Is HelpDesk down?
Current HelpDesk status is UP

We checked the official HelpDesk Status Page 2 min. 59 sec. ago. Learn more
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Recent HelpDesk Outages and Issues

Follow the recent outages and downtime for HelpDesk in the table below.

Start Time

Type

Length

Message

Details

December 11, 2023 13:56 UTC

WARN

25 minutes

Issues with processing ticket counters

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Start Time

December 11, 2023 13:56 UTC

Type WARN
Affected Components

Agent app

Message

Issues with processing ticket counters

Details

Investigating - We are currently investigating the issue. Some of the tickets may not be visible in specific segments. Dec 11, 2023 - 14:54 CET

March 13, 2023 09:21 UTC

WARN

40 minutes

Issues with accessing application

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Start Time

March 13, 2023 09:21 UTC

Type WARN
Affected Components

Agent app

Support chat on www.helpdesk.com

Message

Issues with accessing application

Details

Identified - The issue has been identified and a fix is being implemented. Mar 13, 2023 - 10:19 CET

April 22, 2022 13:33 UTC

WARN

about 1 hour

Unavailability of the HelpDesk Agent Application

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Start Time

April 22, 2022 13:33 UTC

Type WARN
Affected Components

Agent app

API

Integrations

Message

Unavailability of the HelpDesk Agent Application

Details

Investigating - We're aware of the issue and our Admins are currently investigating Apr 22, 15:27 CEST

August 12, 2021 16:36 UTC

DOWN

about 3 hours

HelpDesk unavailability

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Start Time

August 12, 2021 16:36 UTC

Type DOWN
Affected Components

Support chat on www.helpdesk.com

Subprocessors' service

Agent app

Integrations

API

Message

HelpDesk unavailability

Details

Investigating - We are currently investigating this issue. Aug 12, 18:34 CEST

July 22, 2021 15:51 UTC

DOWN

about 1 hour

Impaired access to HelpDesk application

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Start Time

July 22, 2021 15:51 UTC

Type DOWN
Affected Components

Agent app

Support chat on www.helpdesk.com

Message

Impaired access to HelpDesk application

Details

Investigating - We are currently investigating the issue Jul 22, 17:50 CEST

2024-05-07 03:53:21 UTC UTC

STATUS

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2024-05-07 03:53:21 UTC UTC

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2024-05-07 03:53:21 UTC UTC

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2024-05-07 03:53:21 UTC UTC

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2024-05-07 03:53:21 UTC UTC

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Sign Up for More HelpDesk History

StatusGator has over 3 years of HelpDesk status history.

HelpDesk Components and Services

View details of the current HelpDesk status below.

Name

Status

Details

HelpDesk Agent app

UP See more

HelpDesk API

UP See more

HelpDesk Integrations

UP See more

HelpDesk Subprocessors' service

UP See more

HelpDesk Support chat on www.helpdesk.com

UP See more

No outages or status changes in the last 24 hours

HelpDesk status, last 24 hours:

4:00 AM
10:00 AM
4:00 PM
10:00 PM
4:00 AM
4:00 AM
4:00 PM
4:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

HelpDesk Outage and Status History

We've been monitoring HelpDesk outages since November 23, 2020.
Here's the history of service outages we've observed from the HelpDesk Status Page:

May 2024

April 2024

March 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our HelpDesk Status Page Integration

HelpDesk is an IT solution that StatusGator has been monitoring since November 2020. Over the past over 3 years, we have collected data on on more than 23 outages that affected HelpDesk users. When HelpDesk publishes downtime on their status page, they do so across 5 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor HelpDesk to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If HelpDesk is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when HelpDesk is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

HelpDesk posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpDesk enters a pre-planned maintenance window, keeping you up to date.

Since HelpDesk publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When HelpDesk posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When HelpDesk has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because HelpDesk has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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