Canva Outage History

The Canva status page reported a brief degraded performance affecting brand kits and the ability to download designs. The incident began at 3:52 AM UTC and was resolved by 5:02 AM UTC, lasting roughly 1 hour and 10 minutes. The issue impacted the Downloading designs component, which moved from up to warn during the event. Canva issued 2 status updates: the initial notice describing issues with brand kits and ongoing monitoring, followed by a resolution update indicating the service had returned to normal. The impact appeared limited to brand kits and the design download workflow.

The Canva status page reported a brief issue affecting brand kit functionality, with users potentially experiencing failures updating brand kits, applying brand kits in designs, and downloading designs that include a brand kit. The issue impacted the Downloading designs component and persisted for about 11 minutes, starting on Jul 9, 2025 12:37 AM UTC and ending on Jul 9, 2025 12:48 AM UTC. Canva posted two status updates during the incident, describing degraded operations and its rapid restoration.

Canva faced a global outage affecting editing, viewing, saving, and downloading designs. Users reported they could not view designs or save changes; some features such as CanvaAI queries, real-time comments, and notifications displayed errors or required page refresh. The issue impacted multiple components including Editing designs, Viewing designs, Saving designs, and Downloading designs, causing workflows to stall for many users across regions.

The incident progressed from an initial warning to a full outage at Jul 8, 2025 4:12 AM UTC, with active work on a fix. Canva issued four official status updates during the incident. The outage degraded service for several hours and affected persistence of edits and saves until resolution at Jul 8, 2025 8:23 AM UTC.

With a high volume of user reports from many regions around the world, the outage appeared widespread before the service returned to normal, impacting design editing, saving, downloading, and sharing across platforms.

Canva experienced a brief latency event affecting 11 components, including Editing designs, Saving designs, Downloading designs, Viewing designs, Sharing designs, Media uploads, Home page, Projects page, Templates page, Apps, and Scheduling posts. Users may have encountered slower response times and intermittent errors while using Canva during the incident. The issue began at 1:38 AM UTC and lasted approximately 19 minutes, with services returning to normal by 1:57 AM UTC. Canva posted two status updates during the incident, initially indicating an investigation and later confirming restoration of the affected components.

Canva Pro users were unable to generate videos using Canva AI due to a degraded Home page component. The incident began at 10:32 AM UTC and was resolved by 11:17 PM UTC, lasting about 12 hours and 45 minutes. The disruption affected Canva Pro subscribers who rely on Canva AI for video creation, potentially interrupting workflows. Canva documented the incident with two official status updates, and the Home page component returned to normal after the final update.

Canva Apps experienced a brief outage on Jun 23, 2025 1:37 AM UTC when users reported issues using Canva Apps. The incident began with an investigation and engineering teams actively troubleshooting. The outage lasted about 36 minutes and was resolved by Jun 23, 2025 2:13 AM UTC. Canva issued two status updates during the event, clarifying the scope and progress of the fix, and the Apps component returned to normal after the outage.

Canva experienced a platform outage beginning at 7:17 AM UTC with users globally unable to access the service due to timeout errors. The incident affected 22 components across the product, including login and signup, editing designs, viewing designs, saving designs, downloading designs, sharing designs, media uploads, Home page, Projects page, Templates page, Apps, Administration and settings, Billing and subscriptions, Scheduling posts, Publishing websites, Help/support, Print and delivery, and both mobile and desktop apps, effectively blocking design work.

Canva experienced a degraded operation in its Billing and subscriptions system, causing activation issues for some users after payment. The issue began at Apr 28, 2025 4:22 PM UTC and lasted about 8 hours and 35 minutes, with resolution at Apr 29, 2025 12:57 AM UTC. Canva said affected purchases would be automatically refunded and advised users to try subscribing again once the fix was in place. The Canva status page posted two updates during the incident to communicate the impact and progress toward resolution.

The Canva service experienced a PayPal payments issue that affected Billing and subscriptions and the ability to download designs. The incident began at 4:42 PM UTC and was resolved by 5:52 PM UTC (approximately 1 hour and 10 minutes). Canva's status page showed ongoing issues with PayPal payments and provided updates as the team investigated. The incident affected two components: Billing and subscriptions and Downloading designs. The provider issued 2 status updates during the incident.

The Canva incident began at Feb 25, 2025 5:17 AM UTC and affected PayPal payments and publishing designs with premium elements, including Canva Pro and Teams users subscribed via PayPal even when no payment was required. Two components were impacted: Billing and subscriptions and Downloading designs. The issue was resolved by 7:48 AM UTC, lasting about 2 hours 31 minutes, and Canva issued two status updates during the incident as investigators worked toward a fix.

A notable volume of user reports from multiple regions described problems with uploading content and publishing designs, aligning with the official updates on design publishing and payments. The incident appeared to be globally observed based on regional reports, though Canva did not characterize it as a full service outage beyond the affected features.