: Google Gemini: conversation history not visible on web and mobile
Google Workspace Gemini Web and Gemini mobile apps experienced an outage where chat histories were not visible. Users reported an empty sidebar, missing saved conversations, and failed searches/listings, though new conversations could still be created. The issue began on and was tied to a background process that was removing missing user conversation metadata; engineers stopped the process to prevent further impact. Mitigation efforts were underway and Google had not provided an ETA for full recovery at that time.
Two official status updates were posted during the incident. The Gemini component progressed from normal to a degraded state, with ongoing mitigation and no estimated restoration time as of the latest update. The updates were issued on and .