Qualtrics outage history

Qualtrics Discover Studio endpoints across multiple regions entered maintenance mode starting at 12:02 AM UTC, potentially limiting access to Discover Studio dashboards during the window. Affected endpoints included Endpoint, US, UK, EU, ANZ, FedRAMP, and Canada. Access began returning to normal as maintenance completed, with all endpoints restored by 2:01 AM UTC.

Qualtrics experienced a brief outage affecting Discover Dashboard data visualization, Designer and Connectors. The incident impacted AUS1 (ANZ) accounts first, with the Canada CA1 endpoint showing issues next.

The situation began at 10:26 PM UTC and AUS1 accounts were reported operational by 10:36 PM UTC, while the CA1 endpoint remained affected. The Canada endpoint recovered by 10:42 PM UTC, and by that time the services had returned to normal for the affected regions.

Qualtrics experienced a brief degradation of the Support Site search function, making it harder to locate articles quickly. All support pages remained accessible via the table of contents, allowing manual navigation. The issue began at 9:22 AM UTC and persisted for about forty minutes. A fix was implemented at 9:41 AM UTC with monitoring, and full functionality was restored by 10:01 AM UTC. The disruption affected the Support / Product Documentation component.

Qualtrics experienced a brief issue where translations for comments in new survey responses and ORM entries across all regions were not applied automatically. No data was lost. Impact began at 11:46 AM UTC when the issue was first noted, with the team investigating under the Data Processing component. A fix was implemented by 12:52 PM UTC and monitoring followed. By 1:16 PM UTC, the Data Processing component returned to up and translations were restored, with ongoing stability monitoring.

Qualtrics initiated a scheduled maintenance that affected Discover Studio endpoints across multiple regions (FedRAMP, US, Canada, UK, EU, ANZ, and FRA). During the maintenance window, access to Discover Studio dashboards and related tools could be degraded or briefly unavailable for users.

The status updates show the affected services transitioning from up to maintenance at 12:02 AM UTC and returning to operational at 2:02 AM UTC, with the restoration occurring roughly two hours after the start. Endpoints involved included: Discover Studio / Endpoint, US Endpoint, Canada Endpoint, UK Endpoint, EU Endpoint, ANZ Endpoint, and FedRAMP Endpoint.

Qualtrics experienced a brief issue with Discover Voice Ingestion in the Canada region, affecting the Discover Studio / Canada Endpoint. The problem was identified and a fix was being implemented, with the service returning to normal by 8:57 PM UTC. The incident began at 8:51 PM UTC and was contained to the Canadian region.

Users relying on Qualtrics Discover Voice ingestion in the Canadian Region experienced degraded ingestion starting at 5:27 PM UTC, with the Discover Studio / Canada Endpoint affected. A fix was identified and being implemented by 8:17 PM UTC, and ingestion returned to normal by 8:46 PM UTC, marking the end of the degraded period and restoration of normal operations for Canadian users.

Qualtrics conducted a scheduled maintenance window impacting seven Discover Studio endpoints across regions including UK, FedRAMP, Canada, EU, ANZ, US, and the base Endpoint. The maintenance began at Feb 23, 2026 1:02 AM UTC and concluded at Feb 23, 2026 3:02 AM UTC, during which access to Discover Studio features could have been limited. The provider posted two status updates during the incident, and all endpoints returned to normal by Feb 23, 2026 3:02 AM UTC.

Qualtrics reported an issue with Dashboard exports across all regions, impacting Visualized Data exports from Qualtrics Dashboards. Users attempting to export dashboards or data visualizations faced failures or degraded performance. The incident began at 12:12 AM UTC and persisted until 5:47 AM UTC, a duration of about 5 hours and 35 minutes. The disruption affected the Dashboards component on a global scale.

Qualtrics issued 2 status updates during the incident to communicate the problem and remediation steps, and the Dashboards component returned to normal when the issue was resolved.

Qualtrics reported a brief degradation of Automated Call Summaries (ACS) generation in the US Region, impacting workflows that rely on ACS. The incident prompted a temporary disruption in ACS-related processing while the issue was being investigated.