McGraw Hill Education outage history

Users attempting to access Actively Learn within McGraw Hill Education's School K-12 platform encountered errors starting at 4:01 PM UTC, with the Achieve3000 / ActivelyLearn component experiencing degraded access for a portion of users. The issue persisted for about forty minutes before services returned to normal, with the component resuming full operation by 4:41 PM UTC. McGraw Hill Education acknowledged the disruption, stating they were aware of the issue and actively investigating to restore normal functionality and would provide additional updates as they became available.

A partial outage affected McGraw Hill Education, with users reporting login issues, problems launching classes, and course content not loading across some platforms. Some class links returned unauthorized access messages and a subset of courses appeared unavailable. An early warning signal was triggered when users reported course content not loading around 5:34 PM UTC, lasting until 5:38 PM UTC. StatusGator detected the issue at Aug 19, 2026 5:34 PM UTC, roughly 29 minutes before the official acknowledgement.

McGraw Hill Education reports intermittent loading issues for Integrated Excel within ALEKS Question Bank assignments, starting around 4:21 PM UTC. The problem affects a subset of users and has persisted as engineers work with their technology partner, Microsoft, to identify the root cause and restore normal functionality. Through 12:36 AM UTC the updates describe the issue as intermittent and continuing, with no final resolution in sight.

The impact centers on the Integrated Excel component in ALEKS, which can disrupt assignment creation and submission for instructors and students. McGraw Hill Education has indicated ongoing investigation and remediation efforts as teams coordinate with Microsoft to resolve the intermittent loading problems and return ALEKS to full operation.

Students attempting Proctorio-enabled assignments in McGraw Hill Connect encountered loading problems that prevented them from starting work. The issue affected the Higher Education - Connect / Proctored Exams component, with users reporting being stuck on the Proctorio loading screen. The incident began around 5:46 PM UTC and McGraw Hill’s status updates show the team actively investigating the root cause with Proctorio.

A subsequent update noted that the problem also affected Integrated Excel questions within Question Bank assignments. That component briefly moved to up around 7:16 PM UTC, indicating a partial recovery for that piece while other parts remained impacted. The situation continued to evolve with ongoing investigation and communication, and as of 2:06 AM UTC the overall incident remained unresolved. User reports during the event were limited but documented symptoms included Excel questions failing to load and Proctorio not launching as expected.

Users of McGraw Hill Connect were intermittently unable to load Integrated Excel questions within Question Bank assignments, starting at 3:36 PM UTC. The problem affected a subset of users and could prevent assignments from loading, delaying work across multiple chapters. In addition, Proctorio-enabled assignments occasionally stalled on the Proctorio loading screen, preventing students from starting their work. Proctorio-related loading issues appeared to be resolved by 7:16 PM UTC when the Proctored Exams component moved to up, but the Excel loading problem persisted for some users. The incident remained under investigation through the evening, with the last update showing the Excel issue still in scope at 11:56 PM UTC.

During a brief incident, McGraw Hill International / Test Value experienced degraded performance for a few minutes. The issue began at 3:11 PM UTC and was resolved by 3:16 PM UTC, with the service returning to normal afterward. The problem was isolated to that component and did not indicate broader outages across McGraw Hill Education services. Status updates described a temporary degraded performance, and normal operation resumed quickly.

An extended outage disrupted McGraw Hill Education platforms across School K-12 OpenLearning titles and the Higher Education Connect suite, affecting tools such as Reveal Math, Redbird, AP Open Learning Titles, Arrive Math, Illustrative Math, Impact Social Studies, Inspire Science, and a broad set of Higher Education components including Assignment and Assessment System, ChemDraw, Chemistry Algorithmic Questions (LSI), Electronic Health Records Tool, Excel Tools Service, Login/Registration/Purchase, McGraw Hill eBook, Media Services, Physiology Interactive Lab Simulations (PhILS), Proctored Exams, Quest: Journey Through the Lifespan, SmartBook, and Writing Assignment. Users reported being unable to load dashboards, access courses, or complete logins, with several experiences stuck on loading screens. The outage started at 10:47 AM UTC and affected users across multiple US-based schools and districts for much of the day.

McGraw Hill Education performed planned maintenance on the Higher Education - Connect / NutriCalc Plus production environment. The maintenance window was scheduled to run from 12:00 AM to 6:00 AM ET on July 13, 2026, to improve reliability and security. The affected component transitioned from up to maintenance at 4:01 AM UTC, with activities expected to complete as the window progressed, and it returned to the up state by 10:01 AM UTC.

McGraw Hill Education has scheduled maintenance for its production environment on Monday, July 13, 2026. The maintenance window is from 4:00 AM UTC to 10:00 AM UTC, corresponding to 12:00 AM–6:00 AM ET. During this period, NCP may be intermittently unavailable as maintenance activities are completed. The affected components include School K-12: Tools / Access Manager, School K-12: Tools / my.mheducation.com, and Higher Education - LMS Integrations / MH Campus.

McGraw Hill Education’s Higher Education - Connect / Virtual Labs experienced a partial outage that prevented access to or completion of certain Virtual Lab assignments. The impact was felt by students and instructors relying on Virtual Labs for coursework. The issue first appeared in user reports around 4:15 PM UTC, and the status page began listing a degraded condition for Virtual Labs at 5:26 PM UTC as engineers investigated and worked to restore normal functionality.

Throughout the event, McGraw Hill Education provided regular updates on its status page, acknowledging the disruption and communicating that the engineering teams were actively working to resolve the problem. The service began to recover later in the window, with the Virtual Labs component returning to normal around 6:41 PM UTC. The overall impact was limited to Virtual Lab access and assignment completion, with user reports remaining limited in volume and no broader outages reported.