We’ve added service status page ratings to API v3.
You can now access the same letter grades, descriptions, and average acknowledgment delay metrics that appear on StatusGator service pages – directly from the API.
What’s included
Each eligible service now includes a rating object with three fields:
"rating": {
"letter_grade": "A",
"description": "Excellent",
"average_delay_minutes": 12
}
Field breakdown:
letter_grade
An A–F score representing how responsive and transparent the provider’s status page is.description
A human-readable label (for example: Excellent, Good, Fair, Poor, Failing). These are the same descriptions shown on public service pages.average_delay_minutes
The average time, in minutes, it takes the provider to officially acknowledge incidents after StatusGator detects them.
The average delay value is the underlying metric used to determine the letter grade. While the grade and description are visible on the website and in the product’s service pages, the raw average delay number is now accessible via the API.
Where ratings appear in the API
Ratings are included in multiple service-related endpoints.
Search services
The most broadly available way to retrieve ratings is:
GET /api/v3/services/search
When you search for a service, the results include:
data → service → rating
You’ll see:
letter_gradedescriptionaverage_delay_minutes
Get board monitors
If you are using:
GET /api/v3/boards/{board_id}/monitors
You’ll find ratings nested inside:
data → service → rating
Under rating, you’ll see:
letter_gradedescriptionaverage_delay_minutes
This means when you retrieve monitors for a board, each associated service includes its transparency rating.
List services
The GET /services endpoint also includes ratings in service representations. When listing services, the rating object is included directly in each service returned when rating data is available.
How ratings are determined
Status page ratings measure how quickly and consistently a provider communicates during incidents.
StatusGator independently detects outages and disruptions. For each incident, we compare:
- When StatusGator first identified the issue
- When the provider officially acknowledged it on their status page
The difference between those timestamps is the acknowledgment delay.
We average that delay over a rolling evaluation period to determine the letter grade.
Thresholds:
- A — Excellent: under 15 minutes
Zoom is one status page that gets an A rating from us. - B — Good: 15–30 minutes
For example, we rate the GitHub status page a B. - C — Fair: 30–120 minutes
Popular eCommerce platform, Shopify has a C rating. - D — Poor: 2–4 hours
Reddit’s status page gets a B rating from us. - F — Failing: 4+ hours
We rate Microsoft’s Power Automate as an F.
Ratings reflect communication speed and consistency. They do not measure uptime – they measure how well providers communicate during incidents.
Read more about status page ratings here.
By exposing both the letter grade and the underlying average_delay_minutes value, API v3 gives you direct access to the data behind the rating, making it easier to incorporate service transparency metrics into dashboards, vendor evaluations, reporting, and automation workflows.
If you’re already using API v3, the new rating fields are available now.
