WebEx Outage History

WebEx Calling / Dedicated Instance experienced a degraded service, affecting calling features for users relying on that component.

The issue began on Jan 12, 2025 9:37 PM UTC with an initial update moving the component to a degraded state, and it remained degraded until Jan 13, 2025 1:47 PM UTC when the service returned to normal. The outage lasted roughly 16 hours and 10 minutes.

WebEx responded with status updates reflecting the ongoing degradation and eventual restoration. The impact appeared focused on the WebEx Calling / Dedicated Instance rather than the broader WebEx service.

Webex Calling experienced a brief degraded performance across Endpoints, Provisioning, and the Dedicated Instance. The issue began at 6:47 PM UTC and was resolved by 6:57 PM UTC, lasting about 10 minutes. The Webex status page showed the affected components moving from up to degraded and then back to normal, and two official updates were posted during the incident. The impact was limited to these Webex Calling components, with users potentially experiencing intermittent calling features and provisioning delays during the window.

Webex Calling / Dedicated Instance experienced a brief degraded performance event. The incident began at Jan 10, 2025 4:37 PM UTC and was resolved by Jan 10, 2025 5:22 PM UTC, lasting about 45 minutes. During the window, users attempting to use Webex Calling may have encountered intermittent call setup or quality issues. The Webex status page posted two updates during the incident, first noting the degraded state for the Dedicated Instance and later confirming restoration to normal.

WebEx experienced a brief degraded performance window on 3:12 PM UTC to 3:17 PM UTC. The status page transitioned from up to warn and back to up, with a total duration of about 5 minutes. WebEx issued two status updates during the incident describing the degradation and its quick restoration. The impact appeared limited, with no regional pattern reported.

The Webex Calling / Carrier Provisioning component experienced degraded performance beginning on 9:22 PM UTC and ending on 10:22 AM UTC. This affected provisioning and call routing for Webex Calling, likely causing delays or interruptions for users during the 13-hour window.

The provider published 2 status updates during the incident, first indicating a degraded state and later confirming recovery. The incident has since been resolved and the component returned to normal operation.

The Webex Calling service experienced a temporary degradation across multiple components, including Webex Calling / Calling, Carrier Provisioning, Service Portals, and Provisioning. Users likely encountered issues with calling features, provisioning tasks, and access to service portals. The degradation began at 2:52 PM UTC with the Calling component first listed as degraded, and expanded to the other components by 4:57 PM UTC. The outage lasted approximately 4 hours and 40 minutes, with all affected components returning to normal by 7:32 PM UTC. The provider issued three status updates during the incident to communicate the progression and restoration of services.

The Webex App file sharing and viewing component experienced a brief outage beginning at 3:02 PM UTC and resolved by 3:32 PM UTC, for a total duration of 30 minutes. During the incident, users could not share or view files within the Webex App. Webex documented the outage with two status updates, first noting the issue and then confirming restoration as the service returned to normal. The impact appears to be limited to this component, with no indication of widespread service disruption beyond Webex App file sharing and viewing.