Qualtrics outage history

Qualtrics faced an outage affecting Discover Connectors in the UK environment, making the UI and API endpoints inaccessible. Ingestion paths that do not rely on API remained operational. The issue began at 10:06 PM UTC and was listed as under investigation.

The incident expanded later to Salesforce Workflow connections across regions, causing authentication failures and noting that affected connections would require a one-time re-authorization on the user side. During this period the Data Processing component moved toward up, while Workflows activity was degraded. By 4:31 PM UTC, the Workflows component had recovered to up and the service resumed normal operation for most users.

Qualtrics experienced authentication failures for Salesforce-connected workflows across regions, impacting automation and data processes. At the same time, dashboard filtering began showing issues in all regions, with dropdown menus not populating as expected. Qualtrics indicated that affected connections would not recover on their own and required a one-time re-authorization by users. The disruption touched several areas including Dashboards, Website / App Insights / WAI Project Editing, and multiple Discover Studio endpoints (notably in the UK). Impact began around 12:01 AM UTC for dashboards and around 1:01 AM UTC for Salesforce connections, with further updates extending the disruption through 4:31 PM UTC when workflows started returning to normal.

Qualtrics users relying on Salesforce-connected workflows faced authentication failures as a Salesforce issue surfaced with newly mandatory security controls. The disruption affected workflows across all regions, causing connections to appear expired or invalid and blocking automated Salesforce tasks. Some dashboard and Discover Studio endpoints also showed intermittent issues as the outage unfolded. Impact began around Aug 12, 2026 9:52 PM UTC and persisted as the status page tracked ongoing Salesforce workflow issues across regions.

Qualtrics' status updates instructed customers that the affected connections would not recover on their own and required a one-time re-authorization per connection. Users were advised to refresh impacted workflows and, in many cases, re-authenticate Salesforce connections on their side. Over the next several days, components such as Discover Studio endpoints and dashboard filtering experienced related instability before the situation gradually improved. By Aug 19, 2026 4:31 PM UTC the Workflows component returned to an up state, signaling the active disruption had largely resolved. Customers should verify Salesforce connections and re-authorize as needed to restore full automation.

Qualtrics experienced a series of cross-region issues affecting workflow automation, dashboards, and content creation tools. The problems began at 8:02 PM UTC with thumbnail previews failing for creating and editing digital intercepts and creatives. Shortly after, Salesforce Workflow connections across regions started failing to authenticate, with users needing a one-time re-authorization to restore those connections. By 12:01 AM UTC, dashboard filtering stopped populating items in dropdown menus, impacting data exploration and reporting for users in all regions. UK-specific Discover Studio endpoints also entered maintenance and related Discover Connectors UI/API access became intermittently unavailable around 12:02 AM UTC and 10:06 PM UTC. These issues reflected across multiple components, including Workflows, Dashboards, Website / App Insights / WAI Project Editing, Data Processing, and Discover Studio endpoints.

Qualtrics conducted a maintenance window affecting Discover Studio dashboards across US, UK, Canada, EU, FRA, ANZ, and FedRAMP environments. During the window, these endpoints were temporarily unavailable as updates were applied and services transitioned to maintenance before returning to normal. The maintenance started at 12:02 AM UTC and concluded by 2:01 AM UTC when all Discover Studio endpoints came back online.

Users in US region environments experienced slowness when loading Discover Studio Dashboards, affecting the Discover Studio / Endpoint dashboard. The incident began at 7:32 PM UTC and was resolved by 8:46 PM UTC, with dashboards loading slowly and reduced responsiveness for some accounts. The issue appeared isolated to US region environments while investigation proceeded. By 8:16 PM UTC a fix had been implemented and monitoring results were being observed.

Qualtrics ran a scheduled maintenance window affecting Discover Studio endpoints across ANZ, FedRAMP, US, Canada, UK, and EU. The maintenance began at 12:01 AM UTC and concluded at 2:01 AM UTC. During that window, users may have experienced temporary access issues or limited visibility when loading Discover Studio dashboards and related endpoints. All Discover Studio endpoints returned to normal after the maintenance window completed.

Users in the Eastern US region experienced distribution delays across Qualtrics channels, including Email, SMS (Text), and Online Panels. The issue began at 10:22 PM UTC and was resolved by 10:41 PM UTC, lasting roughly 19 minutes. The status page indicated a regional distribution issue affecting the Distributions / Email, Distributions / SMS (Text), and Distributions / Online Panels components, causing delivery delays and intermittent access limitations for workflows relying on these channels. A small number of users reported issues during the window, and service returned to normal once the fault was addressed.

Qualtrics experienced a brief disruption where Supplemental Data Source data did not pull into surveys in all regions, potentially leaving survey results incomplete. The issue impacted the Surveys / Survey Taking component across regions, with affected data flows not pulling through for a period of time. Impact began at 2:26 AM UTC and was resolved by 3:12 AM UTC, lasting roughly 45 minutes before normal data processing resumed.

Status updates indicated engineering investigations and remediation, and the Surveys / Survey Taking component returned to normal once supplemental data began pulling again into surveys across all regions.

Qualtrics conducted a scheduled maintenance window affecting Discover Studio dashboards across multiple regions. From 12:11 AM UTC to 2:02 AM UTC, the Discover Studio endpoints: Endpoint, US, Canada, UK, EU, ANZ, and FedRAMP were placed into maintenance, temporarily limiting access to dashboards. The maintenance concluded with all endpoints returning to normal operation by 2:02 AM UTC.