learn more
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Recent Fuze Help Center Outages and Issues

Follow the recent outages and downtime for Fuze Help Center in the table below.

Start Time

Type

Length

Message

Details

December 15, 2021 16:07 UTC

WARN

20 minutes

AWS outage 15-DEC-21

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Start Time

December 15, 2021 16:07 UTC

Type WARN
Affected Components

Voice Services - North America - Boston, MA

FuzeCC Services - North America - San Francisco, CA

Voice Services - North America - San Jose, CA

Login Services - Global - Warden

Messaging Services - North America - San Francisco, CA

Fuze Meetings - Global - San Jose, CA

FuzeCC Services - North America - Boston, MA

Admin Services - Global - Fuze Help Center

Messaging Services - North America - Ashburn, VA

Admin Services - Global - Device Provisioning Services

Voice Services - North America - Ashburn, VA

FuzeCC Services - North America - San Jose, CA

Messaging Services - North America - Boston, MA

Login Services - Global - SSO

Admin Services - Global - Fuze Portal

Admin Services - Global - Fuze Data, Reporting, and/or Discover Services

Voice Services - North America - San Francisco, CA

Messaging Services - North America - San Jose, CA

Fuze Meetings - Global - Ashburn, VA

Admin Services - Global - Fuze Hub

FuzeCC Services - North America - Ashburn, VA

Message

AWS outage 15-DEC-21

Details

Identified - We are experiencing a partial outage on multiple Fuze systems including but not limited to Voice, Chat, Contact Center, Data/Discover, Portal/Hub, and our login services, due to ongoing issues with AWS (https://status.aws.amazon.com/).We are monitoring this situation closely and will provide updates as they become available. Dec 15, 11:04 EST

May 11, 2021 21:52 UTC

WARN

about 2 hours

Fuze Incident - Issue with {Issue/Symptom description}

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Start Time

May 11, 2021 21:52 UTC

Type WARN
Affected Components

Admin Services - Global - Fuze Help Center

Message

Fuze Incident - Issue with {Issue/Symptom description}

Details

Identified - Due to an ongoing Salesforce outage admins may be unable to access Fuze Community.Please continue to use the Fuze Help Center for knowledge documents. If you need assistance from our support team please contact us by telephone:U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131Thank you for your patience while we work to get this issue resolved. May 11, 17:51 EDT

February 15, 2021 08:12 UTC

WARN

about 8 hours

Fuze community: Error when raising a case

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Start Time

February 15, 2021 08:12 UTC

Type WARN
Affected Components

Admin Services - Global - Fuze Help Center

Message

Fuze community: Error when raising a case

Details

Identified - We're experiencing an issue with Fuze community , it gives an error when raising a new case, we are currently looking into this. As a workaround, please call our support lines to get an immediate assistance. Please note, all Fuze services are running normal at present. Feb 15, 03:07 EST

January 26, 2020 03:02 UTC

MAINT

about 3 hours

Fuze Back End Infrastructure Maintenance - Sat, Jan 25th 22:00 EST to Sun, Jan 26th 01:00 EST (GMT-5)

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Start Time

January 26, 2020 03:02 UTC

Type MAINT
Affected Components

Voice Services - North America - Ashburn, VA

Voice Services - North America - Boston, MA

Voice Services - North America - San Francisco, CA

Voice Services - North America - San Jose, CA

Contact Center Services - North America - Ashburn, VA

Contact Center Services - North America - Boston, MA

Contact Center Services - North America - San Francisco, CA

Contact Center Services - North America - San Jose, CA

Fuze Meetings - Global - Ashburn, VA

Fuze Meetings - Global - Frankfurt, DE

Fuze Meetings - Global - San Jose, CA

Fuze Meetings - Global - Singapore, SG

Fuze Meetings - Global - Sydney, AU

Admin Services - Global - Fuze Hub

Admin Services - Global - Fuze Portal

Admin Services - Global - Fuze Help Center

Admin Services - Global - Fuze Data, Reporting, and/or Discover Services

Admin Services - Global - Device Provisioning Services

Message

Fuze Back End Infrastructure Maintenance - Sat, Jan 25th 22:00 EST to Sun, Jan 26th 01:00 EST (GMT-5)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 25, 22:00 EST

No outages or status changes in the last 24 hours

Fuze Help Center status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Fuze Help Center Outage and Status History

We've been monitoring Fuze Help Center outages since January 3, 2019.
Here's the history of service outages we've observed from the Fuze Help Center Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,950 status pages

About Our Fuze Help Center Status Page Integration

Fuze Help Center is a Telephony solution that StatusGator has been monitoring since January 2019. Over the past over 5 years, we have collected data on on more than 668 outages that affected Fuze Help Center users. When Fuze Help Center publishes downtime on their status page, they do so across 70 components and 25 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Fuze Help Center to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular telephony services monitored on our platform. We've sent more than 4,600 notifications to our users about Fuze Help Center incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Fuze Help Center is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Fuze Help Center is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Fuze Help Center posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Fuze Help Center enters a pre-planned maintenance window, keeping you up to date.

Since Fuze Help Center publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Fuze Help Center posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Fuze Help Center has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Fuze Help Center has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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