Qualtrics Outage History

Qualtrics carried out scheduled maintenance on Discover Studio endpoints across multiple regions (US, Canada, UK, EU, ANZ, FedRAMP, and the general Endpoint). During the window these endpoints were placed into maintenance mode and temporarily unavailable while the work was performed. The maintenance began at Feb 3, 2025 1:01 AM UTC and concluded at Feb 3, 2025 3:01 AM UTC, lasting about 2 hours.

The provider issued 2 status updates during the incident, outlining the maintenance progress and the eventual restoration of services. All affected endpoints returned to normal operation by Feb 3, 2025 3:01 AM UTC.

Qualtrics experienced SSO login issues impacting sign-in and access to authenticated features for users in the Western US, Canada, and Eastern US regions. Access to surveys and dashboards requiring authentication could be disrupted. The issue began at Jan 29, 2025 8:46 PM UTC and was resolved by Jan 30, 2025 2:11 AM UTC, lasting about 5 hours and 25 minutes, with the Logins component identified as affected. The provider issued 2 status updates during the incident as they worked to investigate and restore services.

Qualtrics Discover Studio endpoints across multiple regions experienced a scheduled maintenance window, with access to dashboards potentially affected. The maintenance impacted 7 endpoints including US, UK, ANZ, FedRAMP, Canada, EU, and the general Discover Studio endpoint, leading to intermittent dashboard availability during the window. The outage began at 1:01 AM UTC and the maintenance window lasted approximately 2 hours and 1 minute, with services restored by 3:02 AM UTC.

The Qualtrics Discover Studio endpoint at cxstudio.clarabridge.net/dashboard experienced degraded performance beginning at Jan 23, 2025 6:47 PM UTC. Qualtrics listed this as Discover Degraded Performance and said the issue was under investigation. Access to Discover Studio dashboards could have been slower or intermittently unavailable during the incident, affecting the Discover Studio / Endpoint component.

The endpoint returned to normal at Jan 23, 2025 11:26 PM UTC after about 4 hours and 39 minutes. Qualtrics issued two status updates during the incident, documenting the investigation and subsequent recovery.

Qualtrics conducted a scheduled maintenance window affecting Discover Studio endpoints across multiple regions. A total of seven endpoints were listed as in maintenance, including the US, ANZ, FedRAMP, Canada, UK, and EU FRA1 endpoints, plus the general Discover Studio Endpoint. The maintenance began at 1:01 AM UTC and completed at 3:01 AM UTC, during which Discover Studio dashboards could be temporarily unavailable.

Qualtrics reported a regional issue affecting Session Replay in the Eastern US, causing some session recordings to fail to start for users in that region. The incident began on Jan 17, 2025 9:06 PM UTC and was resolved by Jan 17, 2025 11:56 PM UTC, lasting about 2 hours and 50 minutes. The problem impacted Website, App Insights, and Session Replay components, and Qualtrics issued two status updates during the incident as they investigated and then restored normal service.

Qualtrics experienced intermittent failures generating reporting dashboards in the Eastern US region. The Dashboards component was listed as degraded starting at 12:16 PM UTC, and the incident was resolved by 2:01 PM UTC, lasting about 1 hour and 45 minutes. Qualtrics posted two status updates during the incident documenting the investigation and the resolution. The issue appeared limited to the Dashboard functionality in the Eastern US region, with service returning to normal after the outage.

Qualtrics reported a regional issue affecting EX Participant Imports across all regions, causing failures when importing participant data within the Administration component. The impact was limited to the EX Participant Import workflow; other Qualtrics features were not affected. The incident began at 3:56 PM UTC and was resolved by 4:57 PM UTC, lasting about 1 hour and 1 minute. Qualtrics posted two status updates during the incident, first noting an investigation and later confirming restoration of functionality.

Qualtrics performed scheduled maintenance affecting seven Discover Studio endpoints across multiple regions. Affected endpoints included Discover Studio / Canada Endpoint, Discover Studio / Endpoint (Clarabridge), Discover Studio / US Endpoint, Discover Studio / UK Endpoint, Discover Studio / EU Endpoint, Discover Studio / ANZ Endpoint, and Discover Studio / FedRAMP Endpoint. The maintenance began at 1:01 AM UTC and completed at 3:02 AM UTC, lasting about 2 hours. During the maintenance window, Discover Studio dashboards and related services may have been temporarily unavailable or limited in functionality.

On Jan 7, 2025 8:37 PM UTC, Qualtrics listed EX Survey taking as degraded in the FedRAMP environment and began investigating (initial note at Jan 7, 2025 8:28 PM UTC). The issue affected the Surveys / Survey Taking component and could have disrupted users attempting to take surveys. The incident lasted roughly 14 minutes. On Jan 7, 2025 8:51 PM UTC, Qualtrics resolved the issue; two official status updates were posted during the incident.