WebEx outage history

WebEx faced a multi-stage outage affecting critical components including Sign in (Control Hub), Provisioning (WebEx Calling), and several Contact Center features. Impact began at 12:02 PM UTC when Webex Calling / Provisioning moved to maintenance, followed by Webex Control Hub / Sign in going down at 3:42 PM UTC and Webex for BroadWorks / Sign in and Provisioning going down at 4:02 PM UTC. By 4:47 PM UTC, Control Hub Sign in, BroadWorks Sign in, and BroadWorks Provisioning had recovered to up while other components remained affected.

WebEx Calling / Provisioning entered a maintenance window starting at 12:02 PM UTC and remained in maintenance for about 20 hours, during which provisioning operations for WebEx Calling were restricted. The official status updates show the component transitioning from maintenance to up as the window closed, with service returning to normal at 8:02 AM UTC. This appears to be a scheduled maintenance window for WebEx Calling / Provisioning, with no indication of broader disruption beyond the maintenance tasks.

WebEx users experienced intermittent issues affecting provisioning and reporting features as WebEx toggled between maintenance and degraded states over several days. The cycle began at 12:02 PM UTC when WebEx Calling / Provisioning entered maintenance, with related WebEx Contact Center / Reports and Administrative Service moving to a degraded state a few hours later at 3:47 PM UTC. Over the next day, WebEx Calling / Provisioning repeatedly transitioned between up, maintenance, and warn as updates rolled in, including transitions at 9:02 AM UTC (maintenance -> up), 12:02 PM UTC (up -> maintenance), 2:02 AM UTC (maintenance -> up), 3:02 AM UTC (up -> maintenance), and 8:02 AM UTC (maintenance -> up). On 4:27 PM UTC, the remaining service degraded state resolved with WebEx Contact Center / Reports and Administrative Service returning to up, signaling a return to normal operation across the affected components.

Webex Calling / Provisioning underwent scheduled maintenance from 12:02 PM UTC to 8:02 AM UTC. During this window, provisioning operations were paused as maintenance work was performed. The Webex status page reflected the change from up to maintenance and back to up, indicating that services returned to normal after the window.

An outage affected multiple WebEx components, disrupting sign-in, app loading, and start/join experiences for WebEx App and WebEx Meetings. Some users also faced identity lookup and directory service issues, with WebEx Contact Center delivery and provisioning affected as the incident unfolded. An Early Warning Signal indicated App loading and directory service problems beginning at 1:38 AM UTC and ending at 1:42 AM UTC. StatusGator detected the issue about 8 minutes before WebEx acknowledged the outage, highlighting how the problem was being felt by users before official updates appeared.

Webex Calling provisioning experienced interruptions during a series of maintenance windows starting at 2:02 AM UTC. The provisioning component repeatedly moved between maintenance and limited availability, affecting call setup and related functions. Affected components included Webex Calling / Provisioning, with downstream impact on Webex Calling / 911/Emergency Services and Webex Calling / Calling, Media and Services during subsequent windows.

By 12:27 PM UTC, the remaining services were returned to full operation, with the 911/Emergency Services and Calling, Media and Services components reported as up. The incident appears to have been driven by maintenance activity across the Webex Calling provisioning stack, and normal service was restored after these cycles.

Webex Calling / Cisco Calling Plans experienced a brief degraded performance window, with potential issues placing calls or diminished call quality reported by users. The incident began at 3:57 PM UTC and was resolved by 5:12 PM UTC, lasting approximately 1 hour and 15 minutes. The Webex Calling / Cisco Calling Plans component briefly transitioned from normal to degraded (warn) and back to normal during the incident, with the provider posting two official status updates.

The Webex Contact Center / Agent Service experienced a degraded performance starting on Feb 23, 2026 2:57 PM UTC. Users reported joining issues, including a Seattle user noting drops when others joined around Feb 24, 2026 2:30 AM UTC. The degradation lasted about 36 hours and 30 minutes, with service restored on Feb 25, 2026 3:27 AM UTC. This impact was centered on the agent service component, affecting customer interactions that rely on the Webex Contact Center.

Two official status updates were posted during the incident: an initial signal of degraded performance and a later confirmation that service had returned to normal. The outage duration and the pattern of user reports suggest a prolonged, though scoped, disruption for users depending on the Webex Contact Center / Agent Service.

WebEx Contact Center / Virtual Agent Voice experienced a brief degradation beginning at Feb 21, 2026 3:32 AM UTC. The status page shows the component moved from up to a degraded state (warn) and then back to up by Feb 21, 2026 4:17 AM UTC, for a total duration of about 45 minutes. The issue affected the WebEx Contact Center / Virtual Agent Voice component and likely impacted voice features and virtual agent interactions for a short period before full service was restored. The status page reflects two transitions during the incident: up -> warn, then warn -> up, with the service restored within the 45-minute window.

Webex Calling and Webex Contact Center experienced a brief outage that degraded calling and contact center functionality for about 35 minutes. The incident affected three components: Webex Contact Center / Call Delivery; Webex Calling / Calling, Media and Services; and Webex Calling / Cisco Calling Plans. The status page indicated a degraded state (warn) beginning at Feb 20, 2026 6:52 PM UTC and resolved by Feb 20, 2026 7:27 PM UTC. The provider posted two status updates during the incident, and all affected components returned to full service by the end of the window.