WebEx Outage History

Webex Calling / Cisco Calling Plans experienced a brief degraded performance window, with potential issues placing calls or diminished call quality reported by users. The incident began at 3:57 PM UTC and was resolved by 5:12 PM UTC, lasting approximately 1 hour and 15 minutes. The Webex Calling / Cisco Calling Plans component briefly transitioned from normal to degraded (warn) and back to normal during the incident, with the provider posting two official status updates.

The Webex Contact Center / Agent Service experienced a degraded performance starting on Feb 23, 2026 2:57 PM UTC. Users reported joining issues, including a Seattle user noting drops when others joined around Feb 24, 2026 2:30 AM UTC. The degradation lasted about 36 hours and 30 minutes, with service restored on Feb 25, 2026 3:27 AM UTC. This impact was centered on the agent service component, affecting customer interactions that rely on the Webex Contact Center.

Two official status updates were posted during the incident: an initial signal of degraded performance and a later confirmation that service had returned to normal. The outage duration and the pattern of user reports suggest a prolonged, though scoped, disruption for users depending on the Webex Contact Center / Agent Service.

WebEx Contact Center / Virtual Agent Voice experienced a brief degradation beginning at Feb 21, 2026 3:32 AM UTC. The status page shows the component moved from up to a degraded state (warn) and then back to up by Feb 21, 2026 4:17 AM UTC, for a total duration of about 45 minutes. The issue affected the WebEx Contact Center / Virtual Agent Voice component and likely impacted voice features and virtual agent interactions for a short period before full service was restored. The status page reflects two transitions during the incident: up -> warn, then warn -> up, with the service restored within the 45-minute window.

Webex Calling and Webex Contact Center experienced a brief outage that degraded calling and contact center functionality for about 35 minutes. The incident affected three components: Webex Contact Center / Call Delivery; Webex Calling / Calling, Media and Services; and Webex Calling / Cisco Calling Plans. The status page indicated a degraded state (warn) beginning at Feb 20, 2026 6:52 PM UTC and resolved by Feb 20, 2026 7:27 PM UTC. The provider posted two status updates during the incident, and all affected components returned to full service by the end of the window.

WebEx Meetings / Video Platform experienced a brief degradation beginning at Feb 18, 2026 9:37 AM UTC, moving to a degraded state and then returning to full service at Feb 18, 2026 10:27 AM UTC. The incident lasted about 50 minutes. The WebEx status page showed the WebEx Meetings / Video Platform transitioning from up to warn and back to up, with two status updates documenting the change.

WebEx experienced degraded performance across a broad set of Slido components used for meetings and presentations, affecting 18 components including the Slido web app (participant and host access), Slido API endpoints across multiple regions, and key integrations with Zoom, Google Slides, Microsoft Teams, and PowerPoint. This led to intermittent access to Slido features within WebEx meetings and presentation workflows. The incident began at Feb 10, 2026 9:17 PM UTC and was resolved by Feb 10, 2026 10:17 PM UTC, lasting about 1 hour. The provider issued 2 status updates during the incident.

WebEx reported a scheduled maintenance window affecting Slido / Supporting Services. During the window, Slido-related features within WebEx may have experienced intermittent availability or degraded functionality. The maintenance began at 1:07 PM UTC and was completed by 11:07 PM UTC, lasting about 10 hours. The status page documented two updates: an initial transition from up to maintenance and a return to up afterward.

WebEx reported a brief degradation in the Dedicated Instance/UCM Cloud component (Dedicated Instance - Other). The issue began at 9:58 AM UTC and was resolved by 11:12 PM UTC, lasting approximately 13 hours and 14 minutes. The WebEx status page showed the component moving from up to warn and back to up, with two official updates issued during the incident. The impact appeared limited to the Dedicated Instance component; no broader WebEx services were indicated as affected.

During this period, users relying on the WebEx Dedicated Instance features may have experienced degraded performance or intermittent access; WebEx documented the situation with two status updates and a return to normal later that day.

The Webex Contact Center / Reports and Administrative Service experienced a brief degraded state beginning at 7:37 PM UTC and resolving by 8:07 PM UTC, lasting about 30 minutes. The impact was limited to the Webex Contact Center reports and administrative components, with users potentially encountering intermittent issues in reporting and admin workflows.

The incident was tracked with 2 official status updates during the event, as the service moved from up to warn and back to up before returning to full operation.

WebEx's Slido integrations experienced a partial outage starting at Jan 26, 2026 11:07 PM UTC. The affected components were Slido / Google Slides Integration and Slido / Slido Presentation Integrations, both shown in a degraded state (warn) on WebEx's status page. The incident prompted two official updates as engineers worked to restore full functionality, and users attempting to use Slido within WebEx meetings reported issues with presenting or accessing Slido content.

The outage persisted for about 2 days, 16 hours, and 20 minutes and was resolved when the status returned to up at Jan 29, 2026 3:27 PM UTC. A small number of user reports emerged around midday UTC on 2026-01-29, reflecting ongoing impact before resolution.