McGraw Hill Education Outage History

The McGraw Hill Education digital learning platform experienced a partial outage affecting three School K-12 components: Achieve3000 / ActivelyLearn; OpenLearning / Redbird; and Achieve3000 Literacy Site (portal.achieve3000.com). Users reported errors or the inability to load content. The incident began at 1:21 PM UTC and lasted about 1 hour and 51 minutes, with restoration by 3:12 PM UTC. The provider attributed the disruption to a Cloudflare-related issue and stated that they were actively working with Cloudflare to resolve it. The status page shows three official updates during the incident, including an initial transition to a degraded state and a follow-up with details before full restoration.

McGraw Hill OpenLearning experienced a brief partial outage affecting seven School K-12 components, including Arrive Math, Illustrative Math, Redbird, Impact Social Studies, Inspire Science, Reveal Math, and AP Open Learning Titles. Users reported issues such as Reveal Math pages not loading, pages spinning, and some users being logged out of their accounts.

The incident began at 3:06 PM UTC and was resolved by 4:01 PM UTC, lasting approximately 55 minutes. The provider issued two status updates during the event, and the disruption appeared limited to OpenLearning titles rather than indicating a broader outage across all McGraw Hill Education services.

An outage on 2025-10-24 affected mheducation.com, preventing access to the site and blocking purchases. The issue impacted four components: MHEDUCATION.COM / K12 Customer Storefronts, MHEDUCATION.COM / Product Search, MHEDUCATION.COM / www.mheducation.com/highered, and MHEDUCATION.COM / www.mheducation.com/prek-12. The outage began at 2:16 PM UTC and was resolved by 4:36 PM UTC, lasting approximately 2 hours and 20 minutes. Status updates were posted during the incident to describe progress and restoration efforts.

The incident prompted engineers to investigate and restore functionality. Once resolved, the four components came back online and users could once again access the site and complete purchases.

McGraw Hill Education experienced a broad outage across Higher Education and K-12 platforms, causing connectivity issues, errors, and slower performance. Users reported login problems and intermittent access to content across dozens of products, with the impact described as connectivity problems and degraded service. The outage began on 2:26 PM UTC and persisted for roughly 12 hours, with some components returning to normal by 2:41 AM UTC as services gradually recovered. The provider issued multiple status updates noting an ongoing AWS outage as the root cause and that teams were actively working to minimize disruptions across many components, including Higher Education Connect, SIMnet, LTIA Integrations, and a wide range of School K-12 tools.

McGraw Hill Education experienced a brief partial outage affecting a broad set of School K-12 services under ConnectED and OpenLearning. Users attempting to access lessons, assignments, and classroom resources may have encountered degraded performance or partial outages across multiple titles, including Everyday Math, My Math, Reading Wonders, StudySync, iScience, Illustrative Math, Impact Social Studies, Inspire Science, Redbird, Reveal Math, Arrive Math, and AP Open Learning Titles.

The provider issued two status updates during the incident. The outage began at 3:41 PM UTC and was resolved by 4:06 PM UTC, lasting roughly 25 minutes. A small number of user reports were observed during the event, indicating intermittent access issues across affected products. Services were restored to normal after the updates.

McGraw Hill Education's SIMnet experienced a brief partial outage affecting instructors trying to log in through the LMS integration. Some instructors were unable to sign in via the LMS pathway, causing a temporary disruption to access. The outage began on 3:31 PM UTC and was resolved by 4:16 PM UTC, lasting about 45 minutes. As a workaround, instructors could log in directly to SIMnet.

The status page showed two updates during the incident, and the issue was localized to the Higher Education - SIMnet / SIMnet component.

McGraw Hill Education's School K-12 service, Achieve3000 / ActivelyLearn, experienced a brief degraded performance starting at 2:11 PM UTC and resolving by 2:56 PM UTC. The incident lasted about 45 minutes and affected users relying on Achieve3000 / ActivelyLearn for lessons and activities within the School K-12 platform, with potential intermittent access or slower responses during the window. The provider issued 2 status updates during the incident, communicating the degradation and subsequent recovery as the affected component progressed back to full operation.

McGraw Hill Education experienced a brief login timeout affecting users trying to access my.mheducation.com, part of the School K-12 tools. This prevented access to course materials and dashboards for some users. The incident lasted about 1 hour, from 6:16 PM UTC to 7:16 PM UTC, and the provider issued two official status updates during the window to indicate the issue and its resolution. Services were restored once the problem was mitigated.

McGraw Hill Education experienced a brief login outage affecting School K-12 Achieve3000 and ActivelyLearn. The incident began at 7:02 PM UTC with an advisory that user logins were affected and engineering teams were investigating, and the service was restored by 7:51 PM UTC. The outage lasted about 49 minutes, during which time users experienced login failures before full access returned. The provider posted two official updates during the incident, describing the initial investigation and the subsequent restoration.

McGraw Hill Education conducted planned maintenance on the SIMnet platform on Saturday, June 7, 2025. The status page described a downtime window from 06:00 to 07:00 US/Eastern (UTC 10:00–11:00) with SIMnet listed as unavailable during that time, for up to 15 minutes. In practice, the maintenance began at 10:01 AM UTC and concluded at 11:01 AM UTC, lasting about 1 hour before service was restored.

Two status updates were posted during the incident: one to announce the planned maintenance and another to confirm restoration. The change affected the Higher Education - SIMnet component of McGraw Hill Education’s platform.