PowerSchool outage history

PowerSchool SIS entered a scheduled maintenance window to complete OS patching, requiring a full VM restart. The maintenance began at 1:02 AM UTC and was completed by 10:02 AM UTC, with the service returning to normal after the restart. PowerSchool's status page indicated this was routine maintenance and that updates would be provided as necessary. No user reports were observed during the window, suggesting the impact was limited to the planned maintenance window and users were not affected outside of it.

PowerSchool's Performance Matters platform experienced degraded application performance starting around 3:12 PM UTC. Users saw slower response times and intermittent delays when using features, and data workflows in Assessment & Accountability were affected by delayed or outdated information, including assessment updates, student status changes, populations, and scores. In some cases, Baseball Card (BBCard) data loaded slowly or intermittently, impacting day-to-day use across the system.

PowerSchool SIS entered maintenance at 1:02 AM UTC and was returned to service by 10:02 AM UTC, spanning roughly nine hours. The PowerSchool SIS component was in maintenance during this period, and service was restored to full operation by the end of the window.

The status page indicates the component transitioned from maintenance back to up, marking the incident as resolved.

PowerSchool carried out a scheduled maintenance window affecting multiple core modules. At 4:02 AM UTC, eFinancePlus and PowerSchool eSchoolPlus SIS were placed into maintenance, which may have caused temporary unavailability for those services. By 6:02 AM UTC, BusinessPlus entered maintenance while PowerSchool eSchoolPlus SIS returned to operation. The maintenance continued with eFinancePlus moving to up by 4:02 PM UTC and BusinessPlus ultimately restored by 7:02 PM UTC. All components returned to normal by the end of the window, per the status updates from PowerSchool.

PowerSchool SIS entered maintenance during a scheduled window beginning at 1:02 AM UTC and returning to normal operation by 10:02 AM UTC, spanning roughly nine hours. The PowerSchool status updates show the SIS component transitioning from up to maintenance and back to up, indicating a planned maintenance event. With the system restored by the end of the window, there were no ongoing issues after the maintenance completed.

PowerSchool experienced an outage affecting Analytics & Insights (A&I), causing intermittent access and the inability for some users to view dashboards and reporting data. The disruption began at 4:42 PM UTC as Analytics & Insights entered a degraded state, and users may have seen dashboards fail to load or show incomplete reporting during the period.

PowerSchool's status updates indicated ongoing investigation and remediation. The service resumed normal operation later that evening, with Analytics & Insights returning to an accessible state by 7:07 PM UTC. The issue appeared limited to Analytics & Insights; other PowerSchool services were unaffected after the incident.

PowerSchool ran a short maintenance window impacting Document Cloud (US & Canada) and Document Management US/Canada. During this window, users could have experienced temporary limitations accessing these features.

The maintenance began at 7:02 PM UTC and concluded by 8:03 PM UTC. The affected components returned to normal after the window, with status restored to up.

PowerSchool Analytics & Insights experienced degraded performance beginning around 5:27 PM UTC, with slower response times and intermittent access for some features. Over the next day, Connected Intelligence also showed degraded performance as teams investigated platform health and customer impact, with issues affecting analytics and intelligence surfaces used by schools and districts.

On 4:08 AM UTC, PowerSchool eSchoolPlus SIS was placed into maintenance while engineers worked to stabilize the environment; components were restored gradually, with the SIS surface returning to up by 4:02 PM UTC. By 2:42 PM UTC both Connected Intelligence and Analytics & Insights had returned to normal operation, and monitoring continued for any reoccurrence.

A handful of user reports from the United States described site access issues, including several from South Carolina and Michigan, around the dates of the incident (e.g., 5:50 PM UTC and 12:39 PM UTC).

PowerSchool's Connected Intelligence (CI) and Analytics & Insights (A&I) experienced degraded performance across the platform, impacting workflows that rely on CI insights and analytics features. The issue began with CI degrading around 5:22 PM UTC and A&I showing degraded performance shortly after, around 5:27 PM UTC. The PowerSchool eSchoolPlus SIS component briefly entered maintenance during the early investigation as the team assessed scope and impact, with CI and A&I remaining affected as events unfolded over the next days.

The situation evolved with ongoing monitoring and updates through 25–26 September, as teams evaluated customer impact and platform health. The SIS component toggled between maintenance and up during this period, while CI and A&I continued to show degraded performance in some updates. By 28 September, CI and A&I were recovering, and the status updates indicated restoration to normal operation. User reports from the United States described pages not loading or inability to access the platform during the degraded periods, aligning with the service health discussions.

PowerSchool ran maintenance across two core services, MyPowerHub and Performance Matters, resulting in intermittent access for some users. The first maintenance window began at Sep 24, 2026 12:02 AM UTC when MyPowerHub entered maintenance, followed by a separate maintenance window for Performance Matters at 4:02 AM UTC. MyPowerHub came back online at 5:02 AM UTC, and Performance Matters was fully restored later at 10:32 AM UTC. User feedback remained limited, including a report from Atlanta around 3:54 AM UTC describing not responding.

Overall, this appears to be scheduled maintenance rather than a full outage, with services restored by late morning. Once the maintenance windows concluded, user experience returned to normal and there was no indication of widespread disruption.