Google Workspace Outage History

Google Calendar experienced a region-specific timezone alignment issue for users in Chile's Aysén region due to the new DST rules. This could cause events scheduled after 2025-04-05 to display in the wrong time zone unless updated. The incident began on Mar 25, 2025 6:02 PM UTC and was resolved on Apr 3, 2025 5:12 PM UTC when the Calendar component returned to normal operation. The incident lasted about nine days and involved two official status updates.

Google Drive Web experienced video playback failures, resulting in degraded performance for users attempting to view videos stored in Drive via the web interface. The issue appears to be limited to Google Drive Web, with playback errors reported while accessing Drive content.

Google Workspace Support reported a brief incident where users could create chats for cases but were unable to attach files to chat cases. The issue affected the chat attachment flow, impacting workflows that rely on file attachments. The incident began at 7:52 PM UTC and was resolved by 8:27 PM UTC, lasting about 35 minutes.

Google Workspace Support issued two status updates during the event, and the service returned to normal after the second update.

NotebookLM within Google Workspace experienced a brief outage, rendering NotebookLM inaccessible for a period. During the incident, users could not access NotebookLM or use chat, upload sources, or interact with audio features. The outage began at Mar 10, 2025 1:17 PM UTC and was resolved by Mar 10, 2025 1:42 PM UTC. Google Workspace posted two official updates during the incident describing the investigation and the restoration.

An issue prevented some Google Voice users from sending SMS messages, impacting only consumer accounts. The problem began on 3:06 PM UTC and Google engineers applied a fix that mitigated the disruption. Users may have seen an error message such as 'The message violates our Acceptable Use Policy'. The Google Voice component showed degraded behavior during the incident and the service returned to normal after two official status updates; the incident ended by Feb 17, 2025 11:27 PM UTC. The outage lasted about 8 hours and 21 minutes. Google Workspace users were not affected.

Google Workspace experienced an outage affecting four core apps: Google Chat, Google Calendar, Gmail, and Google Meet. Users faced elevated error rates and degraded performance while attempting to chat, schedule events, send emails, or join meetings. The incident began at 9:02 PM UTC and lasted about 11 minutes, with all services restored by 9:13 PM UTC. The Google Workspace Status Dashboard issued two updates during the incident describing the degraded experience and the subsequent restoration; user reports showed a noticeable spike as issues affected multiple products across regions.

Google Workspace Gemini experienced issues affecting the Add File and Link File functionality within Gems, disrupting file-related workflows for some users. The outage began on Feb 5, 2025 10:11 PM UTC and persisted for most of the following day, with no workaround listed at the time. Symptoms described included difficulties using Add File or Link File within Gems, impacting users who rely on attaching or linking files.

Google Workspace experienced a brief issue where PDF annotations were not visible in Google Drive, Gmail Web, and Gemini Web. The outage began at Jan 29, 2025 10:17 PM UTC and was resolved by Jan 29, 2025 10:22 PM UTC. During the incident, Google Drive showed a degraded state before returning to normal. User reports were limited, with observers noting PDF annotation rendering problems lasting about five minutes. Google's status updates indicated the affected components and the services returned to normal shortly after, signaling a short-lived disruption rather than a broader outage.

The Google Workspace Admin Console experienced an outage that disrupted admin access and the ability to create Workspace Support cases. Administrators and users globally reported 500 errors and slow-loading admin pages, hindering routine tasks. The disruption began at 2:00 PM UTC and lasted roughly four hours, with some customers unable to create cases or access admin functionality. Workarounds included using the Contact Us form for support during the disruption.

Google Workspace published five status updates detailing the investigation, mitigation, and recovery. The Admin Console issue progressed to a full outage for a period and then recovery efforts brought services back online; by 6:07 PM UTC the Admin Console and Workspace Support workflows were returning to normal, with ongoing monitoring to ensure full restoration.

An outage affecting the Gmail Android app caused crashes when opening emails for non-Gmail accounts. The issue began on Jan 23, 2025 10:30 PM UTC (14:30 US/Pacific) and led to a degraded experience for Android Gmail users, with the app closing or failing to load emails. The Gmail component was observed in a degraded state and affected users globally who relied on opening emails via the Gmail Android app for non-Gmail accounts. The Gmail component transitioned to a degraded state on Jan 24, 2025 2:07 AM UTC and was restored to normal by Jan 25, 2025 1:47 AM UTC, for a duration of about 1 day and 3 hours. The incident included two official status updates over its course, reflecting ongoing investigation and resolution.