| August 23, 2017 06:52 UTC |
WARN
|
ongoing
|
|
BackOffice - Loyalty data delays |
Identified - We have identified an issue with our loyalty program provider AppCard which is causi... |
| June 26, 2017 16:03 UTC |
DOWN
|
about 2 hours
|
|
ShopKeep Customer Care Phone Support |
Identified - We are currently experiencing issues with our phone provider. They are actively work... |
| June 19, 2017 12:07 UTC |
DOWN
|
about 1 hour
|
|
Gift Card Processing |
Monitoring - Full connectivity has been restored to the gift card gateway and all customers shoul... |
| June 19, 2017 11:58 UTC |
WARN
|
10 minutes
|
|
Credit Card Processing |
Identified - Our gift card gateway is currently experiencing intermittent connectivity, meaning y... |
| June 06, 2017 14:04 UTC |
DOWN
|
15 minutes
|
|
Gateway Outage |
Identified - We are currently aware of ongoing issues with processing credit cards and receiving ... |
| June 01, 2017 14:53 UTC |
WARN
|
31 minutes
|
|
Issues activating Register |
Identified - Many merchants are still having issues activating their Registers; we're investigati... |
| May 28, 2017 17:48 UTC |
DOWN
|
44 minutes
|
|
Issues completing credit card transactions |
Identified - We’ve confirmed that an issue at our credit card gateway is the cause of the unexpec... |
| April 26, 2017 13:53 UTC |
WARN
|
about 1 hour
|
|
BackOffice transactions slow to appear in Reports |
Update - The issue has been resolved. Our engineers are monitoring performance. Apr 26, 10:49 EDT |
| April 09, 2017 04:22 UTC |
WARN
|
35 minutes
|
|
Credit Card Processing |
Investigating - We are currently investigating multiple reports of issues while attempting to pro... |
| February 28, 2017 20:47 UTC |
WARN
|
about 2 hours
|
|
BackOffice unavailable |
Update - BackOffice is currently unavailable due to a major outage within Amazon's cloud computin... |
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