Qualtrics outage history

Qualtrics conducted a scheduled maintenance window affecting Discover Studio dashboards across multiple regions. The maintenance began at 8:02 PM UTC and involved endpoints in the US, Canada, UK, EU, ANZ, and the FedRAMP environment (including the CX Studio / Clarabridge endpoint). The window lasted about six hours, with services returning to normal by 2:02 AM UTC.

Qualtrics experienced a degraded experience starting at 4:00 PM UTC as receipts from the receipt scanner question were not scanned correctly for a subset of survey takers across all regions. The issue was traced to an error in a Google API endpoint affecting the receipt scanning flow, which could impact data capture for affected responses.

Status page updates showed the related component within Surveys / Survey Taking moving to a degraded state at Oct 1, 2026 11:02 PM UTC and then returning to normal on Oct 2, 2026 5:01 AM UTC. With services restored, Qualtrics indicates the incident is resolved and no ongoing issues were reported beyond this event.

A scheduled maintenance window affected Qualtrics Discover Studio endpoints across multiple regions. The scope included the main Discover Studio endpoint and ANZ, Canada, EU, UK, US, and FedRAMP endpoints, with dashboards temporarily transitioned to maintenance status. Impact started at Sep 27, 2026 8:07 PM UTC and the services were restored by Sep 28, 2026 2:02 AM UTC, spanning roughly six hours.

Users on some US-region Qualtrics instances experienced intermittent issues with the Discover Dashboard and the Export API, causing dashboards to intermittently fail to load and exports to be unreliable. The incident began at 4:41 PM UTC when the Discover Studio / Endpoint indicated issues and the status page noted ongoing investigation.

Qualtrics users on the Canada instance faced intermittent access to the Designer UI beginning around 5:01 PM UTC. The disruption affected the Discover Studio / Canada Endpoint (https://studio.ca1.qualtrics.io/dashboard/), hindering design tasks and related dashboard access for Canadian teams as loading and responses became sporadic. The impact was regional to the Canada instance, with no indication of a broader global outage.

A separate issue surfaced around 5:57 PM UTC affecting the Discover Dashboard and Export API (https://cxstudio.clarabridge.net/dashboard/). A fix was implemented and monitoring began. By 7:02 PM UTC, the Canada endpoint returned to normal operation, marking the resolution of the intermittent access for Designer UI and the Discover features.

Qualtrics customers encountered intermittent access to the Discover Dashboard and the Export API in US-region environments, affecting dashboard loads and data exports. At the same time, users in the Canada instance reported intermittent access to the Designer UI. The incident began at Sep 22, 2026 4:21 PM UTC and affected multiple components including Discover Studio / Endpoint (https://cxstudio.clarabridge.net/dashboard/) and Discover Studio / Canada Endpoint (https://studio.ca1.qualtrics.io/dashboard/). A fix was implemented by 5:57 PM UTC for the US endpoints, while Canada UI issues persisted and were addressed in subsequent updates.

Overall, the issues caused degraded functionality rather than a full outage, lasting roughly two and a half hours before services returned to normal, with the Canada endpoint restored by 7:02 PM UTC.

Qualtrics Discover Studio endpoints worldwide underwent a brief maintenance window beginning at 12:01 AM UTC and returning to normal at 2:02 AM UTC, lasting about two hours. The affected endpoints included Discover Studio / Endpoint and regional endpoints in the US, Canada, UK, EU, ANZ, and FedRAMP. During the window, users may have experienced temporary unavailability or degraded access to Discover Studio dashboards across these regions, with services restored once the maintenance completed.

Qualtrics experienced a brief degradation as TextIQ dashboards across all regions became stuck in the Syncing state, preventing dashboards from updating and limiting visibility into analytics. The issue also affected the Stats iQ & Text iQ components, with users likely encountering dashboards that would not refresh for roughly an hour and 15 minutes. According to the Qualtrics status updates, the incident started at 6:02 PM UTC and was resolved by 7:17 PM UTC as services returned to normal.

Qualtrics experienced a regional disruption affecting Salesforce workflow connections, impacting the Workflows integration across all regions. The incident began at 9:56 AM UTC when the status indicated a degraded state as Salesforce workflow connections encountered an issue reported in Salesforce. The disruption affected automations that rely on Salesforce workflows, with the Workflows component showing degraded status during the event. By 1:46 PM UTC, services returned to normal and the Workflows component was restored to full operation. The status page confirmed that the root cause was Salesforce-side problems and that monitoring continued after the recovery.

Qualtrics ran a maintenance window that briefly interrupted access to Discover Studio dashboards across all Discover Studio endpoints, including Endpoint and regional endpoints (US, Canada, UK, EU, ANZ, and FedRAMP). Users attempting to load Discover Studio dashboards may have encountered unavailability during the maintenance window.

The maintenance began at 12:02 AM UTC and was completed by 2:02 AM UTC, spanning roughly two hours before services returned to full operation. The status page indicated the affected components transitioned from up to maintenance and back to up as the maintenance concluded.