Last checked from HelpDesk official status page 2 min. 0 sec. ago
Customer communication management with AI-powered ticketing software.
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Report an issueThis chart represents HelpDesk service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more HelpDesk status data.
View and upvote the most commonly reported HelpDesk issues to help us better indicate the service status.
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Since November 23, 2020, StatusGator has been monitoring HelpDesk outages, downtime, and service disruptions to provide comprehensive insights into its status history. Over the years, we've tracked and logged service outages and problems reported on the official HelpDesk Status Page.
Follow the recent outages and downtime for HelpDesk in the table below. If you're experiencing a problem now, check the current HelpDesk status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
Outbound messages delayed
|
7h 40m |
Warn
|
|
|
Delay in app loading time
|
2h |
Warn
|
|
|
Delay in app loading time
|
15m |
Warn
|
|
|
Agent app issue
|
1h 10m |
Down
|
|
|
Agent app issue
|
2h 50m |
Down
|
Stay updated with instant alerts for HelpDesk outages by signing up now!
You can also monitor any service or website on your status page
View details of the current HelpDesk status below. If the status shows "Up" but you're still experiencing issues, you can report a problem such as connectivity issues, outages, or slow performance. These issues are commonly reported when HelpDesk is down or facing partial disruptions.
| Component name | Status | Details |
|---|---|---|
| HelpDesk Agent app status |
Up
|
See more |
| HelpDesk API status |
Up
|
See more |
| HelpDesk Integrations status |
Up
|
See more |
| HelpDesk Subprocessors' service status |
Up
|
See more |
| HelpDesk Support chat on www.helpdesk.com status |
Up
|
See more |
Stay updated with instant alerts for HelpDesk outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on HelpDesk outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 4,000 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
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StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
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Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Start monitoring for freeHelpDesk (Customer communication management with AI-powered ticketing software) is a an IT solution that StatusGator has been monitoring since November 2020. Over the past about 4 years, we have collected data on on more than 40 outages that affected HelpDesk users. When HelpDesk publishes downtime on their status page, they do so across 5 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is HelpDesk down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether HelpDesk is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
Many StatusGator users monitor HelpDesk to get notified when it's down, is under maintenance, or has an outage. We've sent more than 100 notifications to our users about HelpDesk incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential HelpDesk outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If HelpDesk is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when HelpDesk is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
HelpDesk posts separate notifications for planned maintenance work. StatusGator will notify subscribers when HelpDesk enters a pre-planned maintenance window, keeping you up to date.
When HelpDesk posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When HelpDesk has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because HelpDesk has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for HelpDesk outages by signing up now!
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