Is Kustomer Knowledge base down?
Current Kustomer Knowledge base status is UP

We checked the official Kustomer Knowledge base Status Page 3 min. 13 sec. ago. Learn more
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Recent Kustomer Knowledge base Outages and Issues

Follow the recent outages and downtime for Kustomer Knowledge base in the table below.

Start Time

Type

Length

Message

Details

July 20, 2023 16:48 UTC

WARN

5 minutes

Knowledge Base Forms 502 Errors Prod 2

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Start Time

July 20, 2023 16:48 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Forms 502 Errors Prod 2

Details

Investigating - Kustomer is investigating an event affecting Knowledge Base Forms that may cause 502 errors for those forms. Our team is currently investigating this issue. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns. Jul 20, 2023 - 12:44 EDT

November 22, 2022 12:48 UTC

WARN

5 minutes

Knowledge Base Latency (prod 2)

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Start Time

November 22, 2022 12:48 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Latency (prod 2)

Details

Identified - Kustomer has identified an event affecting Knowledge Bases pages in prod 2 that may cause Knowledge base pages to have increased load times or return 502 or 504 errors. Our team is currently working to design and implement a resolution. Please expect further updates within the next 3 hours and reach out to support at support@kustomer.com if you have additional questions or concerns Nov 22, 2022 - 07:10 EST

November 22, 2022 11:54 UTC

WARN

about 1 hour

Knowledge Base Latency (prod 2)

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Start Time

November 22, 2022 11:54 UTC

Type WARN
Affected Components

Prod2 (EU) - Knowledge base

Message

Knowledge Base Latency (prod 2)

Details

Investigating - Kustomer is aware of an event affecting knowledge base pages in prod 2 that may cause knowledge base pages to return 502 or 504 errors or load very slowly. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns. Nov 22, 2022 - 06:54 EST

November 08, 2022 22:13 UTC

DOWN

less than a minute

Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2

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Start Time

November 08, 2022 22:13 UTC

Type DOWN
Affected Components

Prod2 (EU) - Knowledge base

Prod1 (US) - Knowledge base

Message

Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2

Details

Update - Kustomer is aware of an event affecting Knowledge Bases on a custom domain that may cause 502 Error within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. If you need to access your KB you can do so by clicking on the internal link in Knowledge Base -> Configurations and then under the Internal KB domain section.Please expect further updates within 30 minutes and reach out to support at support@kustomer.com or over chat if you have additional questions or concerns. Nov 08, 2022 - 17:12 EST

November 08, 2022 22:13 UTC

DOWN

30 minutes

Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2

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Start Time

November 08, 2022 22:13 UTC

Type DOWN
Affected Components

Prod2 (EU) - Knowledge base

Prod1 (US) - Knowledge base

Message

Knowledge Base Custom Domains Throwing 502 Error Prod 1 and Prod 2

Details

Update - Kustomer is aware of an event affecting Knowledge Bases on a custom domain that may cause 502 Error within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. If you need to access your KB you can do so by clicking on the internal link in Knowledge Base -> Configurations and then under the Internal KB domain section.Please expect further updates within 30 minutes and reach out to support at support@kustomer.com or over chat if you have additional questions or concerns. Nov 08, 2022 - 17:12 EST

2024-04-04 17:41:17 UTC UTC

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2024-04-04 17:41:17 UTC UTC

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2024-04-04 17:41:17 UTC UTC

STATUS

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2024-04-04 17:41:17 UTC UTC

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2024-04-04 17:41:17 UTC UTC

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Sign Up for More Kustomer Knowledge base History

StatusGator has over 3 years of Kustomer Knowledge base status history.

No outages or status changes in the last 24 hours

Kustomer Knowledge base status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Kustomer Knowledge base Outage and Status History

We've been monitoring Kustomer Knowledge base outages since December 2, 2020.
Here's the history of service outages we've observed from the Kustomer Knowledge base Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Kustomer Knowledge base Status Page Integration

Kustomer Knowledge base is a Sales solution that StatusGator has been monitoring since December 2020. Over the past over 3 years, we have collected data on on more than 428 outages that affected Kustomer Knowledge base users. When Kustomer Knowledge base publishes downtime on their status page, they do so across 45 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Kustomer Knowledge base to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular sales services monitored on our platform. We've sent more than 1,200 notifications to our users about Kustomer Knowledge base incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Kustomer Knowledge base is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Kustomer Knowledge base is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Kustomer Knowledge base posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Kustomer Knowledge base enters a pre-planned maintenance window, keeping you up to date.

Since Kustomer Knowledge base publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Kustomer Knowledge base posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Kustomer Knowledge base has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Kustomer Knowledge base has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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