Is HelpDesk Down?
Current HelpDesk Status: up

Status History

We've been monitoring HelpDesk since November 23, 2020. Here's the history of service outages we've observed from the HelpDesk status page:

Recent HelpDesk Outages and Issues

Follow the recent outages and downtime for HelpDesk in the table below.

Sign Up for More HelpDesk History

StatusGator has 8 months of HelpDesk status history.

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Start Time Type Length Message Details
July 22, 2021 15:51 UTC DOWN about 1 hour Impaired access to HelpDesk application Investigating - We are currently investigating the issue Jul 22, 17:50 CEST
May 30, 2021 07:06 UTC MAINTENANCE about 8 hours HelpDesk users database maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
May 20, 2021 07:36 UTC WARN 20 minutes Application login issue Identified - The issue has been identified and a fix is being implemented. May 20, 09:31 CEST
April 10, 2021 19:01 UTC MAINTENANCE 31 minutes Scheduled maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
March 14, 2021 05:01 UTC MAINTENANCE about 1 hour HelpDesk services maintenance In progress - Scheduled maintenance is currently in progress. We will provide updates as necessar...
2021-07-24 18:25:05 +0000 UTC UNKNOWN X minutes Information, will, here, downtime, in, go, question, about, and the in, outage, you, be, sign, each, more, downtime, so, displayed, of, will, information, see, and, in, Details, details, to, here, about, once, and sign
2021-07-24 18:25:05 +0000 UTC UNKNOWN X minutes will, downtime, Information, in, here, question, about, the, and go of, here, in, in, so, and, downtime, be, information, will, sign, details, once, displayed, sign, each, Details, you, outage, to, about, more, and see
2021-07-24 18:25:05 +0000 UTC UNKNOWN X minutes Information, downtime, here, in, the, about, go, question, and will more, in, once, about, here, so, Details, you, displayed, downtime, in, sign, information, to, of, sign, outage, details, be, each, will, and, and see
2021-07-24 18:25:05 +0000 UTC UNKNOWN X minutes in, will, about, question, the, downtime, here, Information, and go displayed, in, see, to, so, more, in, downtime, of, you, once, each, sign, and, Details, outage, information, be, will, sign, here, details, and about
2021-07-24 18:25:05 +0000 UTC UNKNOWN X minutes question, go, Information, in, the, here, will, downtime, and about in, sign, here, see, displayed, will, so, be, once, details, each, sign, and, more, of, Details, you, to, about, information, in, downtime, and outage

Supported Features

We support the following features in our integration with the HelpDesk status page:

  • Down Notifications

    If HelpDesk is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

  • Warn Notifications

    Warn notifications are used when HelpDesk is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

  • Differentiates Maintenance Notices

    HelpDesk posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpDesk enters a pre-planned maintenance window, keeping you up to date.

  • Proactive Maintenance Monitoring

    If HelpDesk publishes praoctive maintenance events on their status page, StatusGator will collect information about these events. Proactive maintenance events can be viewed within StatusGator and optional reminders of maintenance events can be configured to notification channels.

  • Status Overview

    When HelpDesk posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

  • Status Details

    When HelpDesk has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

  • Component Status Filtering

    Because HelpDesk has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is a very useful feature for complex services with many components or services spread out across many regions.

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FAQ

Is HelpDesk down today?

According to its status page HelpDesk is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when HelpDesk is not working or having outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if HelpDesk is having issues?

There are two main options: You can check the HelpDesk status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

HelpDesk status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the HelpDesk status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting HelpDesk customer support while checking everything on your side. You can also try Tweeting at them via @helpdeskcom on Twitter. Or visit their official status page or website:

Twitter Mentions