Portnox Outage History

Portnox conducted a scheduled maintenance window for Portnox Cloud Update 2025.01, impacting roughly 20 components across Americas and Europe. Affected areas included API, Portal, Authentication Services (RADIUS and Captive Portal), Device Data Collectors, Directory Synchronization, MFA, Alerting Services, and Azure infrastructure. The maintenance began at 4:56 AM UTC and lasted approximately 3 hours, with services expected to resume to normal operation after 7:56 AM UTC. Portnox’s status page indicated the maintenance in progress during the window.

Portnox conducted a scheduled maintenance window to perform an ADBroker upgrade, impacting America / Directory Synchronization Services and Europe / Directory Synchronization Services. The maintenance began at Jan 16, 2025 5:01 AM UTC and lasted about one hour, ending at Jan 16, 2025 6:01 AM UTC. The Portnox status page indicated the upgrade activity, and two official status updates were posted during the window. Services were restored to normal after the maintenance completed.

Portnox ran a scheduled maintenance window affecting about 20 components across the Americas and Europe. The official update labeled it Routine Maintenance and noted updates would be provided as necessary. Affected components included America / Device Data Collectors, America / Authentication Services (Captive Portal), America / AgentP Enrollment Services, America / Multi Factor Authentication Services, America / Directory Synchronization Services, America / Alerting Services, America / API, America / Azure infrastructure, America / Authentication Services (RADIUS), Europe / Portal, Europe / Authentication Services (RADIUS), Europe / Authentication Services (Captive Portal), Europe / AgentP Enrollment Services, Europe / Device Data Collectors, Europe / Multi Factor Authentication Services, Europe / Directory Synchronization Services, Europe / Alerting Services, Europe / API, Europe / Azure infrastructure, and America / Portal were placed into maintenance.