McGraw Hill Education Outage History

McGraw Hill Education's School K-12: Tools / Assessments experienced a brief degradation starting at 2:36 PM UTC. Users may have encountered intermittent access or slower performance for the K-12 tools and assessments during the incident. The service returned to normal by 3:31 PM UTC, a duration of about 55 minutes. During the incident, the provider published 2 status updates—first noting a degraded state and later confirming restoration of the tools.

From May 13, 2025 11:46 PM UTC to May 14, 2025 3:01 AM UTC, McGraw Hill Education experienced intermittent issues affecting access to assignments on Connect (Assignment and Assessment System) and McGraw Hill GO Assessment. Users reported difficulties viewing or submitting assignments, with the impact affecting learners and educators trying to use the Connect and GO platforms. The outage lasted about 3 hours and 15 minutes and was reflected in multiple regional reports across the United States.

McGraw Hill Education reported a temporary disruption in access to assignments on the Connect platform, affecting students and instructors who could not open or submit assignments. The issue was isolated to the Higher Education - Connect / Assignment and Assessment System. The outage began at Apr 21, 2025 11:06 PM UTC with the status transitioning to a warning state as engineers investigated the problem, and it was resolved by Apr 22, 2025 12:01 AM UTC after about 55 minutes. The provider issued two official status updates during the incident. User reports came from multiple locations in the United States, indicating regional impact rather than a global outage and suggesting impact across classrooms and course workflows.

McGraw Hill Education carried out scheduled maintenance on the Higher Education - Create platform. Create services were temporarily unavailable during the window as updates were applied to improve performance and reliability. The maintenance window ran from 9:00 PM EDT on March 28, 2025 to about 1:00 AM EDT on March 29, 2025 (roughly four hours). The corresponding UTC times were Mar 29, 2025 1:00 AM UTC to Mar 29, 2025 5:00 AM UTC.

The impact was limited to the Create component (Higher Education - Create / Create). The provider posted two official status updates during the incident and confirmed restoration of services after the maintenance, with status returning to normal by Mar 29, 2025 7:01 AM UTC.

An intermittent login issue affected my.mheducation.com within School K-12 Tools, causing login failures for some users. The outage began on 4:41 PM UTC and lasted about 30 minutes.

McGraw Hill Education issued two status updates during the incident, and login access was restored by 5:11 PM UTC.

McGraw Hill Education SIMnet experienced a brief outage affecting Higher Education users. The SIMnet / SIMnet component went down at Mar 11, 2025 1:11 PM UTC and was restored by Mar 11, 2025 1:41 PM UTC, lasting about 30 minutes. The provider issued two status updates during the incident, first acknowledging the interruption and later confirming restoration. The issue appeared isolated to SIMnet and did not indicate broader impacts across other McGraw Hill Education services.