PowerSchool Outage History

PowerSchool carried out a short maintenance window for the MyPowerHub service as part of the 26.1.0.0 release. The maintenance began at Jan 8, 2026 1:02 AM UTC and concluded at Jan 8, 2026 1:07 AM UTC, with the component transitioning from maintenance back to normal at the end. The provider posted two status updates during the incident to communicate the ongoing maintenance and its completion.

PowerSchool SIS experienced a brief outage affecting a subset of users. The incident began when PowerSchool SIS was listed as degraded at 3:12 PM UTC and was resolved about 20 minutes later at 3:32 PM UTC, according to the PowerSchool status page which issued two updates during the incident. Users attempting to access PowerSchool SIS reported difficulties during the window, with services briefly unavailable or partially functional. PowerSchool confirmed the issue and communicated ongoing monitoring and resolution progress via their status updates; the service has since returned to normal.

PowerSchool SIS underwent a scheduled maintenance window to upgrade to Version 25.12.2.0. The maintenance began at Jan 4, 2026 2:02 AM UTC and completed at Jan 4, 2026 11:02 AM UTC, lasting about 9 hours. The service posted two official updates during the incident: a start-of-maintenance notice at Jan 4, 2026 2:02 AM UTC and a completion notice at Jan 4, 2026 11:02 AM UTC. Only the PowerSchool SIS component was affected as it entered maintenance mode during the upgrade; there were no user reports indicating disruption.

PowerSchool carried out scheduled OS patching for BusinessPlus Production Servers. The status page documented an in-progress maintenance window, beginning at Jan 3, 2026 7:02 AM UTC and ending at Jan 3, 2026 11:02 PM UTC, for a total duration of about 16 hours. The page indicated that updates would be provided as necessary during the window. The maintenance concluded with the service returning to normal operation.

PowerSchool conducted a scheduled maintenance across three components (Special Programs, PowerSchool eSchoolPlus SIS, and BusinessPlus) beginning at Dec 20, 2025 2:02 AM UTC. The work included Special Programs Version 25.12.0.0 upgrade, an upgrade of the PowerSchool eSchoolPlus SIS SQL servers, and OS patching for non-production BusinessPlus servers. The maintenance progressed through multiple updates and all components returned to service by Dec 20, 2025 8:02 PM UTC. Overall, PowerSchool posted six official status updates to communicate progress across the three components.

PowerSchool's SchoolMessenger Communicate experienced a partial outage affecting Safe arrival inbound calls for Canada customers. Calls failed and school communications were disrupted. The outage began at Dec 19, 2025 3:37 PM UTC and was resolved by Dec 19, 2025 4:57 PM UTC.

PowerSchool posted two status updates during the incident as teams investigated and mitigated the issue. The outage lasted about 1 hour and 20 minutes, with service returning to normal after the final update. The impact was localized to Canada and the affected component was SchoolMessenger Communicate; user reports during the event were limited, indicating a relatively contained disruption.

PowerSchool SIS underwent a scheduled maintenance window for a system upgrade, lasting about 9 hours from Dec 17, 2025 2:02 AM UTC to Dec 17, 2025 11:02 AM UTC. During this period, availability was limited and users may have encountered errors or intermittent access to the PowerSchool SIS. A user reported an error message at 3:03 AM UTC during the maintenance window.

The PowerSchool status page posted two updates during the incident, informing that maintenance was in progress and that services would be restored. The incident concluded with PowerSchool SIS returning to normal operation by Dec 17, 2025 11:02 AM UTC.

PowerSchool reported that Safe Arrival toll-free phone lines within SchoolMessenger Communicate were not working for Canada customers, causing issues for parents trying to report student absences by phone. Parents could still report absences via the mobile app or Web app during the outage. The incident began at Dec 15, 2025 2:32 PM UTC and was resolved by Dec 15, 2025 4:57 PM UTC, lasting about 2 hours and 25 minutes. The issue appeared localized to Canada and affected the SchoolMessenger Communicate component.

PowerSchool SIS underwent a scheduled maintenance window to upgrade to Version 25.12.1.0. The incident began at 2:02 AM UTC when PowerSchool SIS moved to maintenance, and the service remained in maintenance until 11:02 AM UTC, for a total duration of about 9 hours. During this window, users may have experienced temporary access limitations as the upgrade proceeded.

PowerSchool conducted a scheduled, multi-component maintenance window on 2025-12-13, performing upgrades across Cognos Reporting, PowerSchool eSchoolPlus SIS, eFinancePlus, BusinessPlus, and Special Programs. The window began at Dec 13, 2025 5:02 AM UTC and concluded at Dec 13, 2025 5:02 PM UTC, lasting about 12 hours. Upgrades included eFinancePlus Versions 22.4.52.0, 23.10.27.0 and 25.7.6.0 across the environment.

During the window, components transitioned to and from maintenance in stages. Cognos Reporting and PowerSchool eSchoolPlus SIS entered maintenance early and were restored by Dec 13, 2025 7:02 AM UTC; Special Programs entered maintenance around Dec 13, 2025 9:32 AM UTC and were brought back online by Dec 13, 2025 10:32 AM UTC; eFinancePlus was upgraded and fully restored by Dec 13, 2025 5:02 PM UTC. By the end of the window, all targeted components were back to normal operation.