Is ShopKeep Phone down?
Current ShopKeep Phone status is UP

We checked the official ShopKeep Phone Status Page 1 min. 51 sec. ago. Learn more
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Recent ShopKeep Phone Outages and Issues

Follow the recent outages and downtime for ShopKeep Phone in the table below.

Start Time

Type

Length

Message

Details

June 13, 2023 19:37 UTC

DOWN

about 2 hours

S-Series Support - Phone Line Down

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Start Time

June 13, 2023 19:37 UTC

Type DOWN
Affected Components

Support - Phone

Message

S-Series Support - Phone Line Down

Details

Identified - The S-Series phone line is currently experiencing an outage. Please contact us using our online chat service via your register, BackOffice or support website - https://shopkeep-support.lightspeedhq.com/support/submit-a-case Jun 13, 2023 - 15:34 EDT

December 07, 2021 16:16 UTC

DOWN

about 7 hours

Telephone and Webchat outage

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Start Time

December 07, 2021 16:16 UTC

Type DOWN
Affected Components

Support - Phone

Support - Chat

Message

Telephone and Webchat outage

Details

Investigating - We are currently investigating an outage with our Telephony and webchat systems. Once we have any updates we will post here. Dec 7, 11:13 EST

December 16, 2020 15:21 UTC

MAINT

40 minutes

Shopkeep Support

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Start Time

December 16, 2020 15:21 UTC

Type MAINT
Affected Components

Support - Phone

Message

Shopkeep Support

Details

Investigating - Shopkeep support will be undergoing a service update Wednesday December 16th between 10am-11am EST. All Phone lines will be unavailable during this time and are expected to be restored ~11pm EST. For all immediate inquires during this time please email support@shopkeep.com. Dec 16, 10:21 EST

November 06, 2020 16:02 UTC

MAINT

35 minutes

Customer Care Support - Phone/Chat

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Start Time

November 06, 2020 16:02 UTC

Type MAINT
Affected Components

Support - Chat

Support - Phone

Support - SMS/Text Messaging

Message

Customer Care Support - Phone/Chat

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 6, 11:00 EST

June 03, 2020 06:41 UTC

DOWN

40 minutes

Phone outage

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Start Time

June 03, 2020 06:41 UTC

Type DOWN
Affected Components

Support - Phone

Support - Email

Message

Phone outage

Details

Investigating - ShopKeep Customer Care is currently experiencing issues with phone and email systems. While we are working to resolve this issue, please use our Chat support. Jun 3, 02:38 EDT

2024-04-12 02:23:28 UTC UTC

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2024-04-12 02:23:28 UTC UTC

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2024-04-12 02:23:28 UTC UTC

STATUS

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2024-04-12 02:23:28 UTC UTC

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2024-04-12 02:23:28 UTC UTC

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Sign Up for More ShopKeep Phone History

StatusGator has over 8 years of ShopKeep Phone status history.

No outages or status changes in the last 24 hours

ShopKeep Phone status, last 24 hours:

3:00 AM
9:00 AM
3:00 PM
9:00 PM
3:00 AM
3:00 AM
3:00 PM
3:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

ShopKeep Phone Outage and Status History

We've been monitoring ShopKeep Phone outages since December 4, 2015.
Here's the history of service outages we've observed from the ShopKeep Phone Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our ShopKeep Phone Status Page Integration

ShopKeep Phone is an eCommerce solution that StatusGator has been monitoring since December 2015. Over the past over 8 years, we have collected data on on more than 380 outages that affected ShopKeep Phone users. When ShopKeep Phone publishes downtime on their status page, they do so across 11 components and 3 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor ShopKeep Phone to get notified when it's down, is under maintenance, or has an outage. We've sent more than 1,000 notifications to our users about ShopKeep Phone incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If ShopKeep Phone is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when ShopKeep Phone is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

ShopKeep Phone posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ShopKeep Phone enters a pre-planned maintenance window, keeping you up to date.

Since ShopKeep Phone publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When ShopKeep Phone posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When ShopKeep Phone has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because ShopKeep Phone has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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