| July 12, 2018 18:00 UTC |
WARN
|
44 minutes
|
|
Global MasterCard Issue |
Monitoring - Restaurants may be experiencing a service interruption processing MasterCard credit ... |
| June 14, 2018 17:35 UTC |
WARN
|
15 minutes
|
|
Elevated Rate of Card Declines from 13:10-13:25 ET |
Identified - Beginning at approximately 13:10 ET, we saw an elevated rate of certain credit card ... |
| May 13, 2018 12:35 UTC |
DOWN
|
about 4 hours
|
|
Phone Systems Outage 5/13/18 |
Update - Upserve Support has now enabled redundant telephone capacity while our third party phone... |
| December 23, 2017 20:15 UTC |
DOWN
|
10 minutes
|
|
Preventative Maintenance - Offline Mode |
Update - The unplanned preventative maintenance is completed, and any offline mode should be endi... |
| November 14, 2017 18:25 UTC |
WARN
|
about 1 hour
|
|
Increased declines and timeouts from Visa |
Monitoring - Upserve monitoring continues to observe elevated decline rates and authorization lat... |
| August 22, 2017 06:05 UTC |
WARN
|
24 minutes
|
|
Payments Issue |
Identified - Our team has spoken with the First Data who acknowledge First Data is experiencing a... |
| August 18, 2017 18:21 UTC |
WARN
|
about 3 hours
|
|
Partially Degraded Service |
|
| August 03, 2017 16:25 UTC |
WARN
|
about 1 hour
|
|
Phone System Unavailable |
Update - Our 3rd party phone provider for our company phones is still working on resolving the in... |
| May 11, 2017 10:05 UTC |
DOWN
|
about 1 hour
|
|
Service Under Maintenance |
|
| April 09, 2017 02:20 UTC |
WARN
|
about 4 hours
|
|
First Data Payment Issue |
Monitoring - Having monitored thousands of customers process payments normally in online mode wit... |
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