Is Kustomer Knowledge base down?
Current Kustomer Knowledge base status is UP

We checked the official Kustomer Knowledge base Status Page 39 sec. ago. Learn more
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Recent Kustomer Knowledge base Outages and Issues

Follow the recent outages and downtime for Kustomer Knowledge base in the table below.

Start Time

Type

Length

Message

Details

July 20, 2023 16:48 UTC

WARN

5 minutes

Knowledge Base Forms 502 Errors Prod 2

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Start Time

July 20, 2023 16:48 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Forms 502 Errors Prod 2

Details

Investigating - Kustomer is investigating an event affecting Knowledge Base Forms that may cause 502 errors for those forms. Our team is currently investigating this issue. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns. Jul 20, 2023 - 12:44 EDT

November 22, 2022 12:48 UTC

WARN

5 minutes

Knowledge Base Latency (prod 2)

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Start Time

November 22, 2022 12:48 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Latency (prod 2)

Details

Identified - Kustomer has identified an event affecting Knowledge Bases pages in prod 2 that may cause Knowledge base pages to have increased load times or return 502 or 504 errors. Our team is currently working to design and implement a resolution. Please expect further updates within the next 3 hours and reach out to support at support@kustomer.com if you have additional questions or concerns Nov 22, 2022 - 07:10 EST

November 22, 2022 11:54 UTC

WARN

about 1 hour

Knowledge Base Latency (prod 2)

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Start Time

November 22, 2022 11:54 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Latency (prod 2)

Details

Investigating - Kustomer is aware of an event affecting knowledge base pages in prod 2 that may cause knowledge base pages to return 502 or 504 errors or load very slowly. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns. Nov 22, 2022 - 06:54 EST

November 08, 2022 22:13 UTC

DOWN

less than a minute

Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2

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Start Time

November 08, 2022 22:13 UTC

Type DOWN
Affected Components

Prod2 (EU) - Knowledge base

Prod1 (US) - Knowledge base

Message

Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2

Details

Update - Kustomer is aware of an event affecting Knowledge Bases on a custom domain that may cause 502 Error within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. If you need to access your KB you can do so by clicking on the internal link in Knowledge Base -> Configurations and then under the Internal KB domain section.Please expect further updates within 30 minutes and reach out to support at support@kustomer.com or over chat if you have additional questions or concerns. Nov 08, 2022 - 17:12 EST

November 08, 2022 22:13 UTC

DOWN

30 minutes

Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2

See more
Start Time

November 08, 2022 22:13 UTC

Type DOWN
Affected Components

Prod2 (EU) - Knowledge base

Prod1 (US) - Knowledge base

Message

Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2

Details

Update - Kustomer is aware of an event affecting Knowledge Bases on a custom domain that may cause 502 Error within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. If you need to access your KB you can do so by clicking on the internal link in Knowledge Base -> Configurations and then under the Internal KB domain section.Please expect further updates within 30 minutes and reach out to support at support@kustomer.com or over chat if you have additional questions or concerns. Nov 08, 2022 - 17:12 EST

2023-07-24 03:39:18 UTC UTC

STATUS

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2023-07-24 03:39:18 UTC UTC

STATUS

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2023-07-24 03:39:18 UTC UTC

STATUS

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2023-07-24 03:39:18 UTC UTC

STATUS

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2023-07-24 03:39:18 UTC UTC

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Sign Up for More Kustomer Knowledge base History

StatusGator has over 2 years of Kustomer Knowledge base status history.

No outages or status changes in the last 24 hours

Kustomer Knowledge base status, last 24 hours:

4:00 AM
10:00 AM
4:00 PM
10:00 PM
4:00 AM
4:00 AM
4:00 PM
4:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Kustomer Knowledge base Outage and Status History

We've been monitoring Kustomer Knowledge base outages since December 2, 2020.
Here's the history of service outages we've observed from the Kustomer Knowledge base Status Page:

June 2023

May 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
2,850 status pages

About Our Kustomer Workflow Status Page Integration

Kustomer Workflow is a Sales solution that StatusGator has been monitoring since December 2020. Over the past almost 3 years, we have collected data on on more than 414 outages that affected Kustomer Workflow users. When Kustomer Workflow publishes downtime on their status page, they do so across 44 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Kustomer Workflow to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular sales services monitored on our platform. We've sent more than 1,100 notifications to our users about Kustomer Workflow incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Kustomer Workflow is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Kustomer Workflow is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Kustomer Workflow posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer Workflow enters a pre-planned maintenance window, keeping you up to date.

Since Kustomer Workflow publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Kustomer Workflow posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Kustomer Workflow has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Kustomer Workflow has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is Kustomer Knowledge base down today?

According to its status page Kustomer Knowledge base is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when Kustomer Knowledge base is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if Kustomer Knowledge base is having issues?

There are two main options: You can check the Kustomer Knowledge base status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

Kustomer Knowledge base status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the Kustomer Knowledge base status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting Kustomer Knowledge base customer support while checking everything on your side. You can also try Tweeting at them via @kustomer on Twitter. Or visit their official status page or website:

Where do you get the official Kustomer Knowledge base status?

We use the official Kustomer Knowledge base status page. Here are links to their status page and other helpful links.

Kustomer Knowledge base Down?

Are you experiencing issues with Kustomer Knowledge base? Sign up to receive notifications when Kustomer Knowledge base publishes outages.

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