PayPal Outage History

PayPal's Homepage in Production experienced a system issue that degraded access for users in North America, with some unable to load the homepage or sign in. The PayPal status page began reporting an issue around Jan 30, 2025 5:12 PM UTC and flagged it as a degraded condition at Jan 30, 2025 5:14 PM UTC, before the service returned to normal by 6:29 PM UTC. The incident generated two official updates and primarily affected the Homepage / PayPal component in Production. User-reported activity tracked a mid-afternoon pattern across North America, indicating a broad but not universal impact.

The PayPal website experienced a brief loading issue beginning at 4:44 PM UTC and lasting until 4:57 PM UTC. StatusGator detected the issue at Jan 30, 2025 4:44 PM UTC, ahead of any PayPal status page updates. Users reported being unable to load PayPal pages, with some seeing non-functional content or error messages. The incident appears to have been short, affecting a broad set of users across multiple locations.

There were no official status updates published by PayPal during the event. Reports came from multiple locations, including the United States (e.g., Florida, Arizona, North Carolina) and Malta, indicating a geographically dispersed impact for a brief period.

PayPal's Xoom service experienced a global disruption affecting transfers initiated on the Xoom platform. Users reported errors when attempting to initiate transfers, and some were unable to complete transactions. The issue appeared to impact Xoom users worldwide, disrupting outbound money transfers.

The PayPal login and account-access outage began at 4:01 PM UTC and was resolved by 6:34 PM UTC, lasting about 2 hours and 33 minutes. Users reported being unable to log in or access PayPal services, with errors during sign-in and password changes. The issue appears to be DNS-related, tied to NXDOMAIN failures that affected authentication across multiple regions.

StatusGator detected the NXDOMAIN-related issues at Jan 28, 2025 4:01 PM UTC, ahead of any PayPal acknowledgment. There were no official status updates published by PayPal during the incident.

PayPal's Xoom platform experienced a global issue affecting transfers. The problem began around Jan 18, 2025 1:48 AM UTC with transfer attempts failing, and the status page later noted an initial notification at Jan 18, 2025 1:53 AM UTC. The service returned to normal by Jan 18, 2025 2:13 AM UTC after about 25 minutes of degraded operation. Two official status updates were posted during the incident, as Xoom showed degraded performance before full recovery. Global users reported errors when attempting to initiate transfers and, in some cases, authentication errors.