FIS Outage History

The FIS Identity Provider (IdP) outage impacted authentication for users relying on FIS services. The incident began at Dec 1, 2025 10:47 PM UTC and was resolved by 11:07 PM UTC, lasting approximately 20 minutes. User reports from Seattle, WA; Anchorage, AK; and Warner Robins, GA described login issues accessing apps protected by the IdP. StatusGator recorded an Early Warning Signal, detecting the outage at Dec 1, 2025 10:47 PM UTC, ahead of any official acknowledgment. There were no publicly visible updates from FIS due to the absence of an official status page, and the geographic spread of reports suggests a US-based authentication disruption limited to this time window.

An outage affected the FIS IDP Portal, with login and loading issues reported beginning at 5:14 PM UTC. Users across the United States encountered authentication errors and the inability to access or load the IDP Portal, impacting access to FIS systems during the window. The incident persisted for about 1 hour 25 minutes, with resolution by 6:39 PM UTC.

StatusGator detected the issue at Sep 24, 2025 5:14 PM UTC, ahead of any provider acknowledgment. FIS has no official status page, so no public updates were available during the event. The reports indicated broad geographic distribution across the United States, with users in cities including Seattle, Chicago, New York, Puyallup, Valley Stream, and more experiencing login failures and portal load issues.

An outage in the FIS ATM network prevented cash withdrawals across ATMs. The incident began at 2:40 AM UTC and was resolved by 4:16 AM UTC, with users reporting failed transactions and ATM communication errors across multiple states. StatusGator detected the issue at Jan 31, 2025 2:40 AM UTC, ahead of any provider acknowledgment.