DigitalOcean Outage History

The incident began at Feb 25, 2025 12:50 PM UTC in the NYC3 region, causing elevated failure rates when creating Droplets and related NYC3-based services such as Load Balancers, Managed Databases, and Kubernetes. Access to the Cloud Control Panel was later affected, with users reporting errors while managing resources. The provider issued five status updates throughout the incident detailing investigation progress and impact. The issue affected multiple NYC3 components and related control-plane services, with global Cloud Control Panel and API access impacted as the situation evolved.

DigitalOcean's Monitoring service experienced a partial alerting failure where email notifications were not delivered for alerts configured with tags, while resources named in alerts continued to be monitored and generate alerts. The issue affected the Monitoring / Global component. The incident began at 8:40 PM UTC and was resolved by 11:50 PM UTC, lasting a little over 3 hours.

DigitalOcean's status page showed an Investigating phase followed by restoration of services, with two official updates posted during the incident. The root cause appears to be related to tag-based alert configurations, impacting alert delivery for those setups while normal monitoring of named resources remained functional.

DigitalOcean experienced a regional outage in the BLR1 (Bangalore) region affecting three services: Spaces bucket creation, Container Registry, and App Platform deployments. Users attempting to create Spaces Buckets in BLR1 may have encountered errors, and related problems affected Container Registry creations and App Platform app deployments. The incident began around 8:32 AM UTC, with Spaces / BLR1, Container Registry / BLR1, and App Platform / Bangalore listed as affected components. The provider issued 2 status updates during the incident. The issue was marked resolved by 10:40 AM UTC, with services returning to normal. The outage lasted roughly 2 hours and 8 minutes, from 8:32 AM UTC to 10:40 AM UTC, and was focused on the BLR1 region.

DigitalOcean experienced a partial outage affecting the API and Cloud Control Panel, with the Event Processing / Global component briefly degraded. The incident began with an initial warning at Feb 6, 2025 12:30 AM UTC as the team investigated the issue, followed by a full outage for the API and Cloud Control Panel starting at 12:40 AM UTC. The downtime persisted for about 50 minutes and affected users trying to access the API or manage resources through the Control Panel until services were restored by 1:30 AM UTC. The impact appeared to be limited to these core components rather than the entire DigitalOcean platform.

DigitalOcean reported a banner display issue in the GenAI Platform within Cloud Panel, where some customers could see a 'Failed to Update' banner. Despite this message, users could still update images and use GenAI assets as normal. The incident began at Feb 4, 2025 8:45 PM UTC and was resolved by Feb 5, 2025 3:30 AM UTC, lasting about 6 hours and 45 minutes. The DigitalOcean status page issued two updates during the event, and the GenAI Platform component returned to normal after remediation.

DigitalOcean reported a BLR1 regional issue that blocked new Droplets creation and the provisioning of Kubernetes clusters, with delays in Managed Databases in the BLR1 region. The disruption affected customers deploying workloads in Bengaluru, causing failures or delays in provisioning resources across multiple components (Droplets/BLR1, Kubernetes/BLR1, and Managed Databases/BLR1). Three status updates were issued during the incident as guidance and recovery progressed.

DigitalOcean's GenAI Platform experienced a brief outage affecting Cloud Panel tasks such as retrieving resource data and usage. The incident began at 5:45 PM UTC and was resolved by 6:15 PM UTC, lasting 30 minutes. Users encountered errors when performing those operations in the Cloud Panel during the window. DigitalOcean issued two official status updates acknowledging the investigation and eventual restoration of service.

DigitalOcean reported a brief outage affecting access to Backups and Snapshots in the Cloud Control Panel. Users were unable to manage backups or create new snapshots via the panel, impacting workflows that rely on automated backups. The issue was isolated to the Cloud Control Panel interface and did not indicate a broader DigitalOcean service disruption. The outage lasted about 30 minutes, beginning at 3:50 PM UTC and ending at 4:20 PM UTC.

Engineering teams implemented a fix and began recovery, with the Cloud Control Panel component transitioning from degraded to normal operation. DigitalOcean posted two status updates during the incident and monitored stability closely through the resolution.

The DigitalOcean Cloud Control Panel experienced a brief issue affecting access to Backups and Snapshots pages. Users attempting to view or manage backups or snapshots in the Cloud Control Panel may have encountered errors or delays, with no broader impact to other services. The outage began on 3:40 PM UTC and was resolved by 3:45 PM UTC.

The Droplet Recovery Console in DigitalOcean's Cloud Control Panel was temporarily inaccessible while the standard Droplet web console remained available. The issue began at 10:25 PM UTC and was resolved by 11:25 PM UTC, lasting about 1 hour. DigitalOcean issued 2 status updates during the incident, first indicating an investigation and then confirming recovery. Affected component: Cloud Control Panel with the Recovery Console impacted.