Is Zendesk down?
Current Zendesk status is UP

We checked the official Zendesk Status Page 2 min. 19 sec. ago. Learn more
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Recent Zendesk Outages and Issues

Follow the recent outages and downtime for Zendesk in the table below.

Start Time

Type

Length

Message

Details

May 24, 2024 18:56 UTC

DOWN

about 1 hour

[Sell] Email Disconnections

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Start Time

May 24, 2024 18:56 UTC

Type DOWN
Affected Components

Sell - Email Service

Message

[Sell] Email Disconnections

Details

We are investigating reports of Sell emails disconnecting, preventing use of the email integration. More information to follow shortly.

May 14, 2024 09:21 UTC

WARN

about 3 hours

Ticket Views partial degradation

See more
Start Time

May 14, 2024 09:21 UTC

Type WARN
Affected Components

Support - Ticketing

Support - Views

Support - Macros

Support - Triggers & Automations

Support - SLAs

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Support - Misc

Support - API

Support - Apps

Support - Apps Marketplace

Support - Search

Support - Email

Support - Chat (via Support)

Support - Talk (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Agent Experience

Support - Social Channels

Support - Sunco (via Support)

Message

Ticket Views partial degradation

Details

We are currently investigating reports of Support Views not loading properly for customers using the Firefox browser. A possible workaround is to use Chrome instead or update Firefox to the latest version in the meantime. We will provide another update when we have more information

May 07, 2024 05:16 UTC

WARN

about 8 hours

Zendesk Support- ticket search function is not working for agents

See more
Start Time

May 07, 2024 05:16 UTC

Type WARN
Affected Components

Support - Misc

Support - Triggers & Automations

Support - Apps

Support - Apps Marketplace

Support - Email

Support - Chat (via Support)

Support - Talk (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Agent Experience

Support - Macros

Support - Social Channels

Support - Sunco (via Support)

Support - Views

Support - SLAs

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Support - API

Message

Zendesk Support- ticket search function is not working for agents

Details

We have received reports of search issues in Support on multiple pods. Our team is investigating at the highest priority. More to come.

May 07, 2024 04:56 UTC

WARN

20 minutes

Zendesk support search function is not working for agents

See more
Start Time

May 07, 2024 04:56 UTC

Type WARN
Affected Components

Support - Misc

Support - Ticketing

Support - Triggers & Automations

Support - Apps

Support - Apps Marketplace

Support - Search

Support - Email

Support - Chat (via Support)

Support - Talk (via Support)

Support - Explore (via Support)

Support - Sell (via Support)

Support - Sunshine (via Support)

Support - Agent Workspace (via Support)

Support - Zendesk Advocacy Widget (via support)

Support - Agent Experience

Support - Macros

Support - Social Channels

Support - Sunco (via Support)

Support - Views

Support - SLAs

Support - Mobile Apps

Support - Support SDK

Support - Web Widget

Support - API

Message

Zendesk support search function is not working for agents

Details

We have received reports of search issues in Support on multiple pods. Our team is investigating at the highest priority. More to come.

May 02, 2024 14:36 UTC

DOWN

10 minutes

Issues with Sunshine Conversations and AW Messaging in Multiple pods

See more
Start Time

May 02, 2024 14:36 UTC

Type DOWN
Affected Components

Support - Sell (via Support)

Support - Sunshine (via Support)

Chat - Chat Widget

Chat - Static Assets

Chat - Mobile Apps

Chat - Chat SDK

Chat - Misc

Chat - API

Chat - Chat Conversation API

Chat - Zendesk Advocacy Widget (via chat)

Talk - Inbound Calls

Talk - Outbound Calls

Talk - Call Recordings / Transcriptions

Talk - Zendesk Advocacy Widget (via talk)

Talk - Call Greetings

Talk - Talk Settings

Talk - Digital Calls

Sell - Voice Service

Sell - Search Service

Support - Apps Marketplace

Support - Search

Support - Email

Support - Chat (via Support)

Support - Talk (via Support)

Support - Explore (via Support)

Support - Agent Workspace (via Support)

Guide - Articles / Knowledge Base

Guide - Community

Guide - Misc

Guide - API

Guide - Search

Guide - Zendesk Advocacy Widget (via guide)

Guide - Requests / Request Form

Chat - Dashboard

Talk - Misc

Talk - API

Sell - Email Service

Sell - Data Import Service

Sell - Misc

Sell - Web Interface

Talk - Text Messages

Support - SLAs

Support - Mobile Apps

Support - Support SDK

Support - Zendesk Advocacy Widget (via support)

Support - Agent Experience

Support - Macros

Support - Social Channels

Sell - Apps

Sell - Apps Marketplace

Sell - Zendesk Advocacy Widget (via sell)

Sell - API

Support - Ticketing

Support - Views

Support - Triggers & Automations

Support - Misc

Support - API

Support - Web Widget

Support - Apps

Sell - Mobile Synchronization

Support - Sunco (via Support)

Message

Issues with Sunshine Conversations and AW Messaging in Multiple pods

Details

We’re actively working to address the general slowness and Internal Server Errors impacting several products due to this ongoing service incident, which affects customers in all Pods. We appreciate your patience. Next update in 30 min.

2024-05-24 20:18:13 UTC UTC

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2024-05-24 20:18:13 UTC UTC

STATUS

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2024-05-24 20:18:13 UTC UTC

STATUS

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2024-05-24 20:18:13 UTC UTC

STATUS

? minutes

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2024-05-24 20:18:13 UTC UTC

STATUS

? minutes

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StatusGator has over 7 years of Zendesk status history.

Zendesk Components and Services

View details of the current Zendesk status below.

Name

Status

Details

Zendesk Admin Center

UP See more

Zendesk Admin function

UP See more

Zendesk Advocacy Widget (via chat)

UP See more

Zendesk Advocacy Widget (via explore)

UP See more

Zendesk Advocacy Widget (via guide)

UP See more

Zendesk Advocacy Widget (via sell)

UP See more

Zendesk Advocacy Widget (via support)

UP See more

Zendesk Advocacy Widget (via talk)

UP See more

Zendesk Agent Experience

UP See more

Zendesk Agent Workspace (via Support)

UP See more

Zendesk Answer Bot

UP See more

Zendesk API

UP See more

Zendesk API Dashboard

UP See more

Zendesk App

UP See more

Zendesk Apps

UP See more

Zendesk Apps Marketplace

UP See more

Zendesk Articles / Knowledge Base

UP See more

Zendesk AWS Eventbridge Connector

UP See more

Zendesk Billing

UP See more

Zendesk Call Greetings

UP See more

Zendesk Call Recordings / Transcriptions

UP See more

Zendesk Chat Conversation API

UP See more

Zendesk Chat SDK

UP See more

Zendesk Chat (via Support)

UP See more

Zendesk Chat Widget

UP See more

Zendesk Community

UP See more

Zendesk Core API & Webhooks

UP See more

Zendesk Custom Objects

UP See more

Zendesk Dashboard

UP See more

Zendesk Dashboard Scheduling & Sharing

UP See more

Zendesk Data Exploration & Visualization

UP See more

Zendesk Data Extraction & Transformation

UP See more

Zendesk Data Import Service

UP See more

Zendesk Developer Portal

UP See more

Zendesk Digital Calls

UP See more

Zendesk Email

UP See more

Zendesk Email Service

UP See more

Zendesk Events and Profiles

UP See more

Zendesk Explore (via Support)

UP See more

Zendesk Forecast

UP See more

Zendesk Hosted WhatsApp API Clients

UP See more

Zendesk Inbound Calls

UP See more

Zendesk Incremental Ticket & Event Export API

UP See more

Zendesk Insights / GoodData

UP See more

Zendesk Live Data Streaming

UP See more

Zendesk Macros

UP See more

Zendesk Marketplace

UP See more

Zendesk Misc

UP See more

Zendesk Mobile Apps

UP See more

Zendesk Mobile Synchronization

UP See more

Zendesk Outbound Calls

UP See more

Zendesk Reporting

UP See more

Zendesk Requests / Request Form

UP See more

Zendesk Sandbox

UP See more

Zendesk Schedule

UP See more

Zendesk SDKs

UP See more

Zendesk Search

UP See more

Zendesk Search Service

UP See more

Zendesk Sell (via Support)

UP See more

Zendesk SLAs

UP See more

Zendesk Social Channels

UP See more

Zendesk Static Assets

UP See more

Zendesk Sunco (via Support)

UP See more

Zendesk Sunshine (via Support)

UP See more

Zendesk Support SDK

UP See more

Zendesk Talk Settings

UP See more

Zendesk Talk (via Support)

UP See more

Zendesk Text Messages

UP See more

Zendesk Third-Party Channels

UP See more

Zendesk Ticketing

UP See more

Zendesk Time & Attendance

UP See more

Zendesk Triggers & Automations

UP See more

Zendesk Views

UP See more

Zendesk Voice Service

UP See more

Zendesk Webhooks

UP See more

Zendesk Web Interface

UP See more

Zendesk Web Widget

UP See more

Zendesk ZIS (Zendesk Integration Services)

UP See more

1 status change in the last 24 hours

Zendesk status, last 24 hours:

9:00 PM
3:00 AM
9:00 AM
3:00 PM
9:00 PM
9:00 PM
9:00 AM
9:00 PM
  • Up: 23 hours

  • Warn: 0 minutes

  • Down: 1 hour

Instant enriched data from
3,590 status pages

About Our Zendesk Status Page Integration

Zendesk is a CRM solution that StatusGator has been monitoring since January 2017. Over the past over 7 years, we have collected data on on more than 10,162 outages that affected Zendesk users. When Zendesk publishes downtime on their status page, they do so across 93 components and 10 groups using 3 different statuses: up, warn, and down which we use to provide granular uptime metrics and notifications.

More than 500 StatusGator users monitor Zendesk to get notified when it's down or has an outage. This makes it one of the most popular crm services monitored on our platform. We've sent more than 182,500 notifications to our users about Zendesk incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Zendesk is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Zendesk is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Zendesk does not post separate notifications for planned maintenance work so we are unable to send notifications when maintenance windows begin. If you need Zendesk maintenance notifications, please email us.

Zendesk does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Zendesk maintenance events into your unified calendar.

When Zendesk posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Zendesk has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Zendesk has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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