Last checked from HelpDesk official status page 4 min. 36 sec. ago
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Report an issueThis chart represents HelpDesk service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more HelpDesk status data.
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We've been monitoring HelpDesk outages since November 23, 2020. Here's the history of service outages we've observed from the HelpDesk Status Page
Follow the recent outages and downtime for HelpDesk in the table below.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Outbound messages delayed
|
7h 40m |
Warn
|
|
|
Delay in app loading time
|
2h |
Warn
|
|
|
Delay in app loading time
|
15m |
Warn
|
|
|
Agent app issue
|
1h 10m |
Down
|
|
|
Agent app issue
|
2h 50m |
Down
|
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You can also monitor any service or website on your status page
View details of the current HelpDesk status below.
| Component name | Status | Details |
|---|---|---|
| HelpDesk Agent app status |
Up
|
See more |
| HelpDesk API status |
Up
|
See more |
| HelpDesk Integrations status |
Up
|
See more |
| HelpDesk Subprocessors' service status |
Up
|
See more |
| HelpDesk Support chat on www.helpdesk.com status |
Up
|
See more |
Stay updated with instant alerts for HelpDesk outages by signing up now!
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Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Start monitoring for freeHelpDesk is an IT solution that StatusGator has been monitoring since November 2020. Over the past almost 4 years, we have collected data on on more than 40 outages that affected HelpDesk users. When HelpDesk publishes downtime on their status page, they do so across 5 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
Many StatusGator users monitor HelpDesk to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about HelpDesk incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If HelpDesk is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when HelpDesk is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
HelpDesk posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpDesk enters a pre-planned maintenance window, keeping you up to date.
When HelpDesk posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When HelpDesk has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because HelpDesk has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for HelpDesk outages by signing up now!
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