PayPal outage history

PayPal reported degraded performance affecting PayPal Checkout and customer checkout experiences on a global scale. The issue appeared to center on the Enterprise Solutions (Braintree) GraphQL API, with an initial notification issued at 8:59 PM UTC as teams began investigating the disruption. Merchants and shoppers may have faced delays or failures during checkout while the incident was under review.

PayPal's Venmo / Venmo Payments component briefly degraded, with potential delays or failures for Venmo transactions. Impact began at 12:09 AM UTC and was resolved by 12:18 AM UTC, a span of about ten minutes. Official updates show the Venmo / Venmo Payments component moved to a degraded state and then returned to normal, with no broader PayPal services affected.

PayPal users attempting refunds, payments, authorizations, captures, and new orders faced degraded performance across PayPal's transaction processing. The issue affected the Pay with PayPal Integration and Gateway API under PayPal Enterprise Solutions (Braintree), with global reach spanning the United States, Canada, Europe, and APAC. Official updates described degraded performance across multiple transaction types, and the impact was felt across regions worldwide. The incident began with an initial notice and was resolved after a short window of disruption.

Users across the globe faced degraded PayPal services affecting refunds, payments, and authorizations, including Pay with PayPal Integration. The disruption began at 5:38 AM UTC and impacted PayPal REST APIs for Orders, Captures, Refunds, Payments, and Authorizations, as well as Braintree transaction processing across regions worldwide. Users reported difficulties completing transfers and payments, with symptoms like 'no workie' and 'Can’t transfer money' from locations including Port Angeles and Los Angeles.

PayPal's status updates indicated ongoing mitigation, with the issue marked as resolved by 6:09 AM UTC and full restoration observed by 6:18 AM UTC. The degradation touched multiple components across global regions—including United States, Canadian, European, and APAC transaction processing, Gateway API, and REST APIs for Orders, Captures, Refunds, Payments, and Authorizations—leading to a broad but partial impact on user transactions.

Customers attempting to complete PayPal payments in merchant native mobile apps that use the in‑app web view faced a degraded checkout experience. Some users reported login problems or page errors that returned them to the merchant during payment, with issues observed globally and affecting the Online Checkout / Express Checkout flow.

PayPal's Account / Withdrawals experienced degraded performance beginning around 1:43 PM UTC. The PayPal status page posted an initial notification at 2:39 PM UTC describing a degraded Withdrawals service in the EMEA region. Users reported being unable to withdraw funds and transfers remaining pending, with several cases where bank transfers were stuck or instant withdrawals did not complete. The disruption appeared regional to EMEA and affected withdrawal-related flows for PayPal customers during the period.

The issue was listed as resolved at 4:58 PM UTC; services gradually returned to normal and the component moved to up by 7:13 AM UTC. During the incident, activity patterns from user reports indicated a measurable interruption in withdrawal operations across the region until resolution.

PayPal experienced a disruption affecting TZ6 merchant reporting for accounts in the APAC region, causing delays and incomplete TZ6 reports for users generating or reviewing these reports. Impact began around 5:08 AM UTC and persisted into the morning as teams worked to restore reporting.

Impact began around Jul 10, 2026 6:48 AM UTC as PayPal flagged issues affecting Braintree and Hyperwallet, with Europe experiencing batch processing delays. PayPal balances remained unaffected, but fund settlements for Braintree were delayed across US regions, and users in Europe saw processing in progress. Across North America, Europe, and Australia, customers reported login difficulties, issues signing in, and problems completing checkout or payments.

The PayPal production environment experienced a global issue impacting Webhooks and Notifications, with APAC Braintree Transaction Processing also affected. Customers encountered issues with payments and related workflows, including service unavailability messages and pages failing to load in some cases. The incident affected two primary components: Webhooks/Notifications (global) and APAC Braintree Transaction Processing, and was observed across multiple regions.

Timeline and response: The outage began on Feb 18, 2026 2:28 PM UTC. PayPal issued four official status updates during the event. A partial recovery for Webhooks/Notifications was observed by 11:58 PM UTC, with ongoing mitigations and improvements. The issue progressed to full restoration by 5:08 PM UTC. The incident lasted roughly 1 day, 2 hours, and 40 minutes, with user reports spanning multiple regions including the United States, United Kingdom, Australia, and South Africa indicating broad though incomplete availability during the event.

A brief outage impacted Venmo Crypto services, Venmo Credit Card, and Venmo QRC open-wallet in production, primarily in North America. The incident began with an initial notification at 3:28 AM UTC and lasted about 26 minutes, with services restored by 3:54 AM UTC. PayPal issued two status updates during the incident as engineers worked to resolve the issue, and the affected Venmo components returned to normal after the incident.